IT Help Desk Archives

Monday

February 20, 2017 4:26 pm

What software is installed on a standard Bates Owned Mac Computer?

The following is a list of commonly installed software on Bates Owned Mac Computers: Adobe Acrobat Professional DC Adobe Flash…

Monday

February 20, 2017 4:25 pm

What software is installed on a standard Bates Owned Windows Computer?

The following is a list of commonly installed software on Bates Owned Windows Computers: 7-Zip Adobe Acrobat Professional DC Adobe…

Friday

February 17, 2017 4:58 pm

How do I request a LastPass Enterprise account?

In order to be eldgable for a Bates College LastPass Enterprise account, you must meet the following conditions: You manage…

Friday

February 17, 2017 4:53 pm

Where do I find the LastPass Enterprise Browser plug-in for my computer?

To download and install the LastPass Enterprise browser plug-in for your computer, please visit the LastPass download site at: https://lastpass.com/misc_download2.php…

Friday

February 17, 2017 4:53 pm

Where can I find troubleshooting information for my Bates LastPass Enterprise account?

The following are LastPass resources that can assist you with troubleshooting your LastPass Enterprise issue: LastPass Help Center: https://lastpass.com/support.php?lpnorefresh=1 User…

Friday

February 17, 2017 4:52 pm

Who do I contact for additional assistance or training with my DocuSign account.

To request additional assistance or training with your DocuSign account, please submit a One-to-One or Departmental Training Request.  Feedback? Did…

Friday

February 17, 2017 4:52 pm

How do I request a DocuSign account to create electronically signed documents/forms?

To request a DocuSign account, please contact the Bates College IT Help Desk with your request. Feedback? Did this FAQ…

Monday

February 6, 2017 4:23 pm

How do I assign my Academic Administrative Assistant as a Scheduler in Zoom?

Assigning your Academic Administrative Assistant as your Scheduler (Zoom Pro Accounts): Activate Account – Once you have requested a video conference,…

Monday

February 6, 2017 3:03 pm

How do I add a Test Link to a Zoom invitation?

To add a Test link to a Zoom invitation Log in to your Zoom account.  In the left navigation menu,…

Monday

February 6, 2017 2:38 pm

What classrooms on campus are equipped with Classroom Capture capabilities? 

The following is a list of classrooms that are equipped with Classroom Capture technology: Carnegie Science Hall, RM 113 Carnegie…