IT Help Desk Archives


October 26, 2017 2:41 pm

CAB* – Learn What It Takes to Refuse the Phishing Bait! (IT Training Tip)

This week’s IT Training Tip brings National Cyber Security Awareness Month to a close. Going forward, as a Cyber Aware Bobcat, it is…


October 20, 2017 3:44 pm

How do I make a phone call from an on-campus telephone?

On-Campus to On-Campus Calls: Dial the last 4 digits of the telephone number Telephone numbers to Bates College may begin…


October 20, 2017 12:58 pm

How do I run the Adobe Serializer on a Mac?

The Adobe Serializer will update the license file for any of the Adobe Applications installed on your Mac.  To run…


October 20, 2017 11:27 am

CAB* – Your Mobile Devices Won’t Secure Themselves! (IT Training Tip)

Mobile devices are everywhere, in your pockets and purses, on your office desks and home nightstands, and in your cars. The…


October 17, 2017 11:55 am

How do I set a Bates G Suite Drive File Stream file/folder to Offline Mode?

The G Suite Drive File Stream Desktop App does not function as the previous version of the G Suite Drive…


October 17, 2017 11:54 am

How do I install the G Suite Drive Desktop App on my computer?

There are two versions of the G Suite Drive Desktop App available for download and installation. At Bates, you will…


October 17, 2017 10:46 am

How do I change the posting permissions for a member of a G Suite Group?

In G Suite Groups, the Posting Permissions for individual members can be changed on per individual. In order to change…


October 13, 2017 3:22 pm

CAB* – Step Up to Stronger Passwords (IT Training Tip)

With October being National Cyber Security Awareness Month, this month’s weekly IT Training Tips will continue to focus on the Cyber Aware…


October 9, 2017 2:00 pm

How do I prepare for a computer replacement?

The following guide has been prepared to assist you in planning for the delivery of a new computer. Any of the…


October 9, 2017 1:51 pm

What are the standard software applications installed on my computer?

The following is a list of the standard software applications installed on your computer: Windows Computers: Microsoft Windows 7 Operating…