Contact Us

The Bates College IT Help Desk is staffed during the following hours:

Professional Staff – Supporting Faculty, Staff, and Students

Professional Staff hours are available during the academic year and during the summer. Professional Staff observes college holidays and the Bates College Help Desk is closed during those periods.

Hours of Operation
Monday – Thursday 8:00am – 5:00pm
Friday 8:00am – 5:00pm
Saturday  Closed
 Sunday  Closed

Hours are in Eastern Time (ET)


Student Staff – Supporting Students

Student Support by Students is only available during the academic year. During the summer months and breaks, student support is provided by Professional Staff during Professional Staff hours.

Hours of Operation
Monday – Thursday 8:00am – 1:00am +1
Friday 8:00am – 10:00pm
Saturday 10:00am – 8:00pm
Sunday  10:00am – 1:00am +1

Hours are in Eastern Time (ET)


Professional Staff

Scott P. Tiner, Assistant Director for Client Services
110 Russell St., RM 104

Jeremy Riordan, Senior Technology Support Specialist
Ladd Library, Room 149

Keith M. Hord, Technology Support Specialist
Ladd Library, Room 149

Bruce W. Soper, Technology Support Specialist
Ladd Library, Room 149

Nathan D. Sturtevant, Technology Support Specialist
Ladd Library, Room 149

Lee Philip J. Desiderio, Instructional Support Manager
Ladd Library, Room 118

Benjamin J. LizzotteSenior Audio Visual Analyst
Pettengill Hall, Room G67

Benjamin D. PinkhamAudio Visual Technician
Pettengill Hall, Room G67


Meetings and Collaboration

Members of the IT Help Desk Team meet during the following times to collaborate together in order to improve communication, efficiency, and to provide outstanding services to members of the Bates College Community.

Stand Up Collaborative Meetings: Monday, Wednesday, and Friday from 9:00am to 9:15am at the IT Help Desk in The George and Helen Ladd Library.

Weekly Staff Meeting: Wednesday’s from 3:00pm to 4:00pm at an off-site location.


Finding and Contacting Us

Location:
The Bates College Help Desk is located on the main level of The George and Helen Ladd Library.

Phone:
(207) 786-8222

EMail Address:
helpdesk@bates.edu

Web Address:
http://www.bates.edu/helpdesk

Support Portal:
https://www.bates.edu/helpdesk/service-requests/

Mailing Address:
Bates College
Attention: Help Desk Services
48 Campus Ave.
Lewiston, ME 04240