Service Catalog


Administrative and Business


+Alumni and Advancement


Alumni portals and services that support university advancement and
development.
+Athletics


Athletics administration, recruiting, procurement, and ticketing
systems.
+Auxillary Systems


Services outside the core administrative systems that support auxiliary
or ancillary campus systems, activities, and operations.
+Document Imaging and Management


Electronic document-management services.
+Faculty Information Systems


Services that support faculty administration, review, promotion, and
tenure.
+Finance, Human Resources, and Procurement Systems


Administration and maintenance of enterprise systems (integrated or
stand-alone) that support financial management, human capital
management, and procurement.
+Library Systems


Services for library systems that provide access to local and remote
information in support of teaching, learning, and research. Includes
acquisitions, catalog, circulation, serials, a public user interface,
interlibrary loan, discovery tools, etc.
+Medical and Health Systems


Services that support clinical processes, including health-record
management, pharmaceutical data, medical appointment scheduling,
residency placements, and more.
+Reporting and Analytics


Business intelligence platforms, data warehouse, dashboards, analytic
tools, transactional reporting, and operational data stores.
+Research Administration Systems


Services in support of systems used to secure funding, manage
funding, conduct research, and facilitate compliance.
+Student Information Systems


Services to support admissions, enrollment, registration, orientation,
financial aid, student accounts and collections, advising, and career
services.

Communication and Collaboration


+Collaboration


Technology-enhanced communication, coordination, and collaboration
services that facilitate the creation, sharing, and exchange of
information and ideas within communities of interest. Includes social
media.
+Conferencing

Online conferencing services other than teleconferencing.

+E-Mail and Calendering


Services associated with e-mail, calendaring, contacts, broadcast mail,
enterprise-wide mailing list management, and messaging.
+Emergency Notification


Services in support of campus alert systems.
+Telephony


All services associated with telephony, including voice services,
teleconferencing, etc.
+Television


Broadcast services.
+Websites


Services related to websites, including content management systems.

Endpoint Computing


+Endpoint Support (Desktops, Mobile Devices, etc

Loaner Laptops for Students+
Information and Library Services does not provides loaner computers for students. Students who have unique needs or accommodations should contact the Assistant Dean of Accessible Education and Student Support, Associate Dean for International Student Programs in the Dean of Students Office or Assistant Dean of Students for Student Transition & Support in the Office of Intercultural Education. The deans will work with the students to determine the appropriate accommodation and, if necessary, with Information and Library Services for the equipment and/or software.

Loaner Laptops for Faculty and Staff+
The Bates College Help Desk provides loaner computers for faculty and staff when their primary work computer is out of service. These loaners are given to faculty and staff by the technical support team at the help desk. There are no “reservations” for loaned laptops as they are given on as needed basis when a computer is out of service. The help desk does maintain several used laptops that can be loaned for special projects or events (i.e. reunion registration). In order to request these laptops, please contact the help desk 10 business days in advance of the date they will be needed.


Support for all types of end-point devices and associated operating and application software.
+Network Access


Provisioning of access to networks, ensuring security and appropriate
authentication.
+Printing

Copy, scan, fax, and printing services, including applications for
managing these services, such as print quota systems
+Software Distribution


Distribution of software and licenses via media, online methods, and
license servers.

Infrastructure


+Data Center


Maintenance of physical data centers, including co-location services,
planning, and strategy for data center management.
+Database


Includes hosting and administration of databases.
+Middleware


Services in support of the layer between the operating system and the
end-user application. This may also include the layer that connects
applications.
+Monitoring


Monitoring services for IT services and underpinning technology.
+Network


Includes maintenance of infrastructure items required to offer network
connectivity; does not include support for end users to access the
network.
+Server Infrastructure


Provisioning, hosting, and administration of servers, physical and virtual.
+Storage


Back-end technology and services required to maintain core storage
capabilities, including server storage, database backups, etc.; does not
include customer-facing storage options.

IT Professional Services


+Application Development


Tools, services, and products that support the ERP, the mainframe,
mobile application development, and custom application development,
including tools built into ERP and mainframe systems, as well as
integration with third-party systems.
+Consulting and Advising


Guidance services on how to leverage technologies and select
technology solutions, including those in the cloud.
+Business Continuity and Disaster
Recovery


Business continuity consulting and planning and disaster recovery
planning, including disaster recovery exercises.
+Enterprise Licensing


Negotiation, acquisition, and management of licenses for technology
broadly used throughout the institution.
+IT Service Management


People, processes, and tools that enable service management. This is
a supporting service.
+Portfolio and Project Management


Project portfolio management and project management services. These may be a supporting service.
+Training

Training services for end users on IT applications and systems.

Research


+Advanced Applications


Services for applications that could include plotting, scientific
visualization, modeling, rendering, animation, graphics programming,
and image manipulation.
+Lab-Management Systems


Services to record and track lab experiments, equipment, and
specimens.
+Research Computing


Computing and storage resources and services to support research
that has specialized or highly intensive computation, storage,
bandwidth, or graphics requirements.
+Visualization


Graphics, visualization, and virtual-reality facilities and services in
support of research application areas such as biomedical engineering,
chemistry, space weather modeling, computational fluid dynamics,
archaeology, and fine arts.

Security


+Identity and Access Management


Services relating to authentication, access, role-based provisioning,
etc.
+Secure Computing


Services that provide a secure computing environment for end users.
Includes network security, system security, application security, etc.
+Security Consulting


Consultative services, training, education, and awareness raising.
+Security Incident Response and Investigation


Services that respond to, remediate, and seek to prevent security
incidents.
+Security Policy and Compliance


Services relating to institutional policy or compliance guidelines and
requirements. Includes support for audit processes.

Teaching and Learning


+Assessment Systems


Services in support of assessing learning outcomes.
+Classroom Technology and Support


Services to ensure classrooms are suitably equipped and functional to
meet the needs of the education experience.
+Educational Technology Consulting and Training


Services to ensure that faculty and other course creators have the
knowledge and assistance they need to optimize their effectiveness in
using teaching and learning technologies.
+E-Portfolio Sites


Services for e-portfolios, which provide a way for students and faculty
to showcase their work and academic accomplishments.
incidents.
+Learning Management Systems


LMS services in support of managing and sharing course materials
(e.g., videos, documents, spreadsheets, etc.) and facilitating learning
through collaboration.
+Lecture Capture


Services for recording, storing, editing, and publishing course lectures.
+Technology-Enhanced Spaces


Technology-Enhanced Spaces