Help Desk Services offers an array of contact options ranging from walk-up to remote assistance and postings on Facebook. Which option is best for you and your computer needs? Please review the following and contact us via your preference.
Walk-up: We are located on the first floor of the George & Helen Ladd Library, on the far right of the building. Walk-up service is available same as the building hours.
Telephone: Our most commonly used contact option is via phone. Our number is (207) 786-8222 from off campus, or just extension 8222 on campus. Please listen carefully to the telephone tree options.
To be prepared for our conversation, we will commonly ask you for:
- the type of equipment needing attention,
- the property of Bates college Atag no. (the small blue sticker on each piece with a barcode and AXXXX),
- to verify the location and contact person,
- any steps that have been tried to resolve the problem (restarting, checking cables, etc.)
Report a problem webform for on campus computer/printer/telephone related problems, don’t hesitate to submit a form directly from the web
Remote Support by a Help Desk Staff Technician connecting to a computer (windows or mac) to help solve a problem or question, while viewing or controling the screen remotely. Small group remote instruction sessions can be conducted using this tool, too.
E-mail: firstname.lastname@example.org – all e-mails received are generally replied to within 24 hours during normal operating hours.
Please consult the Office Hours web page for current Information and Library Services operating hours.
We welcome your feedback on your experience with Help Desk Services.