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How do I request network access for guests?

Information and Library Services is pleased to announce a new and simplified Visitor Network Access (VNA) process for requesting wireless Internet access and/or computer lab/podium login access for visitors conducting Academic or Administrative work on behalf of the college.  As a visitor’s sponsor, you can now make the request through the Garnet Gateway and within 1 – 3 business days a username and password will be available for your visitor.

The following network account types, each providing different types of access, are available for your visitor.

Wireless:
- Wireless Network Access (Limited), is the most common request. Available within 1 business days, this account provides visitors with basic web browsing for one personal device.

- Wireless Network Access (Full).  Available within 1 business day, this account provides visitors with unrestricted access to the Internet and the ability to access IMAP e-mail or a VPN for one personal device. Virus protection is required on the visitor’s computer.

Network Access:
- Bates Lab Computer Access provides visitors with a username and password that can be utilized in one of the public computing labs on campus.

- Bates Podium Access provides visitors who are presenting with a username and password that can be used to login to a classroom or meeting room podium computer.

Requesting Network/Internet Access for a Visitor:
1.  Login to the Garnet Gateway.
2.  At the top of the window, click on the “Employee Menu” tab.
3.  Under the Visitor Network Access section, click on the “Request Network Access” link.
4.  Complete the Visitor Network Access Form, and click the “Submit” button.

Checking the Status of a Previously Submitted Request:
1.  Login to the Garnet Gateway.
2.  At the top of the window, click on the “Employee Menu” tab.
3.  Under the Visitor Network Access section, click on the “Check Status of Netaccess Account” link.
4.  A summary window will be displayed with a status for each request. To view the details of a request, click of the icon/symbol to the left of the visitors name and the request details will be displayed on the right side of the window.

Additional information regarding the VNA service and request form is available at the VNA site and its FAQ section.  You can also contact Help Desk Services for assistance with the VNA process and application.


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    Help Desk Services at Ladd Library Mon-Thu: 8am-1am, Fri: 8am-8pm, Sat: noon-8pm, Sun: noon-1am