Voicemail: the basics

Posted by: rrichar2 on January 10, 2012Tags: user-guide

Getting Started

1. Dial 6789 (off-campus 777-6789)
2. Enter security code – (22837 is the default)
3. Create a new security code (4 to 10 digits, and cannot be your extension #)
4. Re-enter the new security code you just created
5. Record your name
6. Record your greeting
7. Enter 9-9 to exit voicemail

This completes the setup procedure.

Retrieving messages (from your phone)

1. Dial 6789
2. Enter your security code

Voicemail will tell you, “You have xx new messages and xx saved messages”.
Follow the instructions to listen to your messages. After listening to a message the system will automatically mark it to be erased unless you save it (by pressing 7).

To exit the system, press 9. (If you simply hang-up, messages marked to be erased will not erase because the system assumes you were disconnected.)

Pressing 9 will properly log you out and close your mailbox.

Retrieving messages (from off-campus or someone else’s phone)

1. Dial 6789 (off-campus 777-6789)
2. Press # when the system answers
3. Enter your mailbox number (last 4-digits of your phone number)
4. Enter your security code

Voicemail will tell you, “You have xx new messages
and xx saved messages”.
Follow the instructions to listen to your messages. After
listening to a message the system will automatically mark
it to be erased unless you save it (by pressing 7).

To exit the system, press 9. (If you simply hang-up, messages marked to be erased will not erase because the system assumes you were disconnected.)
Pressing 9 will properly log you out and close your mailbox.

Reference

Octel Quick Reference Guide (PDF)

Octel Full User Manual (PDF)

Wallet Card (PDF)

Tips

• While logged in to voicemail you may obtain help at anytime by pressing 00.
• You may bypass lengthy greetings by pressing * and recording your message.
• When transferring a call, if you reach someone’s voicemail instead of them, and you wish to return to the caller, you must first stop voicemail from recording the remainder of your conversation by pressing 99. Then you may return to the caller by pressing the flash/tap/transfer button.