With the Bradford Campus Manager software to connect to the network we can allow Macintosh Snow Leopard full access to network resources, including network printing, and storage server access. All operating systems should have easier access for all users, including mobile devices (iOS & Android). Gaming consoles and microcells can be registered, although ILS can not guarantee results. The updating process is more flexible. Linux users should consult the following instructions for details on installation: http://cmapp.bates.edu/registration/Instructions.jsp  (Linux at bottom of page).

A. E-mail Access:

1. Every student at Bates receives an academic e-mail address:
   username@bates.edu (first letter of first name, up to seven characters of last name – unless username has been in system before, then a number is added, i.e. astudent or asmith8)
2. We support Bates Gmail and Thunderbird for e-mail at Bates.
3. A full list of supported E-mail choices are also on our web site
4. The use of Microsoft Outlook is strongly discouraged because it is consistently targeted for viruses.

B. File Storage:

1. Each student has access to network storage space for personal files via the Paris gateway.
2. Paris is backed up nightly and can be accessed from any networked computer on campus (SFTP from off campus). For more information:
   Paris: Network File Storage Advantages and Tips

C. Library Catalogs:

1. Access the Ladd Library catalog and other electronic research databases through the Library web page from your dorm room.
2. Library homepage:
   http://abacus.bates.edu/Library

D. Web Browsing:

1. Surf the web using Google Chrome or Firefox with a high speed internet connection.
2. If you do not have a browser, ask your JA or RC for help, or contact the Help Desk at x8222 for assistance.

E. Join the Workgroup:

1. To join the BCIS workgroup and get access to network printing and network file storage (PARIS)
2. Configure Workgroups for Windows XP

F. Anti-Virus Software:

1. Computers registered on the Bates network are required to have virus protection. Bates College supports, distributes and provides Sophos Anti-Virus to students.  Other brands are also accepted more easily now.
2. Install Sophos Anti-Virus (Win)
3. Install Sophos Anti-Virus (Mac)

Requirements for Joining the Bates Network:

• Installation of the Bradford Campus Manager client.  Once you have installed the client and connect to the Bates Network, your computer will be scanned for a supported and up-to-date operating system and for an installed and up-to-date anti-virus software package.  Once you have successfully passed the above requirements, you will have access to a variety of network resources such as the Internet, Network File Storage, and Network Printing.
• Supported Operating Systems:
  a. Windows XP, Vista, Windows 7, Windows 8 32-bit or 64-bit; including all updates.
  b. Mac OS X v10.6 and higher, including all updates.
• Installed and up-to-date anti-virus software.  Bates College provides for free Sophos Anti-Virus to all current students.
  a. Sophos Anti-Virus for Windows
  b. Sophos Anti-Virus for Macs

Additional Resources Available for Students:

• Computing @ Bates FAQ: Commonly asked questions with friendly answers.
• Computer Purchasing: We’ve made purchasing a Windows or Mac computer easy and stress-free through our customized Dell and Apple Stores.
• Microsoft Office: We’ve partnered with e-Academy to provide you with a convenient option for purchasing Microsoft Office for Windows and Mac at academic pricing.
• Computer Sales and Service: “The best place on campus for all your computing supplies!“  Printers, ink, software, network cables, laptop locks, surge protectors, and other supplies are competitively priced and available for purchase at Computer Sales and Service.
• Network Printing: Laser Printers are available next to Help Desk Services in Ladd Library.
• Network File Storage: Each student is provided with 5GB of file storage via their Google Drive account.
• Personal Web Page Hosting:  Each student is provided with the option to create and publish your own personal website.
• Bates Email:  Our web based e-mail client (Gmail through Google Apps) provides you with access to your e-mail from any Internet connected computer.
• Google Chrome Web Browser: The Chrome web browser is available for both Windows and Mac computers.  This web browser provides users with a variety of security features to keep your privacy and web browsing safe, as well as optimized performance for the quick loading web pages and your Bates Gmail, as well as a variety of features available to customize and enhance your browsing experience.
• Gaming and Mobile Devices: We will do our best to help get your video game system (Xbox, PS3, Wii). Please try and self-register your device by going to http://cmapp.bates.edu/registration/GameRegister.jsp and putting in the Hardware Address of your device. We can also register your tablets, smart phones and e-readers. Please contact Help Desk Services for further assistance.

1. Download and install Thunderbird for free on your personal computer by going to http://www.mozilla.org/en-US/thunderbird/. Configure Thunderbird for Bates Gmail. (Instructions). Thunderbird will allow you to save all of your mail to your own computer.
2. Setup a personal Gmail account (http://mail.google.com/mail/signup/) if you do not already have one. (It’s FREE).
3. Follow the instructions (http://mail.google.com/support/bin/answer.py?answer=180189) to add your personal gmail account to Thunderbird.  Also please consult the additional settings instructions for Thunderbird on http://mail.google.com/support/bin/answer.py?answer=78892
4. In Thunderbird, drag the folders from your Bates Gmail account to your personal gmail account. All the messages in the folder will be copied into gmail. Depending on the number of messages, this may take awhile.
5. Setup Email forwarding so new messages coming into your Bates account will be forwarded to your Gmail account.

Scattered throughout the buildings of the Bates College campus are kiosk Windows computers.

A. These Kiosk computers can:

1. Access the internet (including web based e-mail and Adobe Acrobat documents),
2. Limited word processing function,
3. Read flash drives, CD’s, and floppy disks
4. Can print to nearby network printers (preset, use control/p to send print job enter guest ID number from cards available at Circulation, Reference, and Help Desk Services - no password required to be entered) . See print release station instructions.

Ladd Library has a least one kiosk on each of the four floors. There are three stand up work stations located next to the Reserve counter, 1st floor.  The three kiosks located across from the Reference counter have stools to sit at, as well as others located by Help Desk Services, Periodicals, and three in the Audio dept., ground floor. Each of the upper floors has a workstation with a stool located at either end of the floors, and two located on the ground floor (in Govenment Publications and Micromedia areas). Other buildings have kiosks for quick online access to the internet (and Bates Gmail): New Commons, Chase Hall, Libbey Forum, and the Dunn Guest House.

These computers do not require a Bates User Account to login and access the limited functionality.

NOTE: Guests and Community members wishing to print from a kiosk (online federal or state government publications, for example)  please SEE a staff member at either at Circulation, Reference, or Help Desk Services desks to borrow a print card.

Please consult the Computer Use Policy as well as the Access to Computing and Electronic Information Resources for additional information.

Wireless Network Access (Basic)
- Limited to Wireless access only.
- Internet access is limited to web browser activity only.  (This includes mobile devices that do not have cellular service).
- No AntiVirus software required.
- Bradford Persistent Agent not installed.
- Enables only 1 device. This includes laptops and mobile devices.
- Printing is only available in the Library using a Guest card.
- Connect to BatesGuest wireless and select the Guest login.
- Requested through the Garnet Gateway. Setup by Help Desk Services.
- Limited to 50 users for the entire campus.
- Turnaround time: Same Day.
- Password is sent to individual user.

Wireless Network Access (Full)
- Limited to Wireless access only.
- Full internet access is available.
- AntiVirus software is required. Mac computers may not have AntiVirus software installed. Bates does not provide AntiVirus software for Guests.
- Bradford Dissolvable Agent will need to run but is not an installed program.
- Enables only 1 device. This includes laptops and mobile devices.
- Printing is only available in the Library using a Guest card.
- Connect to BatesGuest wireless and select the Guest login.
- Requested through the Garnet Gateway. Setup by Help Desk Services.
- Limited to 50 users for the entire campus.
- Turnaround time: Same Day.
- Password is sent to individual user.

Full Network Account
- Wireless and campus computer access.
- Full internet access is available.
- Antivirus software is required for personal computers.
- The Bradford Persistent Agent will need to be installed on personal computers. The user will need to uninstall the software after they leave.
- Enables unlimited devices.
- Printing is available. Special software may need to be installed for personal computers.
- Connect to BatesGuest wireless and select the Bates User login.
- Requested through the Garnet Gateway. Approval by Andrew White or Gene Wiemers required. (For large groups, please contact Help Desk Services).
- Turnaround time: up to 72 hours.
- Password will need to be issued in person at Help Desk Services in Ladd Library.

Bates Events
- Limited to Wireless access only.
- Internet access is limited to web browser activity only. (This includes mobile devices that do not have cellular service).
- No AntiVirus software required.
- Bradford Persistent Agent not installed.
- Printing is only available in the Library using a Guest card.
- Connect to BatesGuest wireless and select the Bates Events login.
- Only used for campus wide events. Credentials are issued through the sponsoring Bates department.

1. Click on your desktop (Finder).
2.  Click on the Go menu and down to Go to Folder…
3. Type: /Library and click Go.
4. Double click on the Application Support folder.
5. Double click on the Bradford Networks folder.
6. Double click on the Persistent Agent folder.
7. Double click on the Uninstall icon.
8. Your system should ask for your system username and password to complete the uninstall process.
9. Follow the prompts to remove Bradford.

Uninstall Bradford from Windows

1. Click on the Start Button
2. Go to Control Panel
3. Click on Add or Remove Programs (Win XP) or Uninstall a Program (Win 7)
4. Find Bradford in the list of Programs
5. Select Bradford and click Remove (Win XP)  or Uninstall (Win 7)
6. Follow the prompts to remove Bradford

ON CAMPUS

A user who is on campus and has forgotten their password should come to Help Desk Services, located in the George and Helen Ladd Library, and presenting a valid form of ID. (Bates ID card, Driver’s License, Passport, State ID Card, or Military ID Card). A member of the Help Desk Services professional staff will assist them with logging into Password Manager and setting up a new Network Password.

OFF CAMPUS

A user who is off campus and has forgotten their password will need to contact Help Desk Services at (207) 786-8222 between the hours of 8:00am – 5:00pm EST, Monday – Friday. A professional staff member will need to verify their identity and will then assist them with setting up a new Network Password. We will need to have a valid alternate email address or mobile phone with text capability on file in order to complete the password change process.

If traditional phone service is unavailable, Help Desk Services can also assist with changing passwords over Skype. If this is an option, please email helpdesk@bates.edu with your name, Skype name and a time that we can contact you.

If no phone or Internet service is readily available, we will need the user to fill out a Sponsored Password Change Form, and either fax (207) 753-6939, scan or submit via camera picture the completed form and a photo of a valid ID.

See also:

• How do I request network access for guests?

• Access to the Internet Using BatesGuest

• Smartphone Access Using BatesGuest

The following network account types, each providing different types of access, are available for your visitor.

Wireless:
- Wireless Network Access (Limited), is the most common request. Available within 1 business days, this account provides visitors with basic web browsing for one personal device.

- Wireless Network Access (Full).  Available within 1 business day, this account provides visitors with unrestricted access to the Internet and the ability to access IMAP e-mail or a VPN for one personal device. Virus protection is required on the visitor’s computer.

Network Access:
- Bates Lab Computer Access provides visitors with a username and password that can be utilized in one of the public computing labs on campus.

- Bates Podium Access provides visitors who are presenting with a username and password that can be used to login to a classroom or meeting room podium computer.

Requesting Network/Internet Access for a Visitor:
1.  Login to the Garnet Gateway.
2.  At the top of the window, click on the “Employee Menu” tab.
3.  Under the Visitor Network Access section, click on the “Request Network Access” link.
4.  Complete the Visitor Network Access Form, and click the “Submit” button.

Checking the Status of a Previously Submitted Request:
1.  Login to the Garnet Gateway.
2.  At the top of the window, click on the “Employee Menu” tab.
3.  Under the Visitor Network Access section, click on the “Check Status of Netaccess Account” link.
4.  A summary window will be displayed with a status for each request. To view the details of a request, click of the icon/symbol to the left of the visitors name and the request details will be displayed on the right side of the window.

Additional information regarding the VNA service and request form is available at the VNA site and its FAQ section.  You can also contact Help Desk Services for assistance with the VNA process and application.

Some Questions and Answers

There are some recurring questions regarding our efforts to inform users about the risks of illegal file sharing on campus, and the steps we take to reduce the impact of this kind of activity. While we are not giving legal advice, we can clarify how Bates handles these situations.

For all users: [for faculty]

1. How will Bates protect my rights if I am accused by a copyright owner?

   When Bates receives complaints from copyright owners regarding alleged illegal activity on IP addresses, we identify the users involved, forward the complaints to them, and require them to take down the content and let us know when that process is complete. We take additional measures (such as terminating the network connection) if the user doesn’t respond or remove the file within a specified time frame, and we take additional disciplinary steps if we find repeat offenders. We protect the identity of our computer users, and will not release the name of the user to the copyright owner unless we are presented with a valid subpoena or court order. If we are presented with a valid subpoena, we will comply with its requirements. In any case, you are individually accountable to the RIAA or any copyright holder, and Bates cannot protect you from that.

2. I pay a lot to come to Bates. Haven’t I paid for the right to do whatever I want on the network?

   You can expect to use your fair share of the computer resources on the campus and you can expect Bates to treat information on the network in a confidential way. However, you must obey the law, and your use of the network should not limit the use of others. Bates also must comply with the law or we put at risk our ability to provide a network for you. The Internet is not a private network. You should know that your communications could be monitored by anyone who knows how to do it, and files can be tracked. Complying with the law is not just the right thing to do, it is also a good way to avoid risk.

3. What if I used a P2P file-sharing program before and the MP3′s are still on my hard drive?

   If you have illegally obtained files on your computer, you should remove them. Don’t figure that you are smarter than the large companies who are willing to spend a lot of money to protect their property and find such files.

4. Will Bates inspect my computer?

   As a network service provider, we are responsible for making the network available to you. You are responsible for the contents of your files. ILS administrators cooperate with law enforcement authorities in investigation of crimes that involve the Bates network or Bates computers. We also cooperate with College officials investigating violations of College policy. We are authorized to inspect the contents of files if needed to carry out our responsibilities to maintain the network. If we uncover illegal activity in such an investigation or in routine network maintenance work we will take the appropriate steps. If we identify materials that appear to be illegal on Bates-owned computers, we will disable access to the materials until we can determine with the user if proper permissions have been secured. If we identify such materials on personal computers connected to the Bates network, we will inform the user and take additional steps as necessary. We take comparable steps if violations of College policy are discovered. The College may take additional disciplinary steps under student, faculty or staff policies.

5. What if I’ve already purchased the material?

   Whatever rights you have to individual use of CDs, DVDs or other digital materials, they usually do not include the right to share copies of them with others, unless you have permission of the copyright owner. If you have files on systems that can be publicly accessible to others, you should remove them. Copyright owners are really interested in finding people who are illegally sharing their property.

6. Can I setup an FTP account to share files?

   How you share the files is beside the point. Whether P2P or FTP, if you are sharing files illegally, you open yourself and others to enormous risk. In addition, most FTP connections are insecure; using them opens your network account and your files to any number of risk factors.

7. What if I have full consent to share the copyrighted material, can I then share it?

   If you have permission to share the material, by all means go ahead. You should be aware of the steps we take to limit the impact of computers that are consuming an extraordinary amount of Internet resources. If you have a legitimate need to share files and find your access is limited, please contact Help Desk Services so we can discuss your needs.

8. I own the software/music files already, but I do not have the proper software to back up the CDs on my computer, so I want to download the file(s) from a P2P application. Why are you stopping me? This is legit after all.

   You may have rights to back up your legally obtained copies. This usually does not give you the right to get another copy from someone who does not have the right to share it. If you want to download the material from the producer’s web site and can legally do it, go ahead. Typically, a P2P application will not be the tool to do this.

9. OK. I’ll just share materials with my friends on the campus network and not on the Internet. What’s wrong with that?

   You should be aware that some of the copyright owners have specifically targeted on-campus distribution. If you are sharing something without permission of the owner you are putting yourself, and perhaps others, at risk.

Especially for Faculty Members: [for all users]

1. What techniques does the College recommend to share materials with my class? Isn’t sharing this material the same as the illegal file sharing you are talking about?

   Information and Library Services has several methods that can be used to make materials available under “fair use.” These include library reserves and password protected web resources tied to enrollment (Lyceum). You should only place those materials essential to your course in such a location, and you should remove them at the end of the semester. In all cases, the College should have a legal copy of the material in order for you to make it available under fair use. Other ways of sharing things with students, such as putting them in a share file that is publicly available, publishing them on the World Wide Web, or sharing materials with students who are not in your course, may be subject to potential legal action by copyright holders. We provide a “streaming” service available to secure the access to MP3′s that are used for digital reserves and other educational purposes. Streaming does not transmit a copy of the material. It serves out the content in real time, so it provides an extra technological barrier to unauthorized copying.

2. If I share music with my students in class, they may make copies for their friends. Am I responsible for this? What are you doing to stop this?

   Students who get materials as a result of course enrollment, whether they are course packs they purchase from the bookstore, library reserves they copy in the library, or materials on a course Website, have never had the right to make these materials available to others. Your students are responsible for their own compliance with the copyright law. We do, and you should, make them aware that the materials you make available to your class are for purposes of the class only. The same applies if the students have the sophistication to work around the technical obstacles we employ to create limitations on copying. They are responsible for their own compliance with the law.

3. I find this all very confusing. Aren’t there clear rules that I can follow for sharing music or other files in class?

   Unfortunately there are no clear rules for fair use. Fair use is determined on a case-by-case basis, applying and balancing the so-called Four Factors. The University of Texas has published a Copyright Crash Course that provides some useful guidance. You can see the section on fair use at:

   http://copyright.lib.utexas.edu/

   Bates has had ‘guidelines’ for library reserves and course packs for some time. We provide guidance regarding best practices for online digital materials, but the law and best practices are changing rapidly. See:

   http://www.bates.edu/ils/policies/access-use/copyright-guidelines/

   These guidelines define our best efforts to provide a good faith solution to promote the fair use of copyrighted materials. These guidelines are not a substitute for the law, but can guide practice on campus.

4. I have several computers in my research labs that are assigned to me but that are open to students. Does the college expect me to take responsibility for my students’ computer use while they are using computers in my research lab?

   The basic principle at stake is that all persons, students included, are individually accountable for their behavior. If your lab machines were identified as hosting illegal file sharing we would expect you to help us investigate it and correct the problem. Depending on the nature of the activity, we might also ask for your help in identifying who was responsible. The College could conceivably be construed as being liable for a file sharing program installed on one of our computer lab machines. We want to take the steps we can take to keep the College’s risk to a minimum.

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