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news

Current news:

  • CrashPlan Discount for Personal UseInformation and Library Services is pleased to announce a partnership with CrashPlan (www.crashplan.com/bates) to provide the Bates community with a 25 - 30% discount on cloud backup services for personal computers.  Never lose computer files to disasters, accidents or theft again! Subscribe for one year with an individual or family plan and receive 25% off the total cost. Subscribe for two or more years with an individual or family plan and receive 30% off the total cost. Monthly subscriptions are not eligible for a discount. The Individual plan supports cloud backup of 1 personal computer. The Family plan supports cloud backup for up to 10 personal computers. To take advantage of this offer, please visit http://www.crashplan.com/bates and select the plan of your choice. This offer is available to faculty, staff and students with a valid bates.edu email address. More information about CrashPlan and their services can be found at http://www.code42.com/crashplan/ NOTE: Information and Library Services does not provide technical support for the home use of CrashPlan. Questions or problems should be directed to http://support.code42.com/CrashPlan. This offer is for personal computers only.  If you have questions about backup for a Bates computer, please contact the Help Desk.
  • Network Down Half-Day - Saturday, May 31, 2014 from 6 am - 12 noonInformation and Library Services will be conducting a Network Down Half-Day on Saturday, May 31, 2014 from 6:00 am - 12:00 noon. We will be performing maintenance on some of our back-end infrastructure. The following Services will be affected. - Banner - Garnet Gateway - Hyperion - Document Management If you have questions or experience any problems after maintenance is complete, please contact Help Desk Services at 207-786-8222.
  • Wireless Upgrade - Wednesday, May 28 from 9 am - 10 amAt 9:00 am this morning Information and Library Services will be conducting an upgrade to our wireless management software. The upgrade should take about an hour. Those users who are connected to wireless before 9:00 am will remain online with no disruption to service. If you have trouble with wireless after the upgrade is complete, please contact Help Desk Services at (207) 786-8222 or helpdesk@bates.edu.
  • Banner Outage -Today, Wednesday, May 7, 2014 5:00pm - 8:00pmWe apologize for this late notice but due to memory issues with Banner, Information and Library Services will be taking Banner offline from 5:00 pm - 8:00 pm today, Wednesday, May 7, 2014. The following services will be unavailable during this time. - Garnet Gateway - Banner - Bates Document Management System - Hyperion If you have questions or experience any problems with Banner after service is complete, please contact Help Desk Services at 207-786-8222 or helpdesk@bates.edu.
  • Lincoln Print Queue Upgrade - May 14th, 5am - 7amOn Wednesday, May 14th from 5 am - 7 am, Information and Library Services will be performing an upgrade to the Lincoln print server. In most cases this will not affect your ability to print. The following print queues will be changing their name. Users who print to these printers will need to delete the old printer and add the new one. Lane-25-B to Lane-1-A Chaseha-B16-B to Chaseha-140-A Newcb-117A-A to Common-117A-A Newcb-117-B to Common-117-B Newcb-165-A to Common-165-A Newcb-167-B to Common-167-B Newcb-175-A to Common-175-A Newcb-178-A to Common-178-A For instructions on how to remove and add printers, please see the following directions. http://www.bates.edu/ils/2011/how-do-i/printing/adding-a-network-printer-to-windows/ If you have problems or need help with printing after the upgrade is complete, please contact Help Desk Services at 786-8222 or helpdesk@bates.edu.
  • Banner Upgrade, Saturday April 26, 2014 4:00am - 4:00pmOn Saturday, April 26, 2014 from 4:00am - 4:00pm, Information and Library Services will be performing an upgrade to Banner.  During this time the following services will not be available. - Banner - Bates Document Management System - Garnet Gateway - Hyperion If you have questions or experience any problems after the upgrade is complete, please contact Help Desk Services at 207-786-8222 or helpdesk@bates.edu.
  • Brief Banner Outage, Saturday, March 1 from 6am - 8amInformation and Library Services will be performing an upgrade to Banner on Saturday, March 1st from 6:00am - 8:00am. During this time, the following services will not be available. Banner Document Management (BDMS) Garnet Gateway Hyperion If you have any problems with these services after maintenance is complete, please contact Help Desk Services at (207) 786-8222.
  • Network Down Half-Day, February 15, 2014Greetings, Information and Library Services will be conducting a Network Down Half-Day on Saturday, February 15, 2014 from 6:00 am - 12:00 noon. We will be performing maintenance on some of our back-end infrastructure. The following Services will NOT be affected by the maintenance and will available all day. - Banner - Garnet Gateway - Document Management - VPN - The Bates web site Services that WILL be down during this time. - On campus wireless - Digital Media Studio storage - Voice Mail All other services not listed may experience brief interruptions during maintenance but are not anticipated to remain down for long. If you have questions or experience any problems after maintenance is complete, please contact Help Desk Services at 207-786-8222. Sincerely, Greg Struve Manager - Help Desk Services To view a schedule of all routine and planned network maintenance, please visit http://www.bates.edu/ils/network-maintenance/
  • Telephone Service Interruption, Tuesday, November 26 at 5:00 pmGreetings Folks, Sorry about the late notice but there will be a brief shutdown of the campus telephone system in order to install a software patch today, Tuesday, November 26 at 5:00 pm. ** There will be NO campus-wide telephone service during this time. ** Work will begin promptly at 5pm, and is anticipated to be completed within 30 minutes. If there are any problems with phone service after maintenance is complete, please email, helpdesk@bates.edu. Have a happy and safe holiday.
  • Short Banner/Garnet Gateway Outage, Saturday, November 16, 2013Greetings, We apologize for the late notice but we wanted to let the Bates community know that Banner, Hyperion, and the Garnet Gateway will be down on Saturday, November 16, 2013 from 6 am - 7 am for a module upgrade. If you experience problems after the Banner/Garnet Gateway maintenance is complete, please contact Help Desk Services at (207) 786-8222. Thank you.