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news

Current news:

  • New Academic Print ServerOn Wednesday, October 21, 2014, Information and Library Services will replace the academic print server, Canton, with a new and improved server named Hudson. Connecting to Hudson and setting up your printers is easy. For all Windows users here are the instructions. http://www.bates.edu/ils/2011/how-do-i/printing/adding-a-network-printer-to-windows/ For Bates owned Macs, a new application called Self Service will make adding a network printer super simple. http://www.bates.edu/ils/2014/how-do-i/printing/adding-printers-using-self-service-mac/ For personally owned Macs please contact Help Desk Services for assistance with connecting to Hudson printers. If you have any trouble with these instructions or with printing, please contact Help Desk Services at 786-8222.
  • Brief Hyperion Outage - Saturday, October 18, 2014 6am - 9amInformation and Library Services will be performing critical updates to Hyperion and reporting.bates.edu on Saturday, October 18, 2014 from 6:00 am - 9:00 am. During this time Hyperion, DegreeWorks, SmartCall, and reporting.bates.edu will not be accessible. This does not affect Banner or Garnet Gateway.
  • Wireless IssuesGreetings Bates Community, We are currently experiencing problems with the Bradford Persistent Agent on Macintosh computers connecting successfully to the internet. This appears to be isolated to Macintosh computers only; iOS, Android and Windows computers do not appear to be affected. Wired Bates lab computers are also unaffected. We are working with our Networking team to resolve this as quickly as possible but this outage may extend until first thing Tuesday morning. When service is restored, we will communicate to the Bates community as soon as possible. Printing and internet access is still available in the computer labs across campus, in Ladd, Pettengill 227 & 329, Hedge G18, Roger Williams 105 and Coram 110. We apologize for this inconvenience.
  • Network Down Half-Day, Saturday, August 9th, 6 am - 12 noonOn Saturday, August 9th, from 6:00 am - noon, Information and Library Services will be conducting a Network Down Half-Day to perform maintenance on our back-end systems. During this time there will be no network services available including but not limited to…. - Web based access to E-Mail/Bates Gmail/Bates Google Calendar (mobile devices will still work). - Garnet Gateway/Banner/Hyperion - On-Campus Wired & Wireless Network Access - Network File Storage & Printing - Internet Browsing - Library Journals/Databases - Lyceum - VPN/Proxy Connections - Classroom Podiums and Presentation Spaces To view a schedule of all routine and planned network maintenance, please visit http://www.bates.edu/ils/network-maintenance/ If you have questions or experience any problems after maintenance is complete, please contact Help Desk Services at 207-786-8222.
  • CrashPlan Discount for Personal UseInformation and Library Services is pleased to announce a partnership with CrashPlan (www.crashplan.com/bates) to provide the Bates community with a 25 - 30% discount on cloud backup services for personal computers.  Never lose computer files to disasters, accidents or theft again! Subscribe for one year with an individual or family plan and receive 25% off the total cost. Subscribe for two or more years with an individual or family plan and receive 30% off the total cost. Monthly subscriptions are not eligible for a discount. The Individual plan supports cloud backup of 1 personal computer. The Family plan supports cloud backup for up to 10 personal computers. To take advantage of this offer, please visit http://www.crashplan.com/bates and select the plan of your choice. This offer is available to faculty, staff and students with a valid bates.edu email address. More information about CrashPlan and their services can be found at http://www.code42.com/crashplan/ NOTE: Information and Library Services does not provide technical support for the home use of CrashPlan. Questions or problems should be directed to http://support.code42.com/CrashPlan. This offer is for personal computers only.  If you have questions about backup for a Bates computer, please contact the Help Desk.
  • Network Down Half-Day - Saturday, May 31, 2014 from 6 am - 12 noonInformation and Library Services will be conducting a Network Down Half-Day on Saturday, May 31, 2014 from 6:00 am - 12:00 noon. We will be performing maintenance on some of our back-end infrastructure. The following Services will be affected. - Banner - Garnet Gateway - Hyperion - Document Management If you have questions or experience any problems after maintenance is complete, please contact Help Desk Services at 207-786-8222.
  • Wireless Upgrade - Wednesday, May 28 from 9 am - 10 amAt 9:00 am this morning Information and Library Services will be conducting an upgrade to our wireless management software. The upgrade should take about an hour. Those users who are connected to wireless before 9:00 am will remain online with no disruption to service. If you have trouble with wireless after the upgrade is complete, please contact Help Desk Services at (207) 786-8222 or helpdesk@bates.edu.
  • Banner Outage -Today, Wednesday, May 7, 2014 5:00pm - 8:00pmWe apologize for this late notice but due to memory issues with Banner, Information and Library Services will be taking Banner offline from 5:00 pm - 8:00 pm today, Wednesday, May 7, 2014. The following services will be unavailable during this time. - Garnet Gateway - Banner - Bates Document Management System - Hyperion If you have questions or experience any problems with Banner after service is complete, please contact Help Desk Services at 207-786-8222 or helpdesk@bates.edu.
  • Lincoln Print Queue Upgrade - May 14th, 5am - 7amOn Wednesday, May 14th from 5 am - 7 am, Information and Library Services will be performing an upgrade to the Lincoln print server. In most cases this will not affect your ability to print. The following print queues will be changing their name. Users who print to these printers will need to delete the old printer and add the new one. Lane-25-B to Lane-1-A Chaseha-B16-B to Chaseha-140-A Newcb-117A-A to Common-117A-A Newcb-117-B to Common-117-B Newcb-165-A to Common-165-A Newcb-167-B to Common-167-B Newcb-175-A to Common-175-A Newcb-178-A to Common-178-A For instructions on how to remove and add printers, please see the following directions. http://www.bates.edu/ils/2011/how-do-i/printing/adding-a-network-printer-to-windows/ If you have problems or need help with printing after the upgrade is complete, please contact Help Desk Services at 786-8222 or helpdesk@bates.edu.
  • Banner Upgrade, Saturday April 26, 2014 4:00am - 4:00pmOn Saturday, April 26, 2014 from 4:00am - 4:00pm, Information and Library Services will be performing an upgrade to Banner.  During this time the following services will not be available. - Banner - Bates Document Management System - Garnet Gateway - Hyperion If you have questions or experience any problems after the upgrade is complete, please contact Help Desk Services at 207-786-8222 or helpdesk@bates.edu.