news

Current news:

Brief Banner/Garnet Gateway Outage, Sunday, February 7th, 2016

On Sunday, February 7th from 8:00 am – 10:00 am Information and Library Services will be taking Banner offline to apply upgrades.

The following services will be unavailable during this time.
– Garnet Gateway
– Banner
– Bates Document Management System
– Hyperion

If you have questions or experience any problems with Banner after service is complete, please contact Help Desk Services at 207-786-8222 or helpdesk@bates.edu.

Brief Banner/Garnet Gateway Outage, Saturday, January 16th, 2016

On Saturday, January 16th from 6:00 am – 10:00 am Information and Library Services will be performing a recommended security update to some of our back-end systems.

The following services will be unavailable during this time.
– Garnet Gateway
– Banner
– Document Management
– Hyperion
– Argos
– Degreeworks

If you have questions or experience any problems with Banner after service is complete, please contact Help Desk Services at 207-786-8222 or helpdesk@bates.edu.

Brief Banner/Garnet Gateway Outage, Saturday, November 14th, 2015

On Saturday, November 14th from 6:00 am – 10:00 am Information and Library Services will be taking Banner offline to apply upgrades.

The following services will be unavailable during this time.
– Garnet Gateway
– Banner
– Bates Document Management System
– Hyperion

If you have questions or experience any problems with Banner after service is complete, please contact Help Desk Services at 207-786-8222 or helpdesk@bates.edu.

Banner/Garnet Gateway Outage, Sunday, October 25th, 7am - 9am

On Sunday, October 25th from 7:00 am – 9:00 am Information and Library Services will be performing a recommended security update to some of our back-end systems.

The following services will be unavailable during this time.
– Garnet Gateway
– Banner
– Document Management
– Hyperion
– Argos
– Degreeworks

If you have questions or experience any problems with Banner after service is complete, please contact Help Desk Services at 207-786-8222 or helpdesk@bates.edu.

Event Management Outage, Friday, August 28, 12 noon - 1 pm

We apologize for the very late notice but Information and Library Services will be performing service on the Event Management System (EMS) today from 12 noon – 1:00 pm. During this time, EMS and events.bates.edu will not be available.

If there are any problems after service is complete, please contact the Help Desk at (207) 786-8222 or helpdesk@bates.edu.

Thank you for your understanding.