news

Current news:

Telephone Service Interruption, Tuesday, June 21, 2016

There will be a brief interruption to the Campus Telephone Service on Tuesday, June 21, 2016 from 5:00pm to 6:00pm.

If you have questions or experience any problems after maintenance is complete, please contact Help Desk Services at 207-786-8222.

Telephone Service Interruption, Wednesday, June 15, 2016

There will be a brief interruption to the Campus Telephone Service on Wednesday, June 15, 2016 from 5:00pm to 6:00pm.

If you have questions or experience any problems after maintenance is complete, please contact Help Desk Services at 207-786-8222.

Voicemail Service Interruption, Wednesday, June 15, 2016

The Campus Voicemail System will be out of service today, Wednesday, June 15, 2016 from 8:00am to 1:00pm.

– During this time users will be unable to access the voicemail system. 
Incoming callers will be asked to call back after the service outage if they wish to leave a message.

– All user content including greetings and saved messages will be unaffected.

If you have questions or experience any problems after maintenance is complete, please contact Help Desk Services at 207-786-8222.

Banner/Garnet Gateway Outage, Sunday, June 12, 2016

On Sunday, June 12, 2016 from 4:00am to 4:00pm, Information and Library Services will be performing an upgrade to the Banner Administrative System.

During the upgrade, the following services will be unavailable during that time:

  • Banner
  • Garnet Gateway
  • Document Management
  • Hyperion
  • Argos
  • Degreeworks

If you have questions or experience any problems with the Banner Administrative System after the upgrade is complete, please contact Help Desk Services at 207-786-8222 or helpdesk@bates.edu.

Voicemail Outage, Saturday, April 16th from 9am - 2pm

As part of Information and Library Services planned maintenance for Saturday, April 16th, Voicemail will be out of service from 9:00 am – 2:00 pm. During this time users will be unable to access the voicemail system. Incoming callers will be asked to call back after maintenance is complete if they wish to leave a message. All user content including greetings and saved messages will be unaffected.

To view a schedule of all routine and planned network maintenance, please visit http://www.bates.edu/ils/network-maintenance/