news

Current news:

Voicemail Maintenance, Wednesday, July 22nd from 5am - 9am

On Wednesday, July 22, 2015 from 5:00am to 9:00am, Information and Library services will be performing maintenance to the college’s voicemail service.

During this period, callers and individuals attempting to access the voicemail service will receive a message that the voicemail service is currently unavailable. Callers will not be able to leave a message and individuals attempting to check voicemail will not be able to access messages.

Printer Down Day, Friday, June 19th from 6am - 5pm

On Friday, June 19th from 6:00 am – 5:00 pm Information and Library Services will be upgrading the Equitrac print server. During this time there will be NO printing available on campus.

Please try and complete all printing tasks before Friday. If there is a need for emergency printing, please contact Help Desk Services for assistance.

Event Management Outage Friday, June 5, from 12 noon - 1pm

On Friday, June 5th from 12 noon – 1:00 pm, Information and Library services will be performing maintenance on the Event Management System (ems.bates.edu). During this time users will be unable to view or schedule events.

Network Maintenance Half-Day, Saturday, June 6th, 6am - 2pm

On Saturday, June 6th, from 6:00 am – 2:00 pm, Information and Library Services will be conducting a Network Maintenance Half-Day to update backup power supplies in several server rooms. No service outages are anticipated but users should be aware that maintenance is going on during this time in case there are brief service interruptions.

If you have questions or experience any problems after maintenance is complete, please contact Help Desk Services at 207-786-8222.

Banner/Garnet Gateway Outage, Saturday, May 16th, 2015

On Saturday, May 16th from 2:00 am – 4:00 am Information and Library Services will be taking Banner offline for an Oracle upgrade.

The following services will be unavailable during this time.
– Garnet Gateway
– Banner
– Document Management
– Hyperion
– Argos
– Degreeworks
– Online Directory
– Course Catalog

If you have questions or experience any problems with Banner after service is complete, please contact Help Desk Services at 207-786-8222 or helpdesk@bates.edu.