User Satisfaction for Most Important Services

MISO
The survey asks users which IT or library services are important to them and what their level of satisfaction is for each service.

Faculty

Here is a ranked list of the services in the order that were rated as “Very Important” by a majority the faculty, and, for those who use the service, the percentage who said they were “Satisfied” or “Somewhat Satisfied.” Not surprisingly, since faculty members use ILS systems as both scholars and employees, the list of services rated as “Very Important” is about twice as long as those of staff members and students.

Level of Satisfaction
  1. Email services  
  2. Access to online resources from off campus  
  3. Departmental printers  
  4. Technology in meeting spaces/classrooms  
  5. Interlibrary loan  
  6. Library databases  
  7. Overall computing service  
  8. Garnet Gateway  
  9. Desktop/laptop computer replacement  
  10. Overall library service  
  11. Virus protection  
  12. Support for technology in meeting spaces/classrooms  
  13. The wired network  
  14. Performance of wireless access on campus  
  15. Email spam filtering  
  16. Availability of wireless access on campus  
  17. Lyceum  
  18. Help Desk Services  
  19. Library support for your students’ scholarly research  
  20. Ladd Library catalog  
  21. Library circulation services  
  22. Support when you have a Garnet Gateway problem  
  23. Physical library collections  
  24. Library reference services  
  25. Lyceum support  
  26. CBB catalog  
  27. Support for data backup  
  28. Technology support for your students’ scholarly research  
  29. Library support for your scholarly research  
  30. Ladd library website (e.g. library hours, policies)  
  31. Technology support for your scholarly research  
  32. Departmental/specialized computing labs (e.g. Imaging Center, LRC, DMC)  
  33. Subject librarians  
  34. Status information on computing problems  
  35. Your input into library decisions that affect you  
  36. Library research instruction for academic courses  
  37. ILS website  
  38. Support for your innovative ideas  
  39. Support for your specialized computing needs  

A graph of faculty responses provides a more detailed look at these results.

Staff

Here is a ranked list of the services in the order that were rated as “Very Important” by a majority of the staff, and, for those who use the service, the percentage who said they were “Satisfied” or “Somewhat Satisfied.”

Level of Satisfaction
  1. Email services  
  2. Support for technology in meeting spaces/classrooms  
  3. Virus protection  
  4. Help Desk Services  
  5. Access to online resources from off campus  
  6. Overall computing service  
  7. Garnet Gateway  
  8. Email spam filtering  
  9. Desktop/laptop computer replacement  
  10. Departmental printers  
  11. Support when you have a Garnet Gateway problem  
  12. Performance of wireless access on campus  
  13. Availability of wireless access on campus  
  14. Support for data backup  
  15. The wired network  
  16. Support when you have a Banner problem  
  17. Status information on your computing problems  
  18. Banner  
  19. Support for your specialized computing needs  
  20. Technology in meeting spaces/classroms  
  21. Your input into computing decisions that affect you  
  22. Overall library service  

A graph of staff responses provides a more detailed look at these results.

Students

Here is a ranked list of the services in the order that were rated as “Very Important” by a majority of the students who responded, and, for those who use the service, the percentage who said they were “Satisfied” or “Somewhat Satisfied” with ILS the service:

Level of Satisfaction
  1. Availability of wireless access on campus  
  2. Performance of wireless access on campus  
  3. Campus printers  
  4. Email services  
  5. Lyceum  
  6. Garnet Gateway  
  7. Physical comfort in the library (e.g. seating, lighting)  
  8. Access to online resources from off campus  
  9. Quiet work space in the library  
  10. Library databases  
  11. Virus protection  
  12. Overall computing service  
  13. Overall library service  
  14. Group study spaces in the library  
  15. Campus computing labs  
  16. Public computers in the library  
  17. Email spam filtering  
  18. Ladd library catalog  
  19. Ladd library website (e.g. hours, policies)  
  20. Help Desk Services  
  21. The wired network  

A graph of student responses provides a more detailed look at these results.

MISO Survey 2012