The response rate for staff at Bates was 53 percent, higher than the average response rate of the comparison group, and considerably higher than the response rate had been in 2008. As was the case with the faculty, the number of information technology and library services that members of the staff say are important to them is growing fast. In 2008, there were eight services rated as either “important” or “very important” by the majority of staff members who responded. By 2012, there there were more than 20 services rated as “very important,” reflecting the degree to which the college now relies on information and technology services to accomplish the work of the college. Here is what we learned about how their answers compared to those of other colleges:

1. Bates staff members systematically rate information and technology service services as more important than do staff members in the comparison group. Also, there are no services we surveyed that the staff said were less important than staff members in the comparison group. Here are examples of services rated highly important:
   • Banner and Garnet Gateway
   • Web conferencing
   • Support for digital audio/video creation
   • Interlibrary loan
   • Support for innovative ideas
   • Banner support
   • Library service and the library catalog
   • Access to online resources from home
   • Classroom technology
   • Library catalog
   • Help Desk Services
   • Banner data administration
   • Physical library collections
   • Support for data backup
2. Bates staff members are more satisfied with the following than are staff members in the comparison group:
   • Banner support
   • Garnet Gateway support
   • Desktop/laptop computer replacement
   • Support with desktop/laptop computing problems
3. Bates staff members are less satisfied with the following than are staff members in the comparison group:
   • Wireless availability and performance on campus
   • Access to online resources from home
   • Email services
   • Support for technology in meeting spaces/classrooms
   • Banner data administration
   • Computing web site
   • Status information on computing problems
4. Bates staff members say they are more informed than are staff members in the comparison group in the following services, and there are no services about which they say they are less informed:
   • Copyright and fair use issues
   • Whom to contact for Banner data administration needs
   • Privacy issues related to technology
   • Whom to contact for library needs
   • Scheduled system downtime
   • Available library services
   • Data backup
   • Whom to contact for desktop/laptop computing needs

Staff Response Details (in order of perceived importance, left to right)

MISO Survey 2012