To Connect with a Windows Computer:

• Turn on wireless capability (if not automatic)
• Right click on wireless icon in system tray
• Choose View Available Wireless Connections
• Choose Bates Visitor [NOTE: there is no security with this connection]
• Click Connect

To Connect with a Macintosh Computer:

• Turn on Airport
• Click on Airport icon to View Wireless Available Connections
• Choose Bates Visitor
• Click OK

Launch a web browser, select “Bates Visitors” on the Network Access Control page and enter your first name, last name and your contact email address. Click the “Submit” button. You should now be registered on the Bates wireless network.

Things to keep in mind
• Access is granted for a period of 24 hours after which you will have to register again.
• Connection to outside services is not guaranteed.
• Printing is not available.
• Accounts are subject to the Bates Computer Use Policy & Computing and Electronic Resources Access Policy.
• If you need higher levels of access such as Lab computers or Podiums, please contact Help Desk Services at (207) 786-8222.

A. Open Thunderbird on a PC or Mac.

1. From the Thunderbird menu, click Tools and then click Account Settings
2. In the Account Settings dialog box, select Composition & Addressing from the left side of the screen.
3. Under Addressing select Use a different LDAP server:
4. Click Edit Directories

B. In the LDAP Directory Servers dialog box, click Add

1. In the Directory Server Properties dialog box, on the General tab, enter the following information:
   1. Name: Bates LDAP
   2. Hostname: ldap.bates.edu
   3. Base DN: dc=bates,dc=edu

   NOTE:The Port Number should be left as the default.
   

2. Click OK to close the Directory Server Properties dialog box.
3. Click OK to close the LDAP Directory Servers dialog box.
4. In the Account Settings dialog box, open the pull down list under Addressing
5. Select the Bates LDAP server you just defined.
6. Click OK to exit the Account Settings dialog box.

C: To test the LDAP configuration:

1. Click Address Book
2. In the Address Book dialog box, select Bates LDAP
3. You should be able to type in a last name within the search box and see the results of the lookup

The results of our work in 2011-12 reflect this new thinking. It affirmed our commitment to effective use of information and technology in teaching, learning and administration of the college. It reinforced the importance of reliability and ubiquity in information access and technology, while underlining the impact of new demands for information access everywhere on campus, by students, faculty and staff through an growing array of mobile devices. And this planning underscored the need for careful alignment of our plans with both the facilities master plan of the campus and campus efforts to address ongoing maintenance of existing systems. ILS continues to be results oriented. As we work toward new goals for 2012-13, here is a summary of the results of our work in 2011-12.

Gene Wiemers, VP for Information and Library Service and Librarian, August 2012

ILS Goals and Projects – 2011-12 Results

Teaching, learning and research

Complete plan for Learning Commons, begin implementation summer 2012.

• Conceptual design was completed, and funding secured to implement renovation of the library in the summer of 2013. Rest of planning process will be completed by January 2013.
• Worked with partners in Learning Commons project to develop programs, practices and ideas for collaborative work that can inform planning efforts
• Initiated first year of Fits and Starts series on faculty research with leadership from Learning Commons staff.

Complete re-visioning of library services in relation to Learning Commons.

• Reviewed options for shelving of audio and video materials.
• Reviewed plans and explored design and service options for creation of new general purpose service desks on the main and ground floors of the library.

Second year of electronic thesis project. Extend e-submission to all honors theses.

• With Honors Committee leadership, released all 2012 honors theses in electronic form on SCARAB. Worked with committee members to deal with user education, technical and copyright education issues.

Implement class capture technology, and begin to experiment with uses, including public events.

• Installed in two classrooms and began to work with faculty and staff to explore uses.

Promote digital humanities initiatives in relation to Roger Williams facility.

• Hired new technology consultant and began to develop programs.

Test for replacement of Moodle 1.9.x/Lyceum, evaluate Sakai, Moodle 2.x, and OpenCourse (Google/Pearson LMS).

• Installed test version of Sakai. Preliminary assessment will be conducted in fall 2012.
• Installed test version of Moodle 2. Preliminary assessment will be conducted in fall 2012.
• Enabled OpenCourse in Bates EDU Google Apps. Preliminary assessment will be conducted in fall 2012.

Technology for the entire campus

Power upgrades – Dining and Pettengill computer rooms.

• Completed power upgrades and new UPS installations for the main computer rooms.

“Next generation” firewalls for network security.

• Installed Palo Alto firewalls and upgraded NetEqualizer to manage Internet connection.

Implement video web streaming and streaming live video.

• Live streaming service implemented for five major events, including Commencement.
• Developed service level agreement for streaming service.
• Implemented changes in network to accommodate streaming, plus disseminating information on functional and programmatic requirements for a successful streamed event.

Complete initial implementation of new website in WordPress.

• Moved www.bates.edu from iCMS to WordPress MultiSite.
• Added root taxonomy for tagging content and surfacing across sites.
• Ported on-line directory, Garnet Gateway, Course Catalog, Report of Giving, and student employment sites, among others.
• Worked with Bates Communications Office to develop more robust and responsive ongoing support for campus Web development.

Managed transition to Google Apps for Education.

• Email and calendars converted at the beginning of July.
• Google integrated into Password Manager.
• Created calendar loading script.
• Adapted email conversion scripts with help from Appirio.com.
• Technical assistance and user support before, during and after conversion.
• Campus Connect site to support rollout with broad user acceptance.

Develop and implement technologies to improve productivity and service to the college.

• DegreeWorks (online degree audit for students and advisors) was installed and configured. Release scheduled 9/12.
• Implement Banner Document Management System (BDMS) was installed and implementation begun. Provides online access to admission materials for the Admission staff. Implementation is scheduled for 11/12.
• Identify and implement replacement for SuccessFactors (online employee performance management system). Selected and installed Talent Management system for deployment 9/12.
• Continued project to re-implement Banner Advancement, including Banner self-service for advancement officers. This year’s work included reworking of data on events, event attendance, glass giving, constituent mailings, and solicitation tracking. Advancement self-service is in user testing, August 2012.
• Created a secure document management site in Drupal for Board of Trustees and provided training and on-site support for Trustees.
• Worked with Bates Communications Office staff to implement centralized management of digital signs. Currently 18 digital signs are under management.
• Assisted in the deployment of multifunction printers (MFPs) including technical support for integrating the Xerox print system with Equitrac, and coordinating installation and training.
• Performed major upgrade in Banner, and upgraded software versions on key college systems, including SmartCal, PHP, R25, Illiad, Drupal and Hyperion.
• Built community giving site in Garnet Gateway.
• Enhanced the First-year website.

Mobile connectivity on and off the campus

Upgrade of wireless to “N” standard (incl. temporary reallocation of switch replacement resources).

• Upgraded all wireless access point to the “N” standard.
• Installed outdoor class access points in athletic fields for both end user access and to accommodate Web broadcast and other athletics uses.

Refine mobile device option as part of the computer replacement program.

• Introduced a mobile option as part of computer replacement program. Developed a program for deploying iOS device including imaging and user support.

Experiment with mobile devices in library and technology instruction, including e-readers.

• Deployed iPads to research librarians, curricular and research technology staff, some technicians and others to begin learning how these devices work, and how to help others use them for their work.

Improve proxy access to licensed information content for off-campus use.

• Tested alternatives and deployed EZproxy. Release scheduled for September 2012.

Select new web conferencing tool(s), including consumer-level services such as Skype.

• Selected Adobe Connect as supported web conferencing tool and upgraded G13 Pettengill to provide high-quality video conference room.

Management and partnerships

Complete 2011 update of ILS strategic directions document.

• Strategic Directions update was completed and reviewed with ILS staff, campus leadership and the Board of Trustees in fall 2011.

Disaster Recovery Test April 28, 2012

• Developed operational disaster recovery site for Banner and Hyperion administrative systems.
• Conducted full test of disaster recovery procedures for Banner operations. Systems were shutdown, moved to disaster recovery sites and restarted in about an hour.
• Planned for recurring testing, including refinements and extensions over the next years.

Plan for overhaul of internal communications including communications media (calendar, e-mail, electronic bulletin boards, lists etc.).

• Worked with senior leadership, Bates Communications Office staff and others to plan and implement a two year project to look at the basic internal communications functions of the college, Campus Connect. Google Apps for Education deployment (above) is a key component of this project.

Electronic records management process development, including policies, procedures and technology for e-mail archives, and plan for plan for storage capacity for Muskie Archives – electronic and paper.

• With the beginning of 2012, the Archives began officially recording all electronic accessions–29 such accessions, amounting to 81 digital files. A small total, but expect this total to increase significantly in the coming years.

Continue efforts to manage with high levels of service and high efficiency.

• Bibliographic Services staff reorganized many of their functions to ensure that there is backup staffing for most processes. Reduced staffing levels by 1 FTE and improved efficiency.
• In a collaborative project between Research, Bibliographic, and Access Services, the library reorganized the bound periodical and science book collections, consolidating both onto the upper and lower stack levels of the ground floor, freeing about 3,000 sq. ft. of floor space for the learning commons project. We reduced the number of browsing periodicals to an essential minimum compatible with a new coffee shop arrangement, and created a new home for the Math and Statistics workshop with temporary furniture. All this to enable both planning and building of expanded learning functions in the library.

Requirements for Joining the Bates Network:

• Installation of the Bradford Campus Manager client.  Once you have installed the client and connect to the Bates Network, your computer will be scanned for a supported and up-to-date operating system and for an installed and up-to-date anti-virus software package.  Once you have successfully passed the above requirements, you will have access to a variety of network resources such as the Internet, Network File Storage, and Network Printing.
• Supported Operating Systems:
  a. Windows XP, Vista, Windows 7, Windows 8 32-bit or 64-bit; including all updates.
  b. Mac OS X v10.6 and higher, including all updates.
• Installed and up-to-date anti-virus software.  Bates College provides for free Sophos Anti-Virus to all current students.
  a. Sophos Anti-Virus for Windows
  b. Sophos Anti-Virus for Macs

Additional Resources Available for Students:

• Computing @ Bates FAQ: Commonly asked questions with friendly answers.
• Computer Purchasing: We’ve made purchasing a Windows or Mac computer easy and stress-free through our customized Dell and Apple Stores.
• Microsoft Office: We’ve partnered with e-Academy to provide you with a convenient option for purchasing Microsoft Office for Windows and Mac at academic pricing.
• Computer Sales and Service: “The best place on campus for all your computing supplies!“  Printers, ink, software, network cables, laptop locks, surge protectors, and other supplies are competitively priced and available for purchase at Computer Sales and Service.
• Network Printing: Laser Printers are available next to Help Desk Services in Ladd Library.
• Network File Storage: Each student is provided with 5GB of file storage via their Google Drive account.
• Personal Web Page Hosting:  Each student is provided with the option to create and publish your own personal website.
• Bates Email:  Our web based e-mail client (Gmail through Google Apps) provides you with access to your e-mail from any Internet connected computer.
• Google Chrome Web Browser: The Chrome web browser is available for both Windows and Mac computers.  This web browser provides users with a variety of security features to keep your privacy and web browsing safe, as well as optimized performance for the quick loading web pages and your Bates Gmail, as well as a variety of features available to customize and enhance your browsing experience.
• Gaming and Mobile Devices: We will do our best to help get your video game system (Xbox, PS3, Wii). Please try and self-register your device by going to http://cmapp.bates.edu/registration/GameRegister.jsp and putting in the Hardware Address of your device. We can also register your tablets, smart phones and e-readers. Please contact Help Desk Services for further assistance.

1. Open Thunderbird

2. Go to the Tools menu and down to Account Settings

3. On the left hand side, at the bottom of the window, click on Account Actions

4. Click Add Mail Account

5. Enter your full name, your Bates email address and your Bates network password. Click Continue.

6. Thunderbird will not be able to find the proper settings for your account automatically. Click on the Manual Setup button and put in the following settings.

Incoming: IMAP

Server Host Name: imap.gmail.com

Port: 993

SSL: SSL/TLS (Should change automatically when you enter the port number)

Authentication: Normal Password

Outgoing: SMTP

Server Host Name: smtp.gmail.com

Port: 465

SSL: SSL/TLS (Should change automatically when you enter the port number)

Authentication: Normal Password

Username: Your full Bates email address

7. Click Create Account

A. Steps to having a shared mailbox:

1. E-mail netadmin@lists.bates.edu with the name of the shared folder you would like them to create. (e.g. helpdesk@bates.edu).
2. E-mail netadmin@lists.bates.edu (or include in the first e-mail) all the names (and usernames) of the individuals who should have access to the shared folder.
3. Each individual should be sure to “view” the folder(s) created. In Thunderbird this is done under File, Subscribe, and clicking the + next to Other Users  to see the folder(s).
4. Click in the box to the right of each folder and it will place a checkmark,  making it viewable in your list of folders in Thunderbird. Gmail does not require the subscribe step.
5. In Thunderbird: under Tools, account settings, click on Manage identities, click Add, then type in the new e-mail address, and fill in tabs for Name, contact information, signature file, etc. This provides members of the group the choice of responding as themselves or the shared folder addressee.

Incoming Messages appear under Other Users  with the Inbox being the folder name of the department or group. Additional Folders and their assigned purposes for members of the group are up to that group’s workflow and e-mail retention procedures.

B. The shared mailbox folder differs from a list  (commonly referred to as a listserv) at Bates in that:

1. A message to a list arrives in each member’s Inbox separately
2. A list response can go to the whole list or to just the sender, but has to come from a member, or be approved to be sent to the list
3. From a list, varying reponses can be sent out to one message rather than one individual being assigned or screening/directing messages for appropriate response or
4. The message is not responded to at all, list members thinking someone else has responded
5. Messages with attachments may have to be approved for the message to be received by the list rather than delivered directly
6. Lists will also be required to have @lists.bates.edu as their mailing address in order to be delivered, whereas a shared mailbox folder can remain, eg. department@bates.edu

Requests for shared mailbox folders, questions and/or training on their use can be made to Help Desk Services, x8222 or email helpdesk@bates.edu

With the Bradford Campus Manager software to connect to the network we can allow Macintosh Snow Leopard full access to network resources, including network printing, and storage server access. All operating systems should have easier access for all users, including mobile devices (iOS & Android). Gaming consoles and microcells can be registered, although ILS can not guarantee results. The updating process is more flexible. Linux users should consult the following instructions for details on installation: http://cmapp.bates.edu/registration/Instructions.jsp  (Linux at bottom of page).

A. E-mail Access:

1. Every student at Bates receives an academic e-mail address:
   username@bates.edu (first letter of first name, up to seven characters of last name – unless username has been in system before, then a number is added, i.e. astudent or asmith8)
2. We support Bates Gmail and Thunderbird for e-mail at Bates.
3. A full list of supported E-mail choices are also on our web site
4. The use of Microsoft Outlook is strongly discouraged because it is consistently targeted for viruses.

B. File Storage:

1. Each student has access to network storage space for personal files via the Paris gateway.
2. Paris is backed up nightly and can be accessed from any networked computer on campus (SFTP from off campus). For more information:
   Paris: Network File Storage Advantages and Tips

C. Library Catalogs:

1. Access the Ladd Library catalog and other electronic research databases through the Library web page from your dorm room.
2. Library homepage:
   http://abacus.bates.edu/Library

D. Web Browsing:

1. Surf the web using Google Chrome or Firefox with a high speed internet connection.
2. If you do not have a browser, ask your JA or RC for help, or contact the Help Desk at x8222 for assistance.

E. Join the Workgroup:

1. To join the BCIS workgroup and get access to network printing and network file storage (PARIS)
2. Configure Workgroups for Windows XP

F. Anti-Virus Software:

1. Computers registered on the Bates network are required to have virus protection. Bates College supports, distributes and provides Sophos Anti-Virus to students.  Other brands are also accepted more easily now.
2. Install Sophos Anti-Virus (Win)
3. Install Sophos Anti-Virus (Mac)

Faculty Message
In order to improve printing across campus, starting January 1, all student computer lab printers will be moving from the Canton server to their new home on Peru. This change does not affect department printers. Instructions on how to re-connect to these printers will be available soon. More details to come via email and at http://www.bates.edu/ils/news-2/.

1. Tap on Settings

2. Tap on Mail, Contacts, Calendars

3. Tap your email address for which you want to change the password.

4. Change password.

5. Press the Home Button to return to the Home Screen.

1. Computing resources are shared by all Bates users. You must not alter the normal functioning of the computing system or engage in activities that impair the operation or security of the college’s network or computer systems. The college may take any action required to protect the integrity of its systems, to prevent or stop illegal use of its systems, or to prevent or stop users from impeding the use of the systems by others. When necessary, the college may block access from any computer, system, network, or other access point.
2. You must not intentionally distribute viruses, worms, Trojan horses, corrupted files, hoaxes, or other items of a destructive or deceptive nature on any computer system controlled by the college.  Additionally, facilitation or distribution of bulk commercial email (spam) is prohibited.
3. All files and computer output belong to someone. If you have not been given direct permission to access or copy a file, you are not permitted to do so. The fact that certain activities are technically feasible does not mean that they are acceptable. You must abide by all applicable laws and restrictions, whether or not they are built into the operating system or network and whether or not they can be circumvented by technical means. You must not intentionally access any areas of the information technology resources of the college to which you do not have authorization and you may not exceed any access for which you are authorized.
4. All information in the college’s administrative systems, regardless of format or location, is property of the college and is available only to authorized users. College data may also be protected by privacy laws such as FERPA. If you have access to such information you are required to exercise proper stewardship of it and to protect it from unauthorized disclosure.
5. You are provided with credentials and passwords in order to provide positive identification as you access computers and other system resources. You are responsible for all computing activities that occur using your credentials. All passwords and PINs are the property of the college and are non-transferrable. You must not share your password or PIN with anyone, and no one has the right to ask you for them. If you believe your password or PIN has been compromised in any way, you must change it immediately.
6. The college takes great care to protect the confidentiality of information stored on its computer systems, but the college can not guarantee confidentiality. Information that is owned by the college or stored on equipment controlled by the college is subject to discovery and disclosure according to state and federal law and college policy. The college reserves the right to access, monitor, remove, and disclose your communications or other data stored on college computer systems. If you add security protection to computer resources owned or controlled by the college, such as hardware, folders or files, or to college data in any format or location, you must give the college access to those resources upon request.
7. The college does not monitor contents of files as a matter of course, but does monitor network and other computer usage. The college may become aware of violations of the law or college policy. If violations are discovered or suspected, college personnel may report the activity to appropriate college officials or external authorities or take other action, including, but not limited to: warning the user, removing the material, terminating access to the material, terminating network access to the computer, and/or initiating disciplinary action.
8. Bates College computing systems are available to the Bates community to further the educational goals of the college. Bates College does not permit you to use its computing resources to support commercial enterprises you may have, your work on behalf of political candidates or as an elected official, not-for-profit activities unrelated to the educational goals of the college, or any activity that could compromise the tax-exempt status of the college. Reasonable use of college-owned or operated computing resources for personal non-commercial purposes is permitted if it does not entail a direct cost to the college, impede network operations, or violate college policies. If you are in doubt about a particular case you should contact the Vice President for Information and Library Services.

This policy is subject to change without prior notice.

Revised—July 27, 2012