As a graduating Senior, Information and Library Services would like to remind you of the following items that you should note and take care of before you leave campus.
http://www.bates.edu/ils/graduating-seniors-check-list-2013/

Guest Wireless Access

If you are a guest or visitor to Bates College and would like to use the Bates wireless network, please see the following instructions to get connected.
http://www.bates.edu/ils/2011/how-do-i/network/access-to-the-internet-using-batesguest/

About

Information and Library Services supports the mission of Bates College by planning, developing, implementing, and maintaining reliable and responsive information resources, services and programs to meet the evolving needs of the college community.

Who we are: people

What we do: services

How we do it: policy statements

Where we are: locations

When we are open: hours

What we are planning: projects

Computer Presentations PART A – Bringing your own laptop

Bates College does allow visitors to campus to use their own laptops for presentations. We recommend you read this guide and are very comfortable with using your own computer. Our technical staff can not be responsible for problems with your presentation when you bring your own laptop. If you are bringing your laptop, here are a few things for you to keep in mind.

What type of video does your computer output, DVI or VGA? A DVI connection is found on some newer machines, but the predominant connection is still VGA. Bates College only uses VGA connections. If you have a DVI output, you will need to provide a DVI-VGA converter.

You will also need to understand how to be able to output video from your computer. Most PC’s have a key combination that tells the computer to output the video. Typically, these keys include the Fn button along with an F key. For example, on a Dell laptop, you press Fn-F8 to output to a projector. It is your responsibility to know how to do this on your computer.

Some computers use proprietary outputs. For example, MacBook computers use either a min-VGA or a mini-DVI cable to output the video. You need to know if your computer uses one of these cables. If so, it is your responsibility to bring one along with you. We will not provide you with the cable you need.

Matching the computer output to the resolution of the display is an important factor in getting the display correctly presented on the screen. Check your computer’s user manual for the correct way to do this for your particular computing equipment. Bates uses the the XGA standard, which is 1024×768. Many laptops however use a much higher resolution. It is good planning for you to make sure you know how to set your computer to XGA resolution.

Finally, you want to make sure you turn off any energy settings or screen saver settings for your computer. Many laptop computers are set to turn off the screen after a short period of time, even when plugged in. You do not want this happening during your presentation. You may also want to review your desktop picture. Is it something you want the entire audience to view?

PART B – Using an installed computer

If you have decided to use a computer provided by Bates, we have taken care of the items discussed in the previous section. However, you still have some work to do. First, you will need to communicate with us to confirm we have the same software that you plan to use for your presentation. For example, if you created a presentation in Keynote, you will not be able to open the file at Bates, as we only use PowerPoint.

Be sure to take a “hard copy” of your presentations, namely on a CD or thumbdrive. Include on your CD:

- All of your presentations

- Associated files to your presentation, such as:

o Video files

o Audio files

o Data files

o Photos used, that may be linked to your presentations.

o Other files, maybe HTML or website references.

Test your presentations, independent of your network, on a standalone computer using only your primary memory storage and your CD backup to make sure that all of your content is available to your presentation. Check that the videos play, the audio works and the links to HTML document can be found by your presentation software. Often when creating a presentation on a computer that is connected to a LAN, the presentation software will “link” to the original file stored somewhere on the network. This link may need to be redirected to your local storage item. When you name your presentation file, we suggest you include your last name in the filename, and a unique title pertaining to your talk. It is not unusual for an event to have multiple presenters who all name their talk so similarly that when they are transferred to a common computer one can not distinguish one presentation from another. By using your last name and a specific title, the presentations may be easily arranged in sequence for the event.

Video Presentations

1.VHS. Although VHS has been supplanted in the past few years by DVD, there is still a wealth of educational programming available on VHS tape. VHS also has the benefit of being fairly easy to create, record, and duplicate. Compared to DVD, VHS does not have very good picture quality. When blown up on a very large screen, the image will appear to be fairly grainy and low quality. One advantage of VHS over DVD is the VHS tape can be cued to a particular spot before the presentation, and can be inserted into the VHS player and played immediately from that spot.

2. DVD. DVD discs can be of two different varieties; DVD-ROM and DVD Video. DVD-ROM discs work the same as CD-ROM discs and are intended to hold computer files. They are not for use in regular DVD players. DVD Video Discs are the current standard for commercial distribution of pre-recorded video material. They have also recently become more popular for home recording, as computers with DVD-R drives, set top DVD recorders, and Mini DVD Camcorders have become more affordable. Standard DVD discs provide very good quality video that should look good even on fairly large screens. Because the discs are random access, you can jump to any pre-defined chapter instantaneously on the discs, much like skipping between songs on a CD. It is important to remember that different areas of the world encode their DVDs in a different format. With very few exceptions, our DVD playback equipment on campus will only work with Region 1 or Region 0 (aka “Region-Free”) discs encoded in NTSC format. Discs from other countries that use a different region, or that use the PAL or SECAM format are generally not supported and if one of these discs are required for your presentation, you may need to make prior arrangements to test compatibility or to locate a different copy of the video. If your DVD is not a commercially prepared DVD, keep the following tips in mind:

o If you are making the disc in a set top DVD recorder or DVD/VHS recorder, make sure the disc is finalized in the recorder. This has to be done in the unit that made the recording.

o If you recorded something on a DVD Camcorder, that disc must be finalized as well.

o There are many different “flavors” of recordable DVD’s: DVD-R, DVD-RW, DVD+R, DVD+RW, and DVD-RAM. Although newer players are capable of handling all of the formats, to ensure the widest compatibility, we recommend recording your disc in the DVD-R format if at all possible.

Audio Reinforcement

Audio Reinforcement is the system that will help you be heard throughout the presentation space. As a presenter you should be clear with whether you feel you need to be reinforced. If the audience is struggling to hear you while you present, the effectiveness of your presentation is greatly diminished. Microphones types are detailed below.

o Lectern- Typically a Gooseneck Microphone. These types of microphones do not handle well (noisy when moved) so set up the mic and leave it in position.

o Hand- held- Wireless are more convenient, but both wired and wireless handle well. This is a good microphone to use if you are moving around and don’t need to use your hands for other things.

o Lavaliere- Clips to your clothing so that your hands are free. This type of microphone takes some adjusting to get in the right location to pick up your voice. Also, it will pick up noise from clothing rubbing together or from jewelry that is hanging around your neck. This type of microphone has a transmitter (called a body pack) that is about the size of a deck of cards. If you are using this type of microphone you will need a place to attach the body pack to your clothing. This can be a belt or pocket, however a dress without pockets or a belt will have no place to attach the body pack.

WHAT TO DO WHEN YOU GET THERE

Schedule a time to get orientated – this is the most important thing! You can even schedule this before you get to campus. DO NOT WAIT UNTIL 15 MINUTES BEFORE YOUR PRESENTATION! Learn how to use the system properly

o If the system is an installed fixed system, become familiar with how you select sources and control more constant features like lighting, volume and the screen.

o Fixed systems for the most part are controlled through an interactive touch panel.

o Whenever possible do a dry run, or at least a brief display test with your materials. Simple changes may need to be made, for example changing the display settings on your laptop so that they are compatible with the data-projector, if you plan on using a PC that is integrated into the AV system, be aware of what operating system it is, what version of windows it is running, and if the font that you are using is supported. Otherwise your materials may open, but have been reformatted.

o Call in advance with any questions, or to get contact information. Our staff is available until 6 PM and will be happy to answer any questions.

To Connect with a Windows Computer:

• Turn on wireless capability (if not automatic)
• Right click on wireless icon in system tray
• Choose View Available Wireless Connections
• Choose BatesGuest [NOTE: there is no security with this connection]
• Click Connect

To Connect with a Macintosh Computer:

• Turn on Airport
• Click on Airport icon to View Wireless Available Connections
• Choose BatesGuest
• Click OK

Launch a web browser, select “Bates Visitors” on the Network Access Control page and enter your first name, last name and your contact email address. Click the “Submit” button. You should now be registered on the Bates wireless network.

Things to keep in mind
• Access is granted for a period of 24 hours after which you will have to register again.
• Connection to outside services is not guaranteed.
• Printing is not available.
• Accounts are subject to the Bates Computer Use Policy & Computing and Electronic Resources Access Policy.
• If you need higher levels of access such as Lab computers or Podiums, please contact Help Desk Services at (207) 786-8222.

The results of our work in 2011-12 reflect this new thinking. It affirmed our commitment to effective use of information and technology in teaching, learning and administration of the college. It reinforced the importance of reliability and ubiquity in information access and technology, while underlining the impact of new demands for information access everywhere on campus, by students, faculty and staff through an growing array of mobile devices. And this planning underscored the need for careful alignment of our plans with both the facilities master plan of the campus and campus efforts to address ongoing maintenance of existing systems. ILS continues to be results oriented. As we work toward new goals for 2012-13, here is a summary of the results of our work in 2011-12.

Gene Wiemers, VP for Information and Library Service and Librarian, August 2012

ILS Goals and Projects – 2011-12 Results

Teaching, learning and research

Complete plan for Learning Commons, begin implementation summer 2012.

• Conceptual design was completed, and funding secured to implement renovation of the library in the summer of 2013. Rest of planning process will be completed by January 2013.
• Worked with partners in Learning Commons project to develop programs, practices and ideas for collaborative work that can inform planning efforts
• Initiated first year of Fits and Starts series on faculty research with leadership from Learning Commons staff.

Complete re-visioning of library services in relation to Learning Commons.

• Reviewed options for shelving of audio and video materials.
• Reviewed plans and explored design and service options for creation of new general purpose service desks on the main and ground floors of the library.

Second year of electronic thesis project. Extend e-submission to all honors theses.

• With Honors Committee leadership, released all 2012 honors theses in electronic form on SCARAB. Worked with committee members to deal with user education, technical and copyright education issues.

Implement class capture technology, and begin to experiment with uses, including public events.

• Installed in two classrooms and began to work with faculty and staff to explore uses.

Promote digital humanities initiatives in relation to Roger Williams facility.

• Hired new technology consultant and began to develop programs.

Test for replacement of Moodle 1.9.x/Lyceum, evaluate Sakai, Moodle 2.x, and OpenCourse (Google/Pearson LMS).

• Installed test version of Sakai. Preliminary assessment will be conducted in fall 2012.
• Installed test version of Moodle 2. Preliminary assessment will be conducted in fall 2012.
• Enabled OpenCourse in Bates EDU Google Apps. Preliminary assessment will be conducted in fall 2012.

Technology for the entire campus

Power upgrades – Dining and Pettengill computer rooms.

• Completed power upgrades and new UPS installations for the main computer rooms.

“Next generation” firewalls for network security.

• Installed Palo Alto firewalls and upgraded NetEqualizer to manage Internet connection.

Implement video web streaming and streaming live video.

• Live streaming service implemented for five major events, including Commencement.
• Developed service level agreement for streaming service.
• Implemented changes in network to accommodate streaming, plus disseminating information on functional and programmatic requirements for a successful streamed event.

Complete initial implementation of new website in WordPress.

• Moved www.bates.edu from iCMS to WordPress MultiSite.
• Added root taxonomy for tagging content and surfacing across sites.
• Ported on-line directory, Garnet Gateway, Course Catalog, Report of Giving, and student employment sites, among others.
• Worked with Bates Communications Office to develop more robust and responsive ongoing support for campus Web development.

Managed transition to Google Apps for Education.

• Email and calendars converted at the beginning of July.
• Google integrated into Password Manager.
• Created calendar loading script.
• Adapted email conversion scripts with help from Appirio.com.
• Technical assistance and user support before, during and after conversion.
• Campus Connect site to support rollout with broad user acceptance.

Develop and implement technologies to improve productivity and service to the college.

• DegreeWorks (online degree audit for students and advisors) was installed and configured. Release scheduled 9/12.
• Implement Banner Document Management System (BDMS) was installed and implementation begun. Provides online access to admission materials for the Admission staff. Implementation is scheduled for 11/12.
• Identify and implement replacement for SuccessFactors (online employee performance management system). Selected and installed Talent Management system for deployment 9/12.
• Continued project to re-implement Banner Advancement, including Banner self-service for advancement officers. This year’s work included reworking of data on events, event attendance, glass giving, constituent mailings, and solicitation tracking. Advancement self-service is in user testing, August 2012.
• Created a secure document management site in Drupal for Board of Trustees and provided training and on-site support for Trustees.
• Worked with Bates Communications Office staff to implement centralized management of digital signs. Currently 18 digital signs are under management.
• Assisted in the deployment of multifunction printers (MFPs) including technical support for integrating the Xerox print system with Equitrac, and coordinating installation and training.
• Performed major upgrade in Banner, and upgraded software versions on key college systems, including SmartCal, PHP, R25, Illiad, Drupal and Hyperion.
• Built community giving site in Garnet Gateway.
• Enhanced the First-year website.

Mobile connectivity on and off the campus

Upgrade of wireless to “N” standard (incl. temporary reallocation of switch replacement resources).

• Upgraded all wireless access point to the “N” standard.
• Installed outdoor class access points in athletic fields for both end user access and to accommodate Web broadcast and other athletics uses.

Refine mobile device option as part of the computer replacement program.

• Introduced a mobile option as part of computer replacement program. Developed a program for deploying iOS device including imaging and user support.

Experiment with mobile devices in library and technology instruction, including e-readers.

• Deployed iPads to research librarians, curricular and research technology staff, some technicians and others to begin learning how these devices work, and how to help others use them for their work.

Improve proxy access to licensed information content for off-campus use.

• Tested alternatives and deployed EZproxy. Release scheduled for September 2012.

Select new web conferencing tool(s), including consumer-level services such as Skype.

• Selected Adobe Connect as supported web conferencing tool and upgraded G13 Pettengill to provide high-quality video conference room.

Management and partnerships

Complete 2011 update of ILS strategic directions document.

• Strategic Directions update was completed and reviewed with ILS staff, campus leadership and the Board of Trustees in fall 2011.

Disaster Recovery Test April 28, 2012

• Developed operational disaster recovery site for Banner and Hyperion administrative systems.
• Conducted full test of disaster recovery procedures for Banner operations. Systems were shutdown, moved to disaster recovery sites and restarted in about an hour.
• Planned for recurring testing, including refinements and extensions over the next years.

Plan for overhaul of internal communications including communications media (calendar, e-mail, electronic bulletin boards, lists etc.).

• Worked with senior leadership, Bates Communications Office staff and others to plan and implement a two year project to look at the basic internal communications functions of the college, Campus Connect. Google Apps for Education deployment (above) is a key component of this project.

Electronic records management process development, including policies, procedures and technology for e-mail archives, and plan for plan for storage capacity for Muskie Archives – electronic and paper.

• With the beginning of 2012, the Archives began officially recording all electronic accessions–29 such accessions, amounting to 81 digital files. A small total, but expect this total to increase significantly in the coming years.

Continue efforts to manage with high levels of service and high efficiency.

• Bibliographic Services staff reorganized many of their functions to ensure that there is backup staffing for most processes. Reduced staffing levels by 1 FTE and improved efficiency.
• In a collaborative project between Research, Bibliographic, and Access Services, the library reorganized the bound periodical and science book collections, consolidating both onto the upper and lower stack levels of the ground floor, freeing about 3,000 sq. ft. of floor space for the learning commons project. We reduced the number of browsing periodicals to an essential minimum compatible with a new coffee shop arrangement, and created a new home for the Math and Statistics workshop with temporary furniture. All this to enable both planning and building of expanded learning functions in the library.

Windows XP Manual Setup Instructions

1. Click the Start button and select Control Panel
2. Double click on Network Connections
3. Right click on the “Wireless Network Connection” and select Properties.
4. Click on the Wireless Networks tab.

   

5. Select the “Bates (Automatic)” wireless connection if it’s listed and click the Remove button.
6. Click the Add button.

   

7. Enter the Following configuration information
   - Network name (SSID): BatesSecure
   - Click to select the “Connect even if this network is not broadcasting” check box.
   - Network Authentication: WPA2
   - Data Encryption: AES
8. Click the Authentication tab.

   

9. Set the “EAP type:” to Protected EAP (PEAP)
10. Click the Properties button.

    

11. Clear the  ”Validate server certificate” check box.
12. Click the Configure… button.

    

13. Bates Faculty and Staff: Make sure the check box IS checked for “When Connecting: Automatically use my Windows logon name and password (and domain if any)”
    
    Bates Students: Make sure there is NO check mark for ”Automatically use my Windows logon name and password (and domain if any)”.
14. Click OK.
15. Click OK.
16. Click OK
17. Click OK.
18. Click on the yellow pop up that will appear in the lower right corner of the screen asking to: “Click here to select a certificate or other credentials for connection to the network BatesSecure”

    

19. A window will appear asking to Enter Credentials.
    Type in your Bates username, password and BCIS for the Logon domain.

    

20. Click Ok.

2) Please verify that you have anti-virus software installed and up-to-date.  Anti-virus software is required for both Macintosh and Windows computer.  If you do not have anti-virus software you can download Sophos, available for free for Mac or for Windows.

3) Open a web browser.  If you are not automatically taken to the Bates College Network Access Control page, type in http://cmappvip.bates.edu/registration/

4) Across from Bates Users click the Start link.

5) Enter your Bates username and password to download the Bradford Persistent Agent.

6) Install the Bradford Persistent Agent.

7) A Bradford window will appear asking for your Bates username and password. Please make sure you are the owner of this computer before entering your credentials.

8) Bradford will run a brief scan of your computer.  If your computer passes, Bradford will report that “You have been successfully registered” followed by “Your network connection is being reconfigured. Please be patient.” Once this window disappears, please restart your computer.  Once restarted, you should be fully online.

If you have any problem or if Bradford gives you an error message, please see the troubleshooting page or contact Help Desk Services at (207) 786-8222.

The information at this site is current for students who will enter Bates in Fall, 2013.

1. Does Bates College have a required computer purchase?
2. Should I buy a computer for use at Bates?
3. Does Bates recommend particular computers?
4. Should I purchase a laptop or a desktop computer?
5. How do I order a computer from Dell?
6. How do I order a computer from Apple?
7. When should I order my computer?
8. If I order a computer from Dell or Apple, can I have it delivered to Bates?
9. What are the requirements for a student’s computer at Bates?
10. How will I connect my computer to the Bates network?
11. Is virus protection software required?
12. How do I install or update Sophos on my computer before I come to campus?
13. What other software will I need?
14. What operating system should I have on my computer?
15. Is network file storage available?
16. Does Bates support wireless network access?
17. Is there anything else I should know?

1. Does Bates College have a required computer purchase?

No. Bates does not have a required computer purchase.

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2. Should I buy a computer for use at Bates?

If you can afford to purchase a personal computer, we strongly recommend that you do so. Bates College has many public computers available to students but access to these computers varies, depending on the location of the computers and the general demands on them.

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3. Does Bates recommend particular computers?

Yes, Bates recommends Dell and Apple computers. Information is available at this site advising how to configure and order a Bates recommended computer directly from Dell or Apple.

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4. Should I purchase a laptop or a desktop computer?

Basically, this is a choice of personal preference since there are advantages and disadvantages with each model. However, we would recommend purchasing a laptop computer, if possible. In recent years, over 95% of the computers owned by first year students were laptop computers.

You can use a laptop at over 450 public, wired network jacks on campus. Also, wireless computer access is available in Ladd Library, Chase Hall, Commons, Perry Atrium in Pettengill Hall, in major classroom buildings and in all residence halls. We strongly recommend purchasing a security cable if you have a laptop computer.

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5. How do I order a computer from Dell?

You can either call Dell or you can place an order at www.dell.com/bates. To place an order on-line, you will need a valid email address.

To order by phone, call 800-695-8133, extension 4160560, and identify yourself as a Bates student. You will be able to modify the configuration, just as you would if you ordered the computer on-line. If you want to pay for the computer with a check, you should call, place your order and then mail a check to Dell. If you reside outside the US, you can contact Dell via email at US_International_Student_Purchases@Dell.com. Bates encourages the purchase of a four year warranty with CompleteCare, if available.

To place an on-line order, access Dell from the Bates sales web site at http://www.bates.edu/ils/services/technology-sales-service/buy-dell/ or from www.dell.com/bates. The Bates ID for Dell is BS10577074. An order placed on-line must be charged to a credit card. If you have problems placing an on-line order, you can call 1-800-695-8133, extension 4160560.

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6. How do I purchase a computer from Apple?

You can order a computer from Apple either by calling Apple or by accessing Apple from the Bates custom Apple Store. Orders can be placed 24 hours a day, seven days a week. You should remember that you are eligible to purchase one laptop, one desktop and two monitors from Apple per academic year (7/1 through 6/30), and that all sales are final.

To order by phone, call 1-800-800-2775. You will need to identify yourself as a Bates student and you may be asked to provide proof of matriculation. In addition, you will need to have a United States billing and shipping address. You can pay by check or credit card.

To place an order on-line, access the Bates custom Apple Store from the Bates sales web site, http://www.bates.edu/ils/services/technology-sales-service/buy-apple/ and click on the Apple image or  go to www.apple.com/education/store . If you go directly to the Apple education store, you should select ‘shop for yourself’ and then ‘higher education faculty, staff, and students.’ After selecting your school, you will be informed that Bates has a custom Apple Store and will be able to link to it. Orders placed on-line require credit card payment. Bates recommends MacBook Pro laptops and encourages the purchase of AppleCare.

You can also purchase an Apple computer at an Apple retail store. To receive the academic discount, you will have to ask for it, indicate that you are affiliated with Bates College and provide proof of matriculation.

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7. When should I order my computer?

We recommend ordering a computer as soon as possible. Manufacturers can encounter unanticipated shortages or other production problems and cannot always guarantee delivery by the start of school.

8. If I order a computer from Dell or Apple, can I have it delivered to Bates?

Yes, you can have your computer delivered to Bates. However, we recommend that you have the computer delivered to your home address so that you can check the computer and load software before you arrive on campus. If it is not convenient for the computer to be delivered home, it can be sent to Bates, according to the address formats listed below.

For First Year Students:

• First Name Last Name, 2017
• C/O Chase Package Center
• Bates College
• 56 Campus Ave.
• Lewiston, ME 04240
• 207-786-6098

For Returning Students:

• First Name Last Name
• Box # Bates College
• Lewiston, ME 04240
• Student telephone number

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9. What are the requirements for a student’s computer at Bates?

A student’s computer at Bates must have a current anti-virus program and the operating system must be current. Bates provides Sophos Anti-virus for all students at no charge (See FAQ 11).  Information and Library Services staff are available to assist students with networking their personal computers. However, given the varieties of available systems, ILS cannot guarantee network access for all computers. Beta releases of operating systems are not supported.

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10. How will I connect my computer to the Bates network?

Before you can connect your computer, you will need your login user name and password. Login information will be made available to first year students via the Bates Garnet Gateway. If you have questions about obtaining your password, please contact Help Desk Services at 207.786.8222. If you have not memorized your password, remember to bring it to campus with you. Your password is unique to you and it is your entry to the Bates network. Do not share your Bates password with anyone.

To connect your computer to the Bates network, you will have to register the computer on the network. The registration program will check for current, updated anti-virus software and a current, updated operating system. If your computer does not meet these requirements, you will be directed to internet sites for assistance.

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11. Is virus protection software required?

Yes, virus protection software is required. Bates provides Sophos Anti-virus, for PC’s and Macs, at no charge. Information and installation instructions for Sophos are available at: http://www.bates.edu/back-to-school.xml. Full network registration support is provided for computers with Sophos. Limited support is provided for computers with other anti-virus programs.

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12. How do I install or update Sophos on my computer before I come to campus?

Instructions for installing or updating Sophos can be found on the ILS web site,http://www.bates.edu/back-to-school.xml. Help Desk Services can also provide assistance. They can be reached via email at helpdesk@bates.edu or by phone at 207.786.8222.

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13. What other software will I need?

You will need word processing software. Bates has standardized on and supports the Microsoft Office Suite of products. Other programs are not supported.

Bates offers the Microsoft Office 365 University from an on-line vendor, eAcademy. To order the software you will need your Bates username and password and access to your Bates email.

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14. What operating system should I have on my computer?

For Windows computers, we recommend Windows 7. Beta releases of operating systems are not supported.

Current operating system upgrades are required in order to access the Bates network.

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15. Is network file storage available?

Yes, Bates provides secure, temporary network disk storage space for students to save class work.

Computer hard drives can fail. We suggest purchasing an external hard drive to back up Bates work as well as photos, music and other personal files.

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16. Does Bates support wireless network access?

Wireless network access is available in Ladd Library, Chase Hall, Commons, Perry Atrium in Pettengill Hall, major classroom buildings and all residence halls.

Personal wireless equipment is not permitted on the Bates network. Students will be asked to remove any personal wireless equipment that is on the network.

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17. Is there anything else I should know?

Information and Library Services staff are available to assist students with networking their personal computers. Given the varieties of available systems, ILS cannot guarantee network access for all computers.

Be sure to bring all CD’s and DVD’s that come with a computer and peripherals. Often the CD’s and DVD’s contain files that may be needed during a computer repair.

For wired access, a computer will need an Ethernet cable to connect to the network jack. Cables are available for sale at Computer Sales, 110 Russell St.

Bates College Security recommends that students use a security cable to secure a laptop computer in a dorm room or in the library.  Security cables can be purchased at Computer Sales at 110 Russell St. or at most computer and office supply stores.

The information on the web site is current as of April, 2013. We suggest that you check this web site periodically to see if any changes have been made to the Back-to-School program.

We have tried to anticipate your questions. However, if there is something that we missed, you can call us at 207.786.6376 or email us at computer_sales@bates.edu. All updates and changes will be listed at our web site, http://www.bates.edu/ils/services/technology-sales-service/. Additional information will be available at the Back-to-School web site,http://www.bates.edu/back-to-school.xml.

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• summary
• classrooms
• services
• colleges
• responses:
• faculty
• staff
• students

The response rate for Bates faculty was 76 percent. This is higher than that achieved in previous library and technology surveys, and higher than the average response rate in the comparison group (62 percent). Here is what we learned about how their answers compared to those of other colleges:

1. Bates faculty rate virtually all ILS services as more important than the average faculty in the comparison group, especially :
   • Lyceum and Lyceum support
   • Departmental and specialized computing labs
   • Library subject guides
   • Computing website
   • Web conferencing (e.g. Skype, Adobe Connect)
   • Technology support for students’ scholarly research
   • Library research instruction for academic courses
   • Interlibrary loan
   • Library reference services
   • Support for digital audio/video creation
   • Garnet Gateway
   • Library support for students’ scholarly research
2. Bates faculty are more satisfied than the average of the comparison group with:
   • Lyceum and Lyceum support
   • Input into library decisions
   • Input into computing decisions
   • Library liaison services
   • Online library catalog
   • Borrowing technology equipment
   • Departmental/specialized computing labs
   • Computing web site
   • Overall library service
   • Instructional technology service
   • Library collections (physical)
   • Garnet Gateway
   • Support for specialized computing needs
   • Library research instruction for acadmic courses
   • Technology in meeting spaces and classrooms
3. Bates faculty are less satisfied than the average of the comparison group with:
   • Performance of wireless network on campus
   • Availability of wireless access on campus
   • Access to online resources from off campus
4. Bates faculty say they are more informed than the average of the comparison group about:
   • Copyright and fair use issues
   • Scheduled network downtime
   • Whom to contact for library and computing needs
   • Privacy issues related to technology
5. Bates faculty say they are less informed about:
   • Data backup solutions

Faculty Response Details (in order of perceived importance, left to right)

MISO Survey 2012

Teaching, Learning and Research

Conduct systematic outreach with the faculty, looking for opportunities to improve services and collections, and promote/support creativity, experimentation and innovation.

Work with President Spencer and other campus leaders to create a faculty and staff team to explore ways to support and enhance innovative pedagogy at Bates.

Strengthen partnerships with Writing at Bates and Math & Statistics Workshop. Experiment with new and enhanced shared services with Library and other ILS units.

Plan and implement renovation of Ladd Library for near term needs.

Work with faculty members to extend use of Google Apps for Education for classroom and research use.

Test new course management systems to find next iteration of Lyceum, to account for end of Moodle 1.9x.

Explore and potentially expand and extend use of “classroom capture” technology for instructional and administrative use.

Technology for the entire campus

Support Campus Connect communications project, phase 2: events scheduler, public calendar, integration of Banner course information and Google calendar, listserv revision/replacement, campus portal.

Implement productivity/efficiency improvements:

• Degree Audit for students and advisors (DegreeWorks)
• Electronic document management system for admission applications
• New performance development system to replace Success Factors (Talent Management)
• Banner self-service for advancement officers
• Hyperion 11 for reporting
• Re-implement electronic access control systems, upgrade technology
• Enable student enrollment petitioning process through Garnet Gateway
• Provide technology support for management dashboards
• Work with Finance to identify credit card vendor (PCI compliant) for the college, and implement secure data transmission to Banner

Explore alternate ways to provide “public” computing services for the campus, including virtual desktops, enhanced bring-your-own-device strategies and other alternatives.

Refine and extend live streaming services for campus events, athletic contests and academic applications.

Mobile connectivity on and off the campus

Upgrade wireless systems for the campus. Phase 1 for FY2013 includes the large residence halls which have not been recently built or renovated (Smith, Adams, the Village, JB, Rand, Page, 280 College, Parker).

Complete and implement plans to upgrade network switches to support enhanced wireless and other services

Explore curricular and research use of portable devices and mobile apps.

Continue web development with possible mobile apps or views. Explore possible mobile apps or views for Garnet Gateway, library and Bates web presence.

Expand VPN service for off-campus access to data. Implement security requirements implied by this change.

Implement encryption option for laptops and other mobile devices where possible.

Management and partnerships

Refine electronic thesis project with faculty committee and faculty advisors.

Extend use of digital repository (SCARAB) for academic and administrative documents and other digital assets.

Assess and revise budgets and schedules for technology replacement, software maintenance, network switch replacement, and cable TV/phone/Internet services . Propose revised budget model.

Re-examine basics of student printing with environmental and student groups.

Explore alternative technology platforms for CBB, NExpress, MaineCat and Maine archives connections with state and regional library partners, and MaineRen and I2 computing partners.