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Computing @Bates FAQ’s

The information at this site is current for students who will enter Bates in Fall, 2014.

  1. Does Bates College have a required computer purchase?
  2. Should I buy a computer for use at Bates?
  3. Does Bates recommend particular computers?
  4. Should I purchase a laptop or a desktop computer?
  5. How do I order a computer from Dell?
  6. How do I order a computer from Apple?
  7. When should I order my computer?
  8. If I order a computer from Dell or Apple, can I have it delivered to Bates?
  9. What are the requirements for a student’s computer at Bates?
  10. How will I connect my computer to the Bates network?
  11. Is virus protection software required?
  12. How do I install or update Sophos on my computer before I come to campus?
  13. What other software will I need?
  14. What operating system should I have on my computer?
  15. Is network file storage available?
  16. Does Bates support wireless network access?
  17. Is there anything else I should know?
  18. Does Bates provide disaster recovery options?

1. Does Bates College have a required computer purchase?

No. Bates does not have a required computer purchase.

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2. Should I buy a computer for use at Bates?

If you can afford to purchase a personal computer, we strongly recommend that you do so. Bates College has many public computers available to students but access to these computers varies, depending on the location of the computers and the general demands on them.

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3. Does Bates recommend particular computers?

Yes, Bates recommends Dell and Apple computers. Information is available at this site advising how to configure and order a Bates recommended computer directly from Dell or Apple.

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4. Should I purchase a laptop or a desktop computer?

Basically, this is a choice of personal preference since there are advantages and disadvantages with each model. However, we would recommend purchasing a laptop computer, if possible. In recent years, over 95% of the computers owned by first year students were laptop computers.

You can use a laptop at over 450 public, wired network jacks on campus. Also, wireless computer access is available in Ladd Library, Chase Hall, Commons, Perry Atrium in Pettengill Hall, in major classroom buildings and in all residence halls. We strongly recommend purchasing a security cable if you have a laptop computer.

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5. How do I order a computer from Dell?

You can either call Dell or you can place an order at www.dell.com/bates. To place an order on-line, you will need a valid email address.

To order by phone, call 800-695-8133, and identify yourself as a Bates student. You will be able to modify the configuration, just as you would if you ordered the computer on-line. If you want to pay for the computer with a check, you should call, place your order and then mail a check to Dell. If you reside outside the US, you can contact Dell via email at US_International_Student_Purchases@Dell.com. Bates encourages the purchase of a four year warranty with CompleteCare, if available.

To place an on-line order, access Dell from the Bates sales web site at http://www.bates.edu/ils/services/technology-sales-service/buy-dell/ or from www.dell.com/bates. The Bates ID for Dell is BS10577074. An order placed on-line must be charged to a credit card. If you have problems placing an on-line order, you can call 1-800-695-8133.

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6. How do I purchase a computer from Apple?

You can order a computer from Apple either by calling Apple or by accessing Apple from the Bates custom Apple Store. Orders can be placed 24 hours a day, seven days a week. You should remember that you are eligible to purchase one laptop, one desktop and two monitors from Apple per academic year (7/1 through 6/30), and that all sales are final.

To order by phone, call 1-800-800-2775. You will need to identify yourself as a Bates student and you may be asked to provide proof of matriculation. In addition, you will need to have a United States billing and shipping address. You can pay by check or credit card.

To place an order on-line, access the Apple Bates store at http://store.apple.com/us_edu_30849 or at http://www.bates.edu/ils/services/technology-sales-service/buy-apple/.   Orders placed on-line require credit card payment. Bates recommends MacBook Pro laptops and encourages the purchase of AppleCare.  Orders placed on-line can be picked up at your local Apple retail store, depending on availability.

You can also purchase an Apple computer at an Apple retail store. To receive the academic discount, you will have to ask for it, indicate that you are affiliated with Bates College and provide proof of matriculation.

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7. When should I order my computer?

We recommend ordering a computer as soon as possible. Manufacturers can encounter unanticipated shortages or other production problems and cannot always guarantee delivery by the start of school.

8. If I order a computer from Dell or Apple, can I have it delivered to Bates?

Yes, you can have your computer delivered to Bates. However, we recommend that you have the computer delivered to your home address so that you can check the computer and load software before you arrive on campus. If it is not convenient for the computer to be delivered home, it can be sent to Bates, according to the address formats listed below.

For First Year Students:

  • First Name Last Name, 2018
  • C/O Chase Package Center
  • Bates College
  • 56 Campus Ave.
  • Lewiston, ME 04240
  • 207-786-6098

For Returning Students:

  • First Name Last Name
  • Box # Bates College
  • 56 Campus Ave.
  • Lewiston, ME 04240
  • Student telephone number

 

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9. What are the requirements for a student’s computer at Bates?

A student’s computer at Bates must have a current anti-virus program and the operating system must be current. Bates provides Sophos Anti-virus for all students at no charge (See FAQ 11).  Information and Library Services staff are available to assist students with networking their personal computers. However, given the varieties of available systems, ILS cannot guarantee network access for all computers. Beta releases of operating systems are not supported.

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10. How will I connect my computer to the Bates network?

Before you can connect your computer, you will need your login user name and password. Login information will be made available to first year students via the Bates Garnet Gateway. If you have questions about obtaining your password, please contact Help Desk Services at 207.786.8222. If you have not memorized your password, remember to bring it to campus with you. Your password is unique to you and it is your entry to the Bates network. Do not share your Bates password with anyone.

To connect your computer to the Bates network, you will have to register the computer on the network. The registration program will check for current, updated anti-virus software and a current, updated operating system. If your computer does not meet these requirements, you will be directed to internet sites for assistance.

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11. Is virus protection software required?

Yes, virus protection software is required. Bates provides Sophos Anti-virus, for PC’s and Macs, at no charge. Information and installation instructions for Sophos are available at: http://www.bates.edu/back-to-school.xml. Full network registration support is provided for computers with Sophos. Limited support is provided for computers with other anti-virus programs.

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12. How do I install or update Sophos on my computer before I come to campus?

Instructions for installing or updating Sophos can be found on the ILS web site,http://www.bates.edu/back-to-school.xml. Help Desk Services can also provide assistance. They can be reached via email at helpdesk@bates.edu or by phone at 207.786.8222.

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13. What other software will I need?

You will need word processing software. Bates has standardized on and supports the Microsoft Office Suite of products. Other programs are not supported.

Bates offers the Microsoft Office 365 University from an on-line vendor, eAcademy. To order the software you will need your Bates username and password and access to your Bates email.

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14. What operating system should I have on my computer?

For Windows computers, Windows 7 and Windows 8 are supported. Windows XP is no longer supported. For Mac computers, Mac OS X v10.6 and higher are supported. Beta releases of operating systems are not supported. We also recommend keeping your operating system up-to-date* by performing all updates when prompted.

*Current operating system upgrades are required in order to access the Bates network.

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15. Is network file storage available?

Yes, Bates provides 30GB of secure file storage through your Bates Google Drive account. We recommend downloading and installing the Google Drive App for your computer. The download is available from within the Google Drive web interface on you have logged in.

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16. Does Bates support wireless network access?

Wireless network access is available in Ladd Library, Chase Hall, Commons, Perry Atrium in Pettengill Hall, major classroom buildings and all residence halls.

Personal wireless equipment is not permitted on the Bates network. Students will be asked to remove any personal wireless equipment that is on the network.

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17. Is there anything else I should know?

Information and Library Services staff are available to assist students with networking their personal computers. Given the varieties of available systems, ILS cannot guarantee network access for all computers.

Be sure to bring all CD’s and DVD’s that come with a computer and peripherals. Often the CD’s and DVD’s contain files that may be needed during a computer repair.

For wired access, a computer will need an Ethernet cable to connect to the network jack. Cables are available for sale at Computer Sales, 110 Russell St.

Bates College Security recommends that students use a security cable to secure a laptop computer in a dorm room or in the library.  Security cables can be purchased at Computer Sales at 110 Russell St. or at most computer and office supply stores.

The information on the web site is current as of April, 2014. We suggest that you check this web site periodically to see if any changes have been made to the Back-to-School program.

We have tried to anticipate your questions. However, if there is something that we missed, you can call us at 207.786.6376 or email us at computer_sales@bates.edu. All updates and changes will be listed at our web site, http://www.bates.edu/ils/services/technology-sales-service/. Additional information will be available at the Back-to-School web site,http://www.bates.edu/back-to-school.xml.

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18. Computer hard drives can fail. We suggest purchasing an external hard drive to back up Bates work as well as photos, music and other personal files.

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