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Hardware Service

  1. Contact the Help Desk x8222 first for basic diagnostic help. Although the Help Desk does not service any equipment, they can suggest methods for determining if service is required and then direct you to the best resource available.
  2. Call vendors directly for service, especially if your computer is under warranty:

Dell: 1-888-973-3355 ext 7262418, option 4

Apple: 1-800-SOS-APPL

If you purchased your computer from Apple or Dell and it needs to be serviced by the manufacturer’s representative, you can arrange for the service to be done at 110 Russell Street. Call 207-786-6376 or email computer_sales@bates.edu for details.


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  • Help Desk Hours
    Help Desk Services at Ladd Library Mon-Thu: 8am-1am, Fri: 8am-8pm, Sat: noon-8pm, Sun: noon-1am