Macintosh

1. Download the installer by going to https://transact.bates.edu/downloads/index.php?RESOURCE=Equitrac/Macintosh/Bates_Public_Printers_Peru.dmg
2. Login with your Bates username and password.
3. Open the downloaded file Bates_Public_Printers_Peru.dmg and follow the on screen directions.
   - This installer will remove the following printers (CANTON-Ladd-Printers, CANTON-Ladd-Printers-Color, CANTON-Rogerw-105-A, Equitrac_Ladd_First_A, Equitrac_Ladd_First_B, Equitrac_Ladd_First_C) and automatically set up Ladd-Printers, Ladd-Printers-Color and Roger Williams 105.
   

Windows

Remove old Printers

1. Click the Start button and go to Printers and Faxes (Windows XP) or Devices and Printers (Windows Vista/7).
2. Delete the printers “Ladd-Printers on canton“, “Ladd-Printers-Color on canton“.

Connecting to Peru (only available when on campus)

1. Click the Start button and select Run (Windows XP) or in the Search field (Windows Vista/7+), type:
   \\peru
2. (Students Only) At the login window, type:
   Username: bcis\<your Bates username>
   Password: <your Bates network password>
   Check the box labeled “Remember My Credentials”
   Click Ok.
3. Double click on the Ladd-Printers and Ladd-Printers-Color print queues (or any other printer you wish to print to). When the queue window opens your computer is setup to print.

Requirements for Joining the Bates Network:

• Installation of the Bradford Campus Manager client.  Once you have installed the client and connect to the Bates Network, your computer will be scanned for a supported and up-to-date operating system and for an installed and up-to-date anti-virus software package.  Once you have successfully passed the above requirements, you will have access to a variety of network resources such as the Internet, Network File Storage, and Network Printing.
• Supported Operating Systems:
  a. Windows XP, Vista, Windows 7, Windows 8 32-bit or 64-bit; including all updates.
  b. Mac OS X v10.6 and higher, including all updates.
• Installed and up-to-date anti-virus software.  Bates College provides for free Sophos Anti-Virus to all current students.
  a. Sophos Anti-Virus for Windows
  b. Sophos Anti-Virus for Macs

Additional Resources Available for Students:

• Computing @ Bates FAQ: Commonly asked questions with friendly answers.
• Computer Purchasing: We’ve made purchasing a Windows or Mac computer easy and stress-free through our customized Dell and Apple Stores.
• Microsoft Office: We’ve partnered with e-Academy to provide you with a convenient option for purchasing Microsoft Office for Windows and Mac at academic pricing.
• Computer Sales and Service: “The best place on campus for all your computing supplies!“  Printers, ink, software, network cables, laptop locks, surge protectors, and other supplies are competitively priced and available for purchase at Computer Sales and Service.
• Network Printing: Laser Printers are available next to Help Desk Services in Ladd Library.
• Network File Storage: Each student is provided with 5GB of file storage via their Google Drive account.
• Personal Web Page Hosting:  Each student is provided with the option to create and publish your own personal website.
• Bates Email:  Our web based e-mail client (Gmail through Google Apps) provides you with access to your e-mail from any Internet connected computer.
• Google Chrome Web Browser: The Chrome web browser is available for both Windows and Mac computers.  This web browser provides users with a variety of security features to keep your privacy and web browsing safe, as well as optimized performance for the quick loading web pages and your Bates Gmail, as well as a variety of features available to customize and enhance your browsing experience.
• Gaming and Mobile Devices: We will do our best to help get your video game system (Xbox, PS3, Wii). Please try and self-register your device by going to http://cmapp.bates.edu/registration/GameRegister.jsp and putting in the Hardware Address of your device. We can also register your tablets, smart phones and e-readers. Please contact Help Desk Services for further assistance.

Wireless Network Access (Basic)
- Limited to Wireless access only.
- Internet access is limited to web browser activity only.  (This includes mobile devices that do not have cellular service).
- No AntiVirus software required.
- Bradford Persistent Agent not installed.
- Enables only 1 device. This includes laptops and mobile devices.
- Printing is only available in the Library using a Guest card.
- Connect to BatesGuest wireless and select the Guest login.
- Requested through the Garnet Gateway. Setup by Help Desk Services.
- Limited to 50 users for the entire campus.
- Turnaround time: Same Day.
- Password is sent to individual user.

Wireless Network Access (Full)
- Limited to Wireless access only.
- Full internet access is available.
- AntiVirus software is required. Mac computers may not have AntiVirus software installed. Bates does not provide AntiVirus software for Guests.
- Bradford Dissolvable Agent will need to run but is not an installed program.
- Enables only 1 device. This includes laptops and mobile devices.
- Printing is only available in the Library using a Guest card.
- Connect to BatesGuest wireless and select the Guest login.
- Requested through the Garnet Gateway. Setup by Help Desk Services.
- Limited to 50 users for the entire campus.
- Turnaround time: Same Day.
- Password is sent to individual user.

Full Network Account
- Wireless and campus computer access.
- Full internet access is available.
- Antivirus software is required for personal computers.
- The Bradford Persistent Agent will need to be installed on personal computers. The user will need to uninstall the software after they leave.
- Enables unlimited devices.
- Printing is available. Special software may need to be installed for personal computers.
- Connect to BatesGuest wireless and select the Bates User login.
- Requested through the Garnet Gateway. Approval by Andrew White or Gene Wiemers required. (For large groups, please contact Help Desk Services).
- Turnaround time: up to 72 hours.
- Password will need to be issued in person at Help Desk Services in Ladd Library.

Bates Events
- Limited to Wireless access only.
- Internet access is limited to web browser activity only. (This includes mobile devices that do not have cellular service).
- No AntiVirus software required.
- Bradford Persistent Agent not installed.
- Printing is only available in the Library using a Guest card.
- Connect to BatesGuest wireless and select the Bates Events login.
- Only used for campus wide events. Credentials are issued through the sponsoring Bates department.

Terminal is a client program for remote access to other computers or servers using Secure Shell (SSH).

A. Run Terminal:

1. Click on Applications
2. Select Utilities
3. Double click Terminal

There may also be a shortcut in the Dock.

B. Connect to the server:

1. at the prompt: type
   ssh abacus.bates.edu
2. type your Bates password when prompted

If you are at a computer other than your own, you may need to type:
ssh username@bates.edu
so that you may login under your own username.

For example, hpotter would type:
ssh hpotter@bates.edu

C. Disconnect from the server:

1. When you are finished: type logout

D. Close the application:

1. Select: Terminal menu
2. Click: Quit Terminal

Before you begin the construction of the web pages, it is necessary for the Organization president to contact Help Desk Services (x8222) to request access and permission for the club’s web person to post to the site.

Dreamweaver is the supported web authoring tool for student organizations, and is available on computer lab machines. General instructions in PDF format for Dreamweaver are available at: http://www.lclark.edu/~infotech/HELP/HELPSHEETS/dreamweaver8.pdf

A. Open Dreamweaver and set up site definitions:

1. Under Site, click New Site
2. Click Local Info
3. Name the site (A)
4. Click browse folder to locate the local root folder (B)
5. Click browse folder to locate the images folder (C)
   
6. Click Remote Info
7. Pulldown to select Access: FTP (D)
8. Type in Host: abacus.bates.edu (E)
9. Type in path for Host Directory: (F) ex.: /usr/local/httpd/htdocs/people/orgs/rugby
10. [the directory name after /orgs = the club or organization name and may have subdirectories under that one]
11. Select SFTP for Dreamweaver MX2004+ for secure connection
12. Type in your username, press tab and type in network password (G)
13. Click Ok
    

B. Begin a home page:

1. Add text, images, links, etc. to the top level page, and save as index.html to the local folder
2. images and links should be relative, i.e. schedule.htm not full path:
3. http://abacus.bates.edu/people/orgs/rugby/schedule.htm
4. Preview pages in browser (File> Preview in Browser> choose from list) to examine page display and links
5. Be sure to save all pages and images locally, then upload them to abacus using the “put” or sftp function in the web authoring tool

C. Troubleshooting / Common Problems and Solutions:

1. “I uploaded the club website, but an access denied error appears in the browser”
   The read and execute permissions on the directories may need to be changed.
   • Open a SSH Putty session to abacus.bates.edu
   • Login, with username and password
   • At the abacus.bates.edu prompt type in:
     cd /usr/local/httpd/htdocs/people/orgs/clubname
   • Press Return, at the abacus.bates.edu prompt type in:
     chmod go+rx *.*
     [be sure to have a space between chmod and go+rx and between go+rx and the 1st *]
2. “A 404 page not found error happens trying links to pages within the site”
   The link paths should be relative to the directory they live in, in the ex. above. schedule.htm lives in the root directory of “rugby” as does index.htm and that is all that is needed for the file name.
   If there is a subdirectory, /subdirectory/filename.html calls the appropriate file.
3. “Images are missing/broken from the club webpages”
   Do the image files appear on the “remote” or server side of the images directory in the site management? If not, upload the local images folder to the site (from within the root directory). Check for accuracy of filenames spelling, capitalization, etc. (i.e. image1.jpg vs. image1.JPEG)
4. “I want to edit a site, but I don’t know who to contact for permission.”
   Find out the name of the last person in the organization to be in charge of the website, then email jfrizzel@bates.edu with the club name and web address, and the previous web editor’s name, for the needed permissions.
5. “Can we use CMS for the club webpages?”
   CMS is the official/departmental web publishing tool, and is not available for student club or organization authoring. Dreamweaver is supported, and available on lab machines throughout campus.
6. “Why are there extra characters in the url of the club website?”
   Urls should be easy to read and relate to others. Spaces in directory or file names can place % in the url or an underscore _ can be missed easily, and make a difference in locating the page. Short, one word directory and file names make for easy to use and find web pages.

• The most basic tenet of effective file management is to have two copies of every file you create, in two separate places. Thus if one becomes lost or damaged, you still have the second copy as a backup.

B. Name your files in a logical and reasonable fashion.

• The name final2.doc really won’t mean too much to you by the end of the semester. It is best to name files using letters and numbers only. If a file will be used on a PC, never use / or . in the file name, although – is okay. Avoid spaces in files that will be used on the web. Consider how you want a series of files organized when you name them. Either start all similar files with the same first letters to group them, or name them individually, and add numbers to the end of each file to differentiate between different versions.

C. Always know where you are saving a file.

• Check the path the computer is going to use EVERY time you save a file.

D. Always save your file before printing

• If there is a problem with printing, it can prevent you from saving changes

E. It is best to work on a copy of the file on the local hard disk.

• Save your changes to that file frequently, and then copy that file to your personal file storage periodically, keeping an archive of older editions. Multiple versions means that if you do irreparable damage to the current file, you can go back to the last saved version, and reconstruct.

F. MEMORY STICKS, CD/DVD RW’s AND OTHER REMOVABLE STORAGE:

• Removable storage devices are very convenient, inexpensive, and portable. However they can be lost, and the media with which they are created does wear out eventually. The data, for instance, can also become corrupted, and it may only be partially recoverable. If you use writable cd’s, please be sure to back them up on an additional media or network server, replace them yearly, and keep them in a protective case in order to keep dirt and dust from getting into the disk and scratching the media.

G. PARIS:

• Bates College has provided every student, faculty and staff with at least 10 MB of network storage space for personal files. The space is located on Abacus, but can most easily be accessed by going through Paris, which is a server that allows you to view your Abacus files directly (no UNIX commands required!) You might think of it is a giant virtual floppy disk that follows you around campus on the network. It is backed up nightly, so files may be recovered, although the process for recovery is not instantaneous, nor automatic, and a request for such should not be considered unless it is critical to your success at Bates. All network services at Bates College must be serviced at regular intervals, so there will be short periods of time when Paris will be unavailable.

NEVER EDIT YOUR FILES DIRECTLY ON PARIS. MAKE A LOCAL COPY!

H. HARD DISKS:

• The public labs at Bates College all have special system administrative software on them that resets them after they are rebooted. Therefore, any files left on a public lab computer MAY NOT BE THERE after the machine has been restarted. You should work from a copy of the file on the local hard drive (NEVER THE DESKTOP FOR LAB MACHINES) and then transfer your files to Paris or a memory stick or writable cd frequently, in case the machine crashes, or loses power unexpectedly.

If you have your own computer then saving a copy of a file to the hard drive on your personal computer is a good backup. Don’t let it be your only copy, because even hard drives can fail!

A. Installation:

1. Download Cyberduck from the website http://cyberduck.ch
2. Install Cyberduck by dragging it into your Applications folder.

B. Configuring Cyberduck:

1. Open Cybeduck from the Applications folder
2. Click the Open Connection button in the upper left corner.
3. Select SFTP (SSH File Transfer Protocol) from the drop down menu.
4. Server: abacus.bates.edu
5. Username: <your Bates username>
6. Password: <your Bates network password>
7. Click Connect
8. A message may appear the first time you connect saying “Unknown host key for abacus.bates.edu”. Check the Always check box and click Allow.

C. Tips:

• This shows you your Paris folders and files. To work with the files, drag and drop them to your desktop. Once you are done editing the files on your local computer, be sure to drag the file back into the Cyberduck window to upload the changed document.

Most Windows applications default to storing a user’s documents and data files within the My Documents folder, which is located on the local hard drive. This presents a problem if the hard drive should fail, risking the loss of some or all of the user’s files.

Enabling the Offline File Synchronization program (this link is for the text-only instructions, including how to restore this process after a computer has been reimaged, see the link below this for the html instructions)  solves the problem by instructing Windows to keep a copy of each document or data file on both the local hard drive and on a secured network storage server. If the computer, such as a laptop, is removed from the Bates network,  the user can continue to work on the local copy of the file(s). When the computer is reconnected to the network, Windows will synchronize the files with those on the network server, updating any changes.

Note: Offline File Synchronization uses an individually assigned folder, and covers all of the folders and files contained within it. Permissions are set so that only the user can access this master folder.  As a rule, you should not  copy your entire My Documents folder to the network because it contains system and personal files that we do not want to store on the network. For that reason, we create a folder called Bates Work, within the My Documents folder, and all Bates work to be synchronized will be stored there.  You should not place photos or music files in the Bates Work folder unless they are specifically related to your work at the College.

When you have complete the setup,  you should move your Bates files and directories into your Bates Work folder. By default, Windows will recognize that you are copying your files and directories to a different hard disk. You will therefore have another copy of your files. After you have verified that the files have been copied to their new location, you should delete the originals. Log off and then log on again to your computer to verify that the files you placed in the folder appear as they should.

Please remember that you should not use your Bates Work folder for storing personal files, or media. Also, Access databases will not synch successfully to the network in this manner.

NOTE: It is not best practice to copy your Bates Work folder or delete a copy of the folder, as this risks losing the originals which would have to be recovered from backups.

Please also consult the Frequently Asked Questions concerning Windows File Synchronization Process.