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Emergency Assistance for Students, Faculty and Staff

ACE/Europ Assistance provides emergency assistance for Bates students, faculty and staff (and accompanying dependents) traveling abroad on Bates College business.

ACE/Europ Assistance‘s emergency center in the United States is open 24/7 with support staff stationed around the world to assist with medical and other types of emergencies. Please enter the Europ Assistance telephone number into your cell phone so it is available if needed. If calling from the United States, the number is: 1-800-766-8206. From abroad, the number is: +1-202-659-7777. (You can call collect.) The Bates plan number is: 01-SP-585.

When possible, Europ Assistance prefers to pre-approve any services and payments so it is important to call as soon as possible. A summary of Europ Assistance services is below. Europ Assistance provides emergency assistance only. It is not a health insurance company and does not pay for medical care except for the emergency consultation and transportation, if needed.

The Off-Campus Study Office provides faculty leading FSAs and Short Term courses with the id and password to access the ACE/Europ Assistance web site.  For a brief description of their emergency services and how to access those services, consult this summary sheet.


When to Contact Europ Assistance

  • You need medical advice on the country where you will be studying or working.
  • You need help finding a doctor, dentist, hospital, attorney, interpreter, a US embassy or consulate.
  • You need help obtaining prescription medications, including eye care.
  • You need help replacing essential travel documents, including tickets and passport.
  • You need an emergency cash advance, up to US$1,000.
  • You need money to pay a doctor or hospital. (This is a temporary loan.)
  • You need an emergency medical consultation and/or medical monitoring of your condition and medical treatment.
  • You need to determine whether you need a more specialized hospital for treatment. Europ Assistance will dispatch a physician or specialist at its expense to evaluate your situation and determine whether an evacuation is needed.
  • You need a medical evacuation to a more specialized hospital. If Europ Assistance agrees, it will dispatch a physician or specialist to accompany you, arrange travel to the nearest suitable facility, and pay for these services.
  • You need to return home for medical care on an emergency basis. If Europ Assistance agrees, it will arrange your travel with medical supervision, if necessary, at its expense.
  • You are hospitalized for more than seven days and you want a family member to visit. Europ Assistance will arrange and pay for the transportation costs of this individual.
  • You die while abroad.  Europ Assistance will arrange and pay for the return of your remains.
  • In case of a political or natural disaster, Europ Assistance will arrange your evacuation to the nearest place of safety.

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