Frequently Asked Questions

What are the hours of the Chase Hall Package Center?
Monday-Friday 8:00 am to 4:30 pm.

Package Center Chase Hall
Tel 207-786-6098

How to send a package or mail to a student?

STUDENT NOTE: Please login to the Garnet Gateway to get your box number assignment and mailbox combination at

Student Name
[Box Number] Bates College
Lewiston, ME 04240-6094

What if the carrier (UPS or Fed EX) requires a street address?
If a street address is required on mail sent to you, then the correct addressing format is:

Student Name
[Box Number] Bates College
56 Campus Avenue
Lewiston, ME 04240-6094

How many students do I share my mailbox with?
Your mailbox can be shared with as many as 3 other students. When checking you mail then, be sure to only remove mail addressed to you.

Why do I sometimes get a package slip for letters that would fit in my mailbox?
Since your mailbox is shared, confidential letters (such as checks, licenses and transcripts) are not placed directly in your mailbox. Rather, you will receive a package slip for such letters that can be redeemed at the Package Center. This is to ensure that these important pieces of mail remain secure.

Can I arrange for my mail to be forwarded if I am away from campus for a certain period of time?

The Bates College Package Center does have a forwarding system in place. To ensure that mail is forwarded to you while you are away from campus be sure to provide a valid forwarding address by emailing the

Can mail be forwarded to an international address?

No. Mail can only be forwarded to addresses within the US. If you are an international student and are away from campus for a certain length of time, please email the to make other arrangements.

What kind of mail can be forwarded?

First class USPS mail, presorted first class mail, periodicals and endorsed special service mail can be forwarded to a provided address. Junk and standard mail as well as FedEx, UPS and DHL packages can not be forwarded.  All packages from non-USPS carriers are refused if a student is not on campus.

How do I open my mailbox?

Step by step instructions on how to open your mailbox are available on our website under the student tab.

Where can I find my mailbox combination?

Your mailbox combination is available on the Garnet Gateway. Once logged in, click on the Student Menu and then scroll down to the bottom and click on the link titled “Bates Mailbox Combination Information”.

Can I receive a package on a Saturday?

The Bates College Package Center is closed on Saturdays. Packages sent for Saturday delivery will not be received until Monday or Tuesday (in the case of FedEx Ground).

How long does it take for packages to get processed?

Packages that arrive in the morning are usually all processed the same day by the afternoon. During our peak times, please allow 24 hours from the time we receive your package for the package slip to show up in your mailbox.

Can I mail a package/letter out from the package center?

Regular letters can be mailed out from the package center where envelopes and stamps can also be purchased. The package center, however, is not equipped to provide postage for packages. If your package has a prepaid label and is all set to be mailed out then you can bring it to the package center to be mailed out. Otherwise, all other outgoing mail services are provided by Office Services in Lane Hall.

How much does it cost to send a package out of Office Services?

The cost of sending a package depends on a number of factors, principally the carrier used, the weight of the package, the expedite required and it’s destination. The cost of sending something by UPS or FedEx very specifically depends on the package itself and can be calculated at Office Services.

Does Office Services sell boxes?

Office Services does sell boxes and has packaging material such as flat rate priority and express mail boxes, Fedex envelopes (padded and regular), and a variety of padded envelopes. The staff at the front counter are more than willing to assist you with your packaging needs.