ADV: Bates Fund Student Caller Supervisor (S9804X)

Summary, Scope, and Responsibilities

The Bates Fund Student Caller Supervisors will be responsible for the daily operation of the Bates Fund student calling program while working closely with the Annual Giving Coordinator.

Supervisors will be required to attend weekly meetings to update the Annual Giving Coordinator about issues throughout the shifts and be expected to show up early to setup as well as stay later to shut down. This includes preparation prior to each calling session, supervision of each session, and statistical breakdown of each session. Supervisors will also be required to call during shifts.

A team of supervisors will cover all calling shifts for the program, with two supervisors working each shift. Supervisors will be available to work a minimum of three shifts per week, one of which will be a Sunday shift. The Student Calling Program operates for eight weeks during both the fall and winter semesters, and four weeks during Short Term. Calling shifts will be held Sunday through Thursday from 6:30PM-9:00PM. Supervisors will be expected to arrive at least fifteen minutes prior to each calling shift to prepare the calling stations and will be expected to stay fifteen minutes following the completion of calling in order to break down the calling stations and complete nightly reports..

Supervisors must be trustworthy, as a great deal of confidential information regarding alumni and parents will be available at all times

Specific responsibilities include, but may not be limited to:



The Basics


Department: College Advancement
Supervisor: Munroe Graham
Office Location: 301 Lane Hall
Email: mgraham4
Pay Grade: X
Hours: 10-12
Workers: 1-4

Qualifications, Requirements, and Responsibilities

Requirements


REQUIRED: EDUCATION: Supervisors must be current Bates students who are extremely reliable and dedicated, as this position is crucial to the success of the calling program in particular and the Bates Fund as a whole. EXPERIENCE: Supervisors must have at least one year of previous experience as a student caller. DESIRED: EXPERIENCE: Previous managerial experience

Reporting


REPORTS TO: Munroe Graham COORDINATES/WORKS CLOSELY WITH: Munroe Graham SUPERVISORY RESPONSIBILITIES: Supervisors will be responsible for the management of student fundraisers who contact Bates alumni and parents by telephone to solicit donations on behalf of the Bates Fund. Supervisors will oversee 15-20 fellow students on a nightly basis to ensure that nightly calling objectives are being met. They will be responsible for monitoring the calling sessions, coaching callers, and assisting in the development of related statistics and training materials. Supervision of student callers is demanding and requires a great deal of self-motivation, “people skills,” creativity, and superb organizational abilities. Because the calling force is made up exclusively of part-time students whose priority is education, a great deal of supervision and motivation are required in order to maintain a positive and productive environment. The work is done primarily in the evening and demands a flexible approach.

Responsibilities


MACHINES & EQUIPMENT USED: Telephones, computers, SmartCall software