ADV: Bates Fund Student Caller Supervisor (S9804X)

Summary, Scope, and Responsibilities

The student calling program connects students with alumni and parents to raise philanthropic support for the Bates Fund. Bates Fund Student Caller Supervisors will be responsible for the daily operation of the Bates Fund Student Calling Program, working in close partnership with the Annual Giving staff manager. This includes preparation prior to each calling session, supervision of each session, and breakdown after each session. Supervisors will also be required to call during shifts.

The program operates for four weeks per semester, during the fall and winter semesters. Shifts are Sunday through Wednesday evenings 6:15-9:15PM; supervisors are required to work a minimum of two shifts per week and attend regular meetings with the Annual Giving staff manager. Supervisors are paid $11.00 per hour, with opportunity for raises.


The Basics


Department: College Advancement
Supervisor: Carly Yeung Hopkins
Office Location: 301 Lane Hall
Email: cyeung2@bates.edu
Pay Grade: X
Hours: 6-10
Workers: 4

Qualifications, Requirements, and Responsibilities

Requirements


Previous experience as a successful Bates Fund Student Caller is required. Supervisors must be current Bates students with strong leadership, multi-tasking, and problem solving skills. Supervisors must also be reliable and timely. Performance will be evaluated by the Annual Giving staff manager on a regular basis.

Reporting


Reports to: Carly Yeung

Responsibilities


Support the Annual Giving calling staff manager in the training of new callers, as well as assisting with ongoing training and review sessions throughout the semester. Set-up and break-down calling stations for each scheduled calling shift. Maintain a positive work environment to maximize caller productivity and morale. Maintain caller schedules and attendance at nightly calling sessions; account for hours worked by students. Communicate with the Annual Giving staff manager, acting as the liaison between the callers and the staff manager to ensure that everyone’s needs are met. Coach and shadow callers, providing constructive feedback. Learn the back-end of the automated calling software to help troubleshoot technical difficulties. Assist callers with any difficult conversations that may arise