BCO: Web Assistant (S9917B)

Summary, Scope, and Responsibilities

The Web Communications Assistant’s main focus is to assist the Web Communications Manager in improving content on Bates College’s core website. His/Her primary duties will be to work effectively with clients to evaluate and update existing content, public new content, and respond to reports of bugs, problems, or irregularities from broken links to poor spelling. He or she will collaborate with clients of all levels of technological expertise from many offices on the Bates College campus, managing tasks from initial contact through resolution. He or she will proactively and regularly communicate task status with clients and the Web Communications Manager. He or she will be required to learn and implement Bates core site standards, (including architecture, structure, grammar, and presentation styles).

The Web Communications Assistant must have a keen eye for irregularities. He or she must be friendly and outgoing, and maintain a professional attitude. He or she will be expected to train others, and provide second-tier support. (The ILS Help Desk provides first-tier support.)

Please Note: This position is vital to supporting Bates College’s public communications strategy


The Basics


Department: Communications
Supervisor: Nick O'Brien
Office Location: 145 Nichols Street
Email: nobrien
Pay Grade: B
Hours: 5-15
Workers: 3-4

Qualifications, Requirements, and Responsibilities

Requirements


Required Education: This student must have excellent English grammar and spelling skills, mastery of office productivity software, and basic photo editing skills. Required Experience: The Web Communication Assistant must have knowledge of web standards, best practices, and basic structural markup, as well as cross-platform and cross-browser experience. He or she must also have experience managing tasks independently and the ability to keep clients satisfied with quality of work. He or she must have a friendly attitude, good people skills and also pay attention to detail.

Reporting


Reports To: Web Communications Manager Coordinates/Works Closely With: Clients and CMR staff

Responsibilities


Physical Requirements: Ability to use a computer