ILS: Senior Student Technology Assistant for Faculty and Staff Support (S9667X)

Summary, Scope, and Responsibilities

The Senior Student Technology Assistant for Faculty and Staff Support is responsible for providing customer support and technical assistance to the faculty, staff and students within the Bates College Community. The Senior Student Technology Assistant for Faculty and Staff Support works directly with the Help Desk Services Professional Staff, Manager of Help Desk Services, and interacts with Network, Administrative, Academic and Repair personnel to provide superior service to the members of the college community. The Senior Student Technology Assistant for Faculty and Staff Support is responsible for troubleshooting and resolving issues related to networking, computer software, and general computing failures, while minimizing client downtime and lost productivity.

This student must have a strong aptitude for providing superior customer service. He or she must have strong communication, interpersonal, organizational, and documentation skills, and the ability to work in a high-paced continually charging environment. This student must also enjoy problem solving, troubleshooting, and challenges and have the desire to learn and succeed.

Specific responsibilites include, but may not limited to:


The Basics


Department: Information and Library Services
Supervisor: Greg Struve
Office Location: Library
Email: gstruve
Pay Grade: X
Hours: 10
Workers: 2-3

Qualifications, Requirements, and Responsibilities

Requirements


REQUIRED EXPERIENCE: "Previous experience as a Student Technology Assistant"

Reporting


REPORTS TO: Greg Struve

Responsibilities