MOA: Museum Attendant (S9820B)

Summary, Scope, and Responsibilities

Museum Attendants work independently under the direction of the Education Coordinator. Art exhibitions are vulnerable to accidents, vandalism, and theft and therefore security is the most difficult and demanding part of the job. Irreplaceable art can be lost in a moment’s inattention. Attendants must monitor visitors and intervene between the art and the visitors to protect the art and take other actions as appropriate.

Museum Attendants greet the public and provide security for museum galleries. They greet the public to make them feel welcome, provide information about the exhibits, arrive on time, dress neatly, provide general information, keep attendance of guests, assist with elevator-dependent visitors, never leave the museum unattended, act as museum security, and must ask disruptive or destructive visitors to leave. The Attendants also assist with gallery maintenance and climate readings and perform occasional small tasks.

Attendants are expected to be able to answer general questions about the Museum, its history, collections, hours, programs, and exhibitions, and to direct other questions to the appropriate staff. They must be courteous, knowledgeable, and precise with liaisons with the public, faculty, or students. They must be able to engage visitors of all ages and levels of museum experience. When items are for sale, Attendants act as cashiers and stock-persons. All Attendants must successfully complete a Visitor Services training program before they can begin working. Attendants make visitors aware of Museum regulations regarding food, liquids, backpacks, photography, etc. Attendants provide clerical support for the Museum staff. They direct calls, assist with the preparation of documents and merchandise, run on campus errands, copy, collate, and fax. They maintain accurate records of visitation and oversee the visitor response area. Attendants perform gallery maintenance by cleaning floors, doors, stairs, spotting malfunctioning lights, fallen labels, etc. Attendants work without supervision, often while the Museum staff is not present. They create their own schedules and resolve scheduling conflicts among themselves.

These students must successfully complete a Security and Emergency Response training program before beginning working. During emergencies, Attendants safely guide visitors out of the galleries via escape routes, contact 911 emergency, or otherwise appropriately respond to the crisis.

In summary, the Museum Attendant must:

Please Note: If you are interested in this job, please leave a resume and a list of available hours in Anthony Shostak’s mailbox in the Olin Arts Center.


The Basics


Department: Museum of Art
Supervisor: Anthony Shostak
Office Location: 202A Olin
Email: ashostak
Pay Grade: B
Hours: 4-8
Workers: 2-10

Qualifications, Requirements, and Responsibilities

Requirements


Museum Attendants must have experience with public relations and be able to be patient with the public/visitors. Participation in art-related courses is a plus.

Reporting


Museum Attendants report to the Assistant Curator/Director, and work closely with other Attendants and the public.

Responsibilities


Museum Attendants work most in the Museum of Art, but sometimes work in the library as well. Sometimes, the Museum Attendants will be asked to do some local traveling. They will also work often with computers and audio-visual equipment.