REG: Clerical Assistant (S9633C)
Summary, Scope, and Responsibilities
The Registrar’s Office is looking for responsible, organized individuals who can work independently in an office setting to assist RO staff with administrative and operational tasks. Reliability, accuracy, and attention to detail are imperative. Successful candidates must be able to maintain strict confidentiality.
The Basics
Department:Registrar and Academic Systems
Supervisor:
Megan McHenry
Office Location:
Libbey Forum
Email:
MMchenry@bates.edu
Pay Grade:
C
Hours:
20
Workers:
3-5
Qualifications, Requirements, and Responsibilities
Responsibilities
Specific responsibilities include but are not limited to:
- Staffing the front desk, including greeting and directing visitors when they enter the RO
- Providing basic information to and answering commonly asked questions for students, faculty, staff, and families
- Connecting students, families, faculty, and staff with the appropriate RO staff member when needed
- Answering and routing incoming phone calls
- Filing and records maintenance
- Photocopying and indexing documents
- Processing incoming documents and mail
- Other tasks and projects as assigned
Requirements
An aptitude for providing excellent customer service, including strong communication skills and the ability to prioritize multiple demands.
Training will be provided, but some experience working in an office setting is desired.
Candidates should feel comfortable handling inquiries from a variety of audiences, sometimes during periods of high demand.
Open to students of all class years.
Reporting
Works closely with all members of the RO team and interacts with students, families, faculty, and staff.
Working Conditions
This is an office-based position but light lifting may be required.