Help Desk Services offers an array of contact options ranging from walk-up to remote assistance. Which option is best for you and your computer needs? Please review the following and contact us via your preference.
AOL Instant Messenger: bateshelpdsk1855 is our AIM (AOL Instant Messenger) name! Add us to your buddy list for easily accessible help. You can type in your question on web based Meebo to IM us.
| Please do not send passwords, Pins, or ID's via instant messenger |
Report a problem webform for on campus computer/printer/telephone related problems, don't hesitate to submit a form directly from the web, or
E-mail: helpdesk@bates.edu - all e-mails received are generally replied to within 24 hours during normal operating hours.
Please consult the Office Hours web page for current Information and Library Services operating hours.
Walk-up: We are located on the first floor of the George & Helen Ladd Library, on the far right of the building. Walk-up service is available from 8am to 1am, Monday-Friday.
Telephone: Our most commonly used contact option is via phone. Our number is (207) 786-8222 from off campus, or just extension 8222 on campus. Please listen carefully to the telephone tree options.
To be prepared for our conversation, we will commonly ask you for:
- the type of equipment needing attention,
- the property of Bates college Atag no. (the small blue sticker on each piece with a barcode and AXXXX),
- to verify the location and contact person,
- any steps that have been tried to resolve the problem (restarting, checking cables, etc.)
Our Policies and Procedures are posted on the web to hopefully provide guidance for consistant and useful service from our student assistants and staff. Please let us know about your experiences with Help Desk Services. We welcome your feedback.