Week of:
11/16/09: Information and Library Services will be performing maintenance to
the Bates Computing Network on Thursday, November 19, 2009 from 4:30pm
to 7:00pm*. (*Estimated)

Affected Services:
**ALL** Network Connectivity/Services will be unavailable.
  Including, but not limited to:
     - Garnet Gateway/Banner/Hyperion
     - E-Mail/Webmail
     - Network File Storage & Printing
     - Internet Browsing
     - Dial-in/VPN/Proxy Connections
     - Web Services
     - Cisco Clean Access Agent/SNAP/Wireless

If you experience problems after the network maintenance, please contact
Help Desk Services.

2009 - 2010 Preventative Maintenance Schedule:
December 17, 2009
January 28, 2010
February 18, 2010
March 25, 2010
April 22, 2010
May 20, 2010
June 17, 2010
July 15, 2010
August 19, 2010
September 16, 2010

If Thunderbird is reporting that sending of message has failed to connect to smtp server mail.bates.edu and you need to send out a message asap, don't forget that Webmail should be able to send out when Thunderbird's server may be maxed out. Eventually Thunderbird will send out after a retry or two, but Webmail might be your handiest answer. 

E-mail hoaxes are often reported to Help Desk Services with various subject lines and senders trying to get users to respond with usernames and passwords, claiming you are running out of space, the account is due, etc. PLEASE do not ever respond to those messages, but rather delete them without opening any attachments. ILS will never ask you for your network password (or any other password issued by Bates College) for any reason.