Winter 2020 Peer Educator Updates

Sunday, March 22

Hi, all.
This will be a brief one.
We open for support tomorrow.  Huge thanks to each and every one of you for your contributions and participation in getting us this far.  Thanks to your efforts, PAL sessions are starting tonight, and we will be having synchronous and asynchronous support for all disciplines available tomorrow.
If you’ve finished training module 5, I’m sending you a response message about your scheduling and other arrangements now.  Please check it out – it has important scheduling information.
I know asynchronous content tutoring hasn’t been trained yet.  Until that’s set up (hoping to send it out tonight or tomorrow), I and a couple of other people will be pushing it along in a slightly more awkward, but still effective manner.  More on that soon.
The portal for all students to access our support is here. Right now, it contains a lot of vague language about how we’ll have more information coming soon.  As soon as I send this email, I’ll be changing that, and everything will be linked and findable from that page.  Please send people there.
That’s about it.  Tell me what you need.  If you aren’t set up and ready to work, but you want to work, check in with me about that and we’ll get it sorted out.
Let me know how I can support.
Best,

Eric Dyer
Pronouns: he, him, his
Student Support CoordinatorAcademic Resource Commons
Bates College
Coram Library 223
42 Campus Avenue
Lewiston, ME 04240
(207)786-6106

Friday, March 20

Hello, Peer Educators.
Happy (belated) Spring!  I hope this email finds you well, and able to find a bit of tranquility in all that’s happening around us.
I’m reaching out now with today’s ARC update.  As with prior updates, you can find this update in our archive here, and I will be highlighting anchoring text in bold.
Wow!  What a day!  We rolled out several training modules, and a few more aren’t far behind, and will be coming this evening for your training enjoyment.  Huge, huge thanks to the Student Manager group who have taken point on so many aspects of this effort.  Equally huge thanks to all of you who have jumped right in as we’ve sent you prompts.  
If you haven’t responded to the prompts yet, all good!  Catch up when you can, and we’ll get you up to speed, and going with your work.  If you don’t think you’ll be working anymore for ARC, and so won’t be responding to any more prompts, please let me know that as well.  We get it, there’s a lot going on, and we really do consider everyone’s prior commitments to be entirely fulfilled.  No honor lost in moving on to other things – just let me know so I can stop filling your inbox.
Several of you have dialed in with reflections today, and haven’t heard back from me yet.  You’ll be hearing from me before I knock off for the evening, so look out for that.
So, action items for y’all

  • If you want to start working, and you haven’t done the readings and sent me a reflection, start there.
  • If you’ve been sent prompts for specific training modules (likely from a student manager), please do those trainings and report back.  Also report back if you hit a roadblock there.
  • Look for a survey from me tonight asking, among other things, about your scheduling needs, work preferences etc.  if you get that in by Sunday morning, I’ll have information for you late on Sunday.
  • If you have sent me reflections, and you haven’t received a reply to that by the time I send the survey, please assume that it got lost track of in the maelstrom, and send me the reflection again!
  • If you think that you should have received a prompt for one of the trainings and did not receive it, please let m know and we’ll get it sorted out

Quick reminder – some of you are working closely with a specific faculty member, and will likely not be using any of the channels we’ve developed and are training everyone on right now.  That’s fine.  Even better, that’s great.  We want you to do what’s going to work for your situation.  There’s two things I do need you to do, though.  You do need to complete the prompted readings and reflection, and you will need to complete the survey I’m sending this evening.  The readings and reflections are necessary because, going into this unprecedented circumstance, there are certain foundational concepts that we all, as ARC support, need to have in the front of our minds.  The survey is necessary so that I have a fighting chance of keeping track of what you’re doing, and helping students get to your support when they come my way seeking it.
Content tutors, I know we haven’t gotten you the prompt for asynchronous training yet.  It’s coming.  It might be Sunday, but it’s coming.
As I know you all know, classes resume next week and we start offering support concurrently.  I am going into next week assuming that, if I’m not hearing about rough patches, that’s because the information isn’t getting to me, not because everything is going smoothly.  Or, to put it another way, letting me know about a roadblock you ran into is going to make my day better, not worse.  So please let me know what works and what doesn’t.  Be in touch with Student Managers who have pushed out specific training prompts about what’s going on there.  Tell me how I screwed up your schedule.  We’ll fix it, but only if we know about it.
I am attempting to be away from my email tomorrow.  If you run into an issue before Sunday, please email the SM group at (ARC_StudentManagers@groups.bates.edu).  They will likely have the answer, and if they don’t, they will have a separate channel where they can reach me with burning questions at a midpoint tomorrow.
I’m immensely grateful for the privilege of working with each of you.  If there’s any way I can support you, don’t hesitate to let me know.
Best,
Eric Dyer
Pronouns: he, him, his
Student Support CoordinatorAcademic Resource Commons
Bates College
Coram Library 223
42 Campus Avenue
Lewiston, ME 04240
(207)786-6106

Thursday, March 19

Hello, Peer Educators.
I hope this email finds you in good spirits, and finding moments of joy and happiness throughout your day.
I’m reaching out with an update for today.  Today’s should be a little shorter than the past two, but I’ll still be bolding the anchoring text.
As before, this will be archived on our page here.
If you haven’t gotten the reading and reflection completed yet, and you want to work, it’s not too late!  Get the reflection shared to me, and I’ll start getting you up to speed.  See the email from March 17 (again, all archived here) for readings and prompts.  Everyone on my list of people who have gotten reflections back to me should have received a long email earlier today from me orienting you to the training process (also archived on the same page).  If you think you should have, but did not receive that email, please contact me directly about that – we won’t be looping you into the process until I’ve got you on record as having sent me a reflection.
We’re launching now with our first set of trainings, which cover WC Online synchronous training, and goBoard white boarding.  If you’ll be using WC Online (everybody but PAL Leaders), look for an email from Amanda shortly getting you started.  If you’ll be likely to want a virtual whiteboard, (everybody except writing tutors and PWSAs), look for an email shortly from Lars getting you started with that.  Both components will involve finding a buddy to train with, putting some information on a shared document, and reporting back.  There will be more detail about each sequence in the emails they’ll be sending you.
Starting Monday, we (myself and other members of ARC’s professional staff) will be holding virtual office hours, likely running through the end of the term.My hours are posted now, and others will be posting them on the same page in the coming days.  If you want to talk about anything at all, just click the Zoom link in the calendar entry during the time that it indicates, and we’ll be on the other end!  If you want to talk at another time, please reach out, and we’ll figure something out, but these times will be available regardless.
That’s about it.  Oh.  One more thing.  If you’re reasonably sure that you won’t want to be working any more with us this semester, please do let me know.  I won’t be hurt, and I’d just as soon get you off the list for emails that you won’t have much purpose for anyways.

Be well, be safe, and please reach out if there’s anything I can do to support!
Best,
Eric Dyer
Pronouns: he, him, his
Student Support CoordinatorAcademic Resource Commons
Bates College
Coram Library 223
42 Campus Avenue
Lewiston, ME 04240
(207)786-6106


Welcome to remote ARC tutoring!
I
put out a call to all 87 of our current Peer Educators to join up, and the 26 of you answered the call right away.  I couldn’t be more touched by your thoughtful and eager responses to our prompts, and to the situation at hand more generally.
True to form for the past couple of days, this email will be somewhat extensive.  I’m going to bold anchoring text where I can, and I’ll set up another archive page for these communications, just like the one I have for general Peer Educator updates  so you don’t need to dig through your inbox to catch up or refresh.
For the moment, trainings will be facilitated and tracked by myself, Lars Gundersen and Amanda Becker.  By fortuitous coincidence this past Fall, Amanda started working through how we might use WC Online’s synchronous appointment function, and Lars has been mulling over how we might put a specific virtual whiteboard platform to work, so I’m particularly happy that they will be initially working through this with me.  As more Student Managers get settled and dial in, they will start taking on some aspects of the process as well.  Additionally, as each of you gets trained up I expect that we may rely on you to help transmit and clarify the training for Peer Educators whose work most resembles your own.  We have a really great, representative distribution of Peer Educators here, so I expect that for most of you, this will be an opportunity if you should want it.
So.  What are we doing now?  Training is going to consist of a few discrete components, all of which should be logged as paid time for you.

  1. How to engage with WC Online for synchronous tutoring (Amanda)
  2. How to use goBoard, Google Hangouts and Zoom to do things that WC Online can’t, or doesn’t do well (Lars)
  3. Procedures for asynchronous tutoring (Eric/TBD)
  4. Using LibChat as a user support interface (Eric)
  5. Day to day operations (how the components add up to your toleschedules, checking in, tracking work etc) – (Eric)

All components of the training will be available to all of you.  Depending on your role, we will make certain components mandatory.  We may adjust as we learn about how this goes, and what different roles wind up needing to use, but for now:

  • Student Managers will engage with all components
  • Resource Representatives will engage with all components
  • Peer Tutors for writing will engage with 1, 3 and 5
  • Peer Tutors for content will engage with 1,2,3 and 5
  • PWSAs will engage with 1, 3 and 5
  • TWAs will engage with 1, 2, 3 and 5
  • PAL Leaders will engage with 2 and 5 (and I expect that your choices of connection channels will be very dependent on choices made by respective course faculty)

The person facilitating and tracking each training will be reaching out shortly with a walkthrough and punch list designed for you to familiarize yourself with the platform in question.  For some of these, you’ll work alone.  For others, we’re hoping to pair you up with another tutor, so you can each walk through both tutor and tutee sides of the interface.  Once you’re done with the punch list, get back to the person facilitating that component so we can track your progress.  Once you’re through your parts of 1-4, I’ll reach out about #5, where we’ll engage with the details of how/when/how much you’ll be working, and where you’ll be situated in our overall array of support.

Resource Representatives and Student Managers will run support, and help students access these platforms, using the online chat widget we have setup on our web page.  Student Managers will also be first points for troubleshooting these processes, and facilitate regular weekly checkins to download and decompress.  More information coming soon about who to go to for what in those cases.
Synchronous tutoring will be driven through WC Online as a first point of contact (which lets us have a single portal to make arrangements, and lets me easily track engagement).  For writing tutors and PWSAs, we expect that what WC Online provides will be sufficient.  For content tutors and potentially TWAs, while we will be expecting you to connect with tutees via WC Online first, if the subject requires, we’re providing goBoard as a platform for virtual whiteboarding.  PAL leaders, and if we wind up having them, drop in labs, will skip WC Online since it doesn’t handle group sessions well, and go right to facilitation through Zoom and Hangouts.  We want to get away from WC Online only when strictly necessary, so that you don’t have the additional responsibility of tracking attendance/engagement any more than we need.
Asynchronous tutoring will be driven through a few delegated email accounts that I will start giving you access to as appropriate now.  Students will submit requests via web form, and upload documents if required.  The form will send the information to the email account, which you will be able to check and then engage with the student in question there.
Reiterating from prior emails, us supporting you through fair, positively oriented and engaging employment is just as much a goal of mine as the academic support we’ll be providing to the Bates student body.  When we get to that point, please be mindful and open with me about what works and doesn’t work for you, and I will find a way to make it work.  Preferred modes of engagement, employment and scheduling needs, how your calendar shapes up in this time, all of that is on the table.  Just let me know, and I’ll make it work.
This is not nearly as thoroughly worked through and stress tested as our trainings tend to be.  My expectation is that, if I’m not hearing about points where what we’re providing isn’t working, that means someone is running into problems and that information just isn’t getting to me.  Please approach this with as much good humor as you can muster, and let the training facilitator and/or me know what roadblocks you run into, and places where the documentation we’re providing can be improved.
From this point until further notice, please consider me as available as if I were in my office in Coram, just via video chat instead of dropping by the office.  If you want to check in with eye contact and conversation, just send me a calendar invite for a time that isn’t blocked off on my calendar, and I’ll make it work.  Let’s call 10-6 Maine time fair game for this, and I can be available at other times, just email me first to make sure.
Last note.  Dan is hoping that we can produce a few short video walkthroughs that will assist students in accessing our support.  If you would be interested in taking part in this effort as part of your paid ARC time, please let me, or him know.  He has a system for producing these that is fairly accessible, even to the less tech-confident among us, so please chime in with minimal trepidation about that aspect.
That’s about it for now.  Look for follow up information today from training component facilitators.  Let me know if you have any questions or concerns, and as always, please let me know if there’s any way I can support.
Y’all are the best,

Wednesday, March 18

Hello, Peer Educators!
I hope this email finds you in good spirits, and beginning to adjust to our adjusted circumstances.  I’m reaching out now with today’s update.  This is a long one.  I’ve done my best to bold the critical text.
As a reminder, this email will also be posted will all prior updates, in our archive here.
Bridget, Stephanie and myself are all planning on holding virtual video chat office hours starting next week, likely running through the semester.  More soon on that, with schedule, calendar to access, etc.
Several of you have already replied to my prompt from yesterday by sending me your reflections on the readings.  Thank you!  Your insight and understanding expressed in those reflections has been genuinely inspiring and energizing to the work that I am doing preparing to launch our suddenly remote support.  
If you have not done so, and you are willing and able to be part of our initial launch on Monday, please do get your reflections shared with me by the start of the workday tomorrow.  If you are unable to make that first cutoff, please do get your submission in as soon as you can afterwards. We will keep training as you keep joining, but I’d like to have as many people as possible available to start things off.
A couple of excellent questions have arisen in the reflections that I’ve seen so far, and I want to address two of them here for everyone’s context.
First, we will not be holding anyone responsible to any prior scheduled commitments.  Weekly schedules, PAL course attendance, regular meetings or trainings, anything else; it’s all old news at this point.  We will happily work with you and your new circumstances to find scheduling that works for you.  Tutors, Student Managers, Resource Reps, I’ll work with you to figure out scheduling that works for all of us.  PAL Leaders, PWSAs, TWAs, Sociology Writing Fellows, how you engage with the classes you’re attached to is entirely up for reconfiguring.  If you want to work with us, we will work with you to make it fit into everything else you have going on.Second, we anticipate that the bulk of the tutoring will be happening asynchronously.  This is based largely on Dan’s experience running a learning center that had a full fledged remote operation.  That said, this is a different school, and these are unusual times, so we need to be prepared to respond with synchronous tutoring en masse if it turns out that’s where the need is.  We’ll be training everyone in both channels, but I’ll be happy to set people up to primarily focus on either channel, and be a backup for the other channel if that’s what works best for you.
Next – Our web page with comprehensive information for Bates Students engaging with our remote support has gone liveand can be found here. It is also linked directly from the lead on bates.edu/arc, as well as being the first tab on our navigation menu.  We will not go live with specific pathways to access tutoring until we’re ready to launch, so nobody engages now and gets disappointed, but this is where it will be when we open up.  We’re also using this page to provide other resources to help students be successful in these circumstances.  As a highlight, Dan discovered a great resource from the Center for Academic Innovation at the University of Michigan, entitled “Adjusting Your Study Habits During COVID”.  Please check it out, for your own use, as a resource to share with your friends, and as a primer for the territory we’ll be operating in for the next several weeks.  (I’m deliberately not linking it here, because I want you to go to the Remote Support page and find it there.  Use the link at the start of this paragraph.)
I’ve sent this next information to all brand new applicants for next year, and a couple of other groups I could identify easily, but so everyone is aware, I’m repeating it here.  Until we get through this transition, we are putting all processes, thought and conversation about next year’s staffing on hold.  Once we’re up and running again, we will reschedule all canceled interviews to happen remotely and proceed from there.  Similarly, for those of you who are waiting to find out about specific roles or possibilities for next year, please be patient as we work through the pressing task at hand.  We’ll pick the conversation up right where we left it, but right now we need all available bandwidth dedicated to getting ARC up, and supporting your professors as they retool their courses.
This has been a period of jarring change and dislocation for all of us, and I really, truly honor each and every one of you in your response to everything that is happening.  Please don’t hesitate to reach out if there’s anything I can do to support, or for any reason at all.
O
h, and if you’re remaining on campus, but haven’t let me know yet, will you please let me know?
Be well, be healthy and sefe travels.
Best,

Tuesday, March 17

Hello, Peer Educators.
I hope this email finds you in good spirits, and doing well as we work our way through our transitional week.  I’m reaching out now with our update for the day.
With today, we are adding a little extra structure to our daily updates.  We will continue to email out full text of updates to this email group, and starting today, we will be maintaining this web page, archiving each update from Friday, 3.13 until the end of the term.  So, please check in with these emails, but if you need to get caught up, don’t search your inbox for prior updates.  Just go here and read through.
Starting tomorrow, we will also have a parallel page with just the most up to date information, not all the details from every daily update.
Many thanks to each and every one of you for your efforts on your garnet gateway time sheets.  Your attention to this and the notes you left contextualizing your hours let me get approvals done in record time, and move on to other things.  I seriously can’t remember the last time that I had every single Peer Educator’s hours logged and reported 3 hours after I began reviewing time sheets, and in the middle of all we’re going through, here we are.  It’s so very much appreciated!
Following up on earlier information that we will be going live with remote tutoring starting on Monday, I’m reaching out now with a little more information about what that will look like, and next steps for you.

  • For both writing support and content support, we will be offering two distinct ways to access support
    • Synchronous support (where you and student(s) you’re helping both log into a platform and work together in the same time on the same problem)
    • Asynchronous support (where students submit written work, or questions about content topics, and tutors pick up those queries from the queue, construct a supporting reply, and send that back as a response)
  • We have our platforms selected and systems designed to facilitate all of this.  We are documenting these systems now for your training and expect to have that ready to go within a day.  We’ll be reaching out with updates on how both tutors and students access this support shortly.
  • PAL Leaders, PWSAs, TWAs and other specific section-attached Peer Educators – we know that your task will likely take some creative thinking in order to get set up and ready to go.  Please look for more specific communication in the coming day or two on that.
  • ACTION ITEM – if you would like to work in the coming weeks (as a reminder, there will be work available for everyone receiving this email if they should want it), you need to do two things
    • Read (or re-read as the case may be) Chapter 5 Peer Tutoring and the Affective Domain, and Chapter 9 Peer Tutoring in Online Environments
    • In a Google Doc, briefly respond to the following prompts:
      • Based on the chapters you just read, what are two or three things that you consider to be most important looking forward to working remotely in your role as a Peer Educator?
      • What are you looking forward to about this new working arrangement?  What’s uncertain or concerning to you?
  • I will reach out with steps to start learning about our specific remote tutoring systems once you have shared this reflection document with me. 
  • Time spent engaging with these readings and reflections should be logged as paid time

In order for us to do our best job supporting your fellow students, it’s absolutely critical that you’ve engaged with the information in these readings.  Other than the above prompt to read the material, we won’t be providing another point of access to that information at that time, so please do engage with the readings and be ready to have that information in mind as we move forward.
While there is meaningful work to be done quite shortly, and I would like to have this process underway as soon as we can manage, I also want to take a moment and recognize that many of you are still traveling, recovering from this transition, or otherwise getting settled into your new circumstances.  If you are ready, willing and able to do so, please do get to the readings, and get back to me, post-haste.  If, instead, you need time to get situated or to decide that you’d like to continue working, please take care of what is in front of you, and engage with this process when you are ready to do so.  
I’ve heard from so many of you in the past couple of days, and I appreciate the check ins, and equally so the expressions of enthusiasm to begin our next bit of work.  If you’re so inclined, please do let me know how you’re doing.
More soon.
Be well, be healthy, and safe travels.
Eric Dyer
Pronouns: he, him, his
Student Support CoordinatorAcademic Resource Commons
Bates College
Coram Library 223
42 Campus Avenue
Lewiston, ME 04240
(207)786-6106


Hello, again, Peer Educators.
I’ve just received an email that touched on a potential point where I could have been more clear.
We intend to start the training process preparing people to tutor online with an initial cohort on Thursday, the day after tomorrow.  If you would like to be part of that cohort, which will be then able to start working on Monday when we open up, please have reflections to me by the start of day on Thursday, Bates time.
The readings and reflections are, by design, bite sized.  If you’ve spent an hour total engaging in readings plus reflections, you’ve definitely done enough.
Hope to see reflections from you soon!

Monday, March 16

Hello, Peer Educators.
I hope this email finds you in good spirits and doing well in the start of our transitional week!
I’m reaching out now with a brief update about ARC for the rest of the semester.
I want to be sure that everyone is aware, ARC will be opening up with remote support a week from today, on Monday 3/23.  As your peers get into the rhythm of completing a semester remotely, there will be a definite need for our support, and we intend to meet that need.  
What does this mean right now for you?  Two things in this moment.
First, it means that you can rest assured that, if you want it, you will still have a job within ARC for the rest of the term.  All ARC positions will have a role to play in our support, and there will be opportunity for everyone to contribute.
Second, I want to acknowledge the stress and disruption that each of you are experiencing in your own way.  This has been an extremely challenging time for each and every one of you; I’m fully anticipating that, for some of you, as you establish your new routines, working for ARC the rest of this term isn’t going to be the right thing for you.  If you would like to put your ARC work aside for the remainder of this term, that’s entirely fine, and it won’t have any negative impact on future ARC employment, letters of recommendation, or anything else.  Just let me know, and I’ll take care of the rest.
That’s it for now.  We will reach out in the coming days with specific information about preparing for and beginning the work of remote tutoring.
As always, please don’t hesitate to reach out if you have any questions, concerns, or if there’s any way that I can support.  I am on campus and available to meet in person at least through Tuesday, and I will always be available to meet remotely if you would like.
Be well, be healthy, and safe travels.
Best,
Eric Dyer
Pronouns: he, him, his
Student Support CoordinatorAcademic Resource Commons
Bates College
Coram Library 223
42 Campus Avenue
Lewiston, ME 04240
(207)786-6106

Sunday, March 15

Hello, Peer Educators.
I hope this email finds you in good spirits, and either moving smoothly towards departing campus, or well on your way to your relocation.
I’m reaching out with a couple of updates.
First, a reminder that, while ARC is closed this week, our intent is to open up for remote support on Monday the 23rd.  I’ll be reaching out with more information about that by the end of tomorrow, but for the time being, please be prepared to respond to that communication, and ready to assess your own ability to contribute.
Second, if you missed your time sheet deadline, please email me with dates and quantity of hours for each date that you would have submitted, and I will ensure that you get paid.
Third, I’m reaching out to underscore Dean McIntosh’s message that we are in the midst of a legitimate public health situation, and social distancing is critical in this time.  If you are able to drive home, I am urging you to proceed directly to packing up, loading your car, saying your goodbyes, and driving home.  If you are unable to leave campus directly, I am urging you to avoid large gatherings and other circumstances where viral transmission would be more likely.  This is not only for your own health and safety, but also for the health and safety of the surrounding community, students who are unable to leave directly, and those to whom you will be going home.
Seniors, I truly, truly empathize with the heartbreak and disappointment at the prospect of losing your final weeks at Bates, especially short term, senior week, and (potentially, but not yet determined) graduation.  As much as it pains me to do so, I need to encourage you to *not* participate in any substitute graduation activities.  
I had hoped to be on campus this afternoon, but I will be unable to do so.  Please reach out via email if there is any way that I can support.
Best,
Eric Dyer
Pronouns: he, him, his
Student Support CoordinatorAcademic Resource Commons
Bates College
Coram Library 223
42 Campus Avenue
Lewiston, ME 04240
(207)786-6106

Friday, March 13

Friends,
As you will have heard, Bates is suspending classes for next week and will be moving to online classes to close out the semester. ARC will do the same. The Academic Resource Commons is suspended for a week, effective immediately, to re-open online on Monday, March 23. As you make plans to travel home and consider all of the ways that Covid-19 will be affecting your lives in the near future, our hearts are with you. Please let us know how we can be of support.
The move to online courses will introduce many learning challenges for a residential campus not accustomed to electronic instruction. Faculty will be grappling with using tools and formats of teaching that are new to them; students will be adjusting to the unique challenges of learning in an online environment (while also dealing with the emotional challenges associated with the outbreak). ARC will play a pivotal role in supporting learners in this new scenario, and your role as mentors for your fellow students will be more vital than ever.
All of us on the ARC staff will be using the upcoming days to make plans for moving to delivering services online. As you get settled, please be on the lookout for information from us on what your ARC employment will look like for the rest of the term, and the training that you’ll need to get ready to engage learners remotely.
Thank you for the work that you do. Please head home taking with you the gratitude and support that all of us on the staff have for you, and with the warmest wishes for you and your loved ones.
Dan


Hello, Peer Educators.
With the recent news that Bates is suspending classes at the end of the day, and asking everyone to leave campus, ARC will not be opening up today.
All ARC work today, and through next week, is cancelled.
We will be in touch either later today or early next week about our plans for providing ARC support remotely for the duration of the time that campus is closed.
Please take this time to focus on your immediate needs, in wrapping up other affairs on campus, and arranging to relocate.
If any of you are experiencing difficulty getting information or resources that you need, please consider me a point of support.  I will be at my email regularly, and will be happy to serve as a local point of support.
Best,
Eric Dyer
Pronouns: he, him, his
Student Support CoordinatorAcademic Resource Commons
Bates College
Coram Library 223
42 Campus Avenue
Lewiston, ME 04240
(207)786-6106