FAQs for In-Room Restriction

Last updated on April 7, 2021

Library Services and Information Technology

I need access to materials at the library. How can I access these resources during in-room restriction?

Physical Materials: Please request specific items by searching CBBCat, click on the name of the title and, then click on “CBB Request” (right in the middle of the page). Library staff will retrieve your books and periodicals for you and make them available for pick up from the library entrance 24 hours after placing your request. If you have any questions about Ladd Library’s Paging Service, please email library-page@bates.edu. If you need access to materials requested before the in-room restrictions, please email library-page@bates.edu.

Electronic Materials: When you find yourself in need of library resources, please know that we have thousands of books and journal articles that you can access anywhere. Please visit the Off-Campus Access to Library Resources for additional information.

I don’t have access to a computer. What should I do?

Please contact the Bates College IT Help Desk at helpdesk@bates.edu or 207-786-8222, and a member of the IT Help Desk Team will be glad to assist you.

I typically use the college’s computer labs to access specialized software. How can I utilize such software during in-room restriction?

Through the use of the web-based MyVPN software, you can access specialized computer lab software through the college’s Virtual Desktop Environment (VDI) from just about anywhere. Once connected to MyVPN, you can remotely access a Windows 10 virtual environment through your computer’s web browser. For additional information, please view the Virtual Desktop – Access Computer Lab Software Remotely web page.

I am experiencing technical problems with my computer or with the software I am trying to use. What should I do?

If you are experiencing issues with your computer, accessing the Bates network/WiFi, accessing Bates online resources, or experiencing software problems, please contact the Bates College IT Help Desk at helpdesk@bates.edu or 207-786-8222.

I don’t have a printer, but I need to print something. What can I do?

There is a PaperCat printer in Commons in the Fireside Lounge. This is an option when picking up meals.  Documents may also be emailed to postandprint@bates.edu and treated like a package. Students may only pick items from Post & Print after their testing appointment on Monday, Wednesday, and Friday between 7:30 a.m. and 1:30 p.m.

Hotel Shuttle

I live at the hotel and I do not have a car. How do I get tested and go to Commons?

Bobcat Express vans will continue to operate and provide shuttle access to campus for COVID testing at Underhill and meal pickup from Commons. We will not be providing rides for shopping or other convenience requests. The van service will operate 7am–9:30pm weekdays and 8:30am–9:30pm weekends through lockdown.

Dining

I live off-campus and I am not on the meal plan. Can I go to Commons to get food during in-room restriction?

Yes.

Academics

Does the change in exams apply to only scheduled, timed exams?

Yes. Please note that the changes to the exam schedule do not apply to deadlines for other types of exams and projects for Module C courses.

Does the change in that start date for Module D courses change the number of “no class” days in Module D?

Yes. We are using two of the “no class” days in Module D to push back the start date while also not reducing the number of days of instruction for students.

I am worried that I will not be able to complete my Module C coursework in time because of challenges with studying in my residence hall. What can I do?

Students can learn more about how to request a course deferral (the extension of coursework beyond the end of the Module) by reviewing this website. Please complete the Deferral Request Form on the website to initiate the process. 

I have purchased my textbooks through the College Store, but during in-room restriction we cannot go to the College Store. How can I get my textbooks?

You may pick up books purchased through the College Store at Post & Print after your COVID-19 testing appointment.

During this particularly challenging time during Module C, why aren’t you leaving Ladd Library or other places open on campus?

Maintaining the health and safety of our community is our top priority. With this in mind, we need to significantly minimize in-person contact to prevent the further spread of COVID-19. As we have observed this year, when students gather in the library and other places on campus, they are frequently in close contact with one another, even when they don’t mean to be. 

Support Services

I am struggling and could use some support. What support services are available to me?

We understand how challenging and isolating adhering to these public health guidelines can be, and we are here to support you however we can. We encourage you to utilize these resources as needed:

I have an off-campus medical appointment, what do I do?

While we follow in-room restriction protocol, all students must remain on campus unless approved in advance for extenuating circumstances; these circumstances only include timely and necessary medical appointments. If an appointment is essential, you must contact studentaffairs@bates.edu to receive permission in advance to leave campus.

All Bobcat Express shuttle services will be suspended until further notice. Students who are approved to travel to an off-campus appointment and require transportation may contact Campus Safety at (207-786-6254 to request a ride. Please call at least one hour prior to your appointment. Students residing at the Hampton Inn may continue to ride the shuttle in order to come to campus to access the resources listed above (i.e. testing, dining, Bates Health Services).

How do I access after-hours health care?

Students can go to the Central Maine Medical Center Emergency Department, located on the CMMC Campus at 300 Main St. in Lewiston. The college offers transportation to assist you in getting to a medical provider when Health Services is closed. If you have an urgent medical question or concern after hours you can reach Campus Safety and Bates EMS at 207-786-6111.  For more information visit the Accessing Services link on our web site.

In the context of COVID-19, if you are experiencing severe and persistent symptoms such as:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • Fever over 102 degrees
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

Call BHS immediately at 207-786-6199.

If the above symptoms appear after hours or on the weekend, or if you have another health concern in that timeframe, call Health Services at 207-786-6199 and follow the prompts to speak with the medical provider on call at the CMMC Family Medicine Residency Program.

Life in the Residence Halls

May I leave my room to do laundry?

Yes, as long as you stay in your own residence hall.

May I receive deliveries from DoorDash or other delivery services? 

Yes. The delivery person must leave the item(s) outside your residence hall.

Being Outside

May I be outside?

Spring has arrived, and it’s great to have bright sun and warm weather. Getting outside can provide a nice break from time in your residence hall room, and you may be alone outside on-campus during the daytime hours.

Feel free to:

  • Go for a walk
  • Go for a run
  • Do yoga
  • Sit outside and read
  • Rest and relax on a blanket
  • Lounge in a hammock

As always, please be sure to wear your face covering, and remember that you need to do these activities alone and on campus. Our athletic field spaces will remain closed. However, the outdoor track will remain open for running and walking.

Students should not be clustered together at all–whether exercising, sitting in chairs, etc. We have made great progress over the past several days in reducing the spread of COVID-19 on campus, and it is important not to let your guard down now. We must continue to limit as much in-person interaction as possible. 

As dusk approaches, students need to return to their residence hall rooms and “hunker down” for the evening and night.

Student Employment

I have an on-campus job and now that I cannot work during in-room restriction I am experiencing financial hardship. What should I do? 

Please contact your supervisor. 

  • Students who can perform their job while in-room restrictions are in place should perform their jobs.
  • Students who are unable to perform on-campus jobs for the duration of the in-room restriction will be paid for scheduled hours. The Student Employment Office will contact supervisors with specific instructions on completing and approving timesheets for the period beginning at noon on April 1, 2021, through the end of the in-room restriction.

For more information, please visit this webpage.

I have an off-campus job and now that I cannot work during in-room restriction I am experiencing financial hardship. What should I do?

For students with in-person jobs in the local Lewiston-Auburn area, the Student Employment Office is prepared to work with you. Please contact Scot Flink for assistance.

Vaccinated Students

Why are vaccinated individuals being asked to follow the same public health protocols as unvaccinated individuals?

While we continue through the semester, it’s important to continue testing, masking, distancing, and keeping close contacts to a minimum, even for students, faculty, and staff who have been vaccinated.

Here is why:

  • While greatly reduced, vaccinated individuals may still have some risk for contracting and transmitting COVID-19.
  • Researchers are continuing to learn more about the long-term efficacy of the vaccine.
  • A lot remains unknown about existing and future variants of the virus.

As a higher percentage of the global, U.S., and campus population becomes vaccinated, we will revisit campus public health policies in consultation with the Maine CDC and public health experts from the Mayo Clinic and Harvard T.H. Chan School of Public Health.

Student Conduct and Public Health

What happens when the college becomes aware via the contact tracing process that a student has violated the Public Health Agreement?

At the start of the academic year, under the strong advice of public health experts from the CDC, Mayo Clinic, and Harvard School of Public Health, it was determined that the contact tracing process must remain separate from the student conduct process. When there is a positive case on campus, our top priority is to identify those students who were in close contact with the COVID-19-positive individual so that we can quarantine appropriately and try to contain transmission on campus. This only works when students are forthright about their close contacts, and we know that many students are very conscious that they might “get their friends in trouble” by sharing accurate information with the contact tracing team.

What happens when the college becomes aware via other means that a student has violated the public health agreement?

If the college becomes aware of a violation of the public health agreement via other means, the situation is referred to the Office of Student Support and Community Standards who will follow up as appropriate.

What should I do If I observe a student violating public health policies?

 Please ask the student(s) to cooperate with the public health practices that will keep our community healthy. You may also contact Campus Safety at 207-786-6254 or report the concern to studentaffairs@bates.edu.

Returning Home During In-Room Restriction

May I return home temporarily and then return to campus?

With the spike in cases on campus, our goal is to contain and mitigate the transmission of the virus, not just on campus but also within other communities. We do not want students who have yet to test positive for COVID-19, but who may have the virus, to return home and transmit the virus to others in their household or their local community. In addition, we also do not want to cause further disruption to a student’s academic progress that would likely be the result of traveling. We expect that the current in-room restriction will be limited in duration and strongly discourage anyone from leaving campus. 

Should you insist on returning home temporarily, please carefully read the information below.

Note: Students in isolation or close-contact quarantine may not leave for any reason. They must continue to follow all necessary isolation and quarantine protocols per Maine CDC directives.

Planning Your Departure

Register Your Plans

Students seeking to temporarily leave campus must complete this form, prior to departure, to register your plans and be switched to remote learning.

Pack Your Room

  • You may keep your belongings in your room, but all items must be packed and “ship-ready.” Boxes, tape, and blank ID labels can be picked up after your COVID-19 testing appointment at Post & Print on Monday, Wednesday, and Friday between 7:30 a.m. and 1:30 p.m. You should make sure that anything you want shipped has an ID label on it. If possible, you may consider removing all of your belongings and returning to campus with just what you need to complete the semester.
  • Prepare for the possibility that due to personal or public health reasons, you will not be able to return, and pack up your belongings. 
  • Take with you any essential and valuable items, including computers, jewelry, textbooks, musical instruments, etc.
  • All other belongings should be packed and left ready to be shipped home to you. 
  • Verify that your address listed in Garnet Gateway is up to date, as this is the address that your belongings will be sent to if you cannot return.
  • If you are unable to return to campus to pick up your belongings, they will be shipped to you at your expense.
  • If you are a local student, you should leave your room in a state that it can be easily moved out of in less than 30 minutes. You should prepare your room in whatever way helps you accomplish this depending on your lifestyle and amount of belongings. For most students, this is likely boxing up the majority of their items, or packing them in some other way.
  • On campus storage is not available for long term storage of personal items. 

Planning Your Return

  • Students will only be permitted to return on Friday, April 23 or Friday, April 30, at which time you will report first to our COVID-19 Testing Center for a rapid antigen test between 7:30 a.m. and 12:30 p.m.
    • Upon your return, you will have to complete a “travel restriction” quarantine for seven days, and must have three negative COVID-19 tests (one on Friday, one on Monday, and one on Wednesday) before being released from “travel restriction” (see below).
  • You will then go to your room and follow “travel restriction” quarantine protocols and may only leave your residence hall room or off-campus room to do the following:
    • Attend your scheduled and mandatory COVID-19 testing appointment, during which you may also stop by Post & Print after your testing appointment to pick up packages and mail;
    • Pick up your Dash meal;
    • Use the restroom;
    • Exercise alone outside on campus;
    • Attend your vaccine appointment (off-campus);
    • Pick up prescription medication; or
    • Go to Bates Health Services or visit a medical provider.
  • On Monday you will receive a PCR test and results will be returned on Tuesday.
  • On Wednesday you will receive a PCR test and results will be returned on Thursday.
  • If all three tests are negative, on Thursday you will be cleared to return to class and other activities.

The purpose of this structured onboarding process is to be sure that students returning to campus, who may not know that they have COVID-19, are having minimal interactions with others until they have cleared three testing cycles over seven days. Given the current operational demands and complexities, we are not in a position to have students return to campus on different days of the week. All students must return on Friday, April 23 or Friday, April 30.

May I return home and complete the remainder of the semester remotely?

With the spike in cases on campus, our goal is to contain and mitigate the transmission of the virus, not just on campus but also within other communities. We do not want students who have yet to test positive for COVID-19, but who may have the virus, to return home and transmit the virus to others in their household or their local community. In addition, we also do not want to cause further disruption to a student’s academic progress that would likely be the result of traveling. We expect that the current in-room restriction will be limited in duration and strongly discourage anyone from leaving campus.

Should you insist on returning home for the remainder of the year, please carefully read the information below.

Note: Students in isolation or close-contact quarantine may not leave for any reason. They must continue to follow all necessary isolation and quarantine protocols per Maine CDC directives.

  • Students seeking to leave campus for the remainder of the semester must complete this form, prior to departure, to register your plans and be switched to remote learning
  • You must remove all items from your room and return your key to Access Control in Campus Safety, which is open to accept keys 24/7.
  • You will receive a prorated reimbursement for room and board coordinated through Student Financial Services.
  • If a senior, you may return the day of the Commencement ceremony, but you will need to identify your own accommodations off-campus should you need to find a place to stay overnight.
I am a student, and I am eligible for a vaccine in my home state. How can I request permission to leave Maine to get a vaccine?

Students are eligible to get the vaccine in Maine. Information on how to schedule an appointment can be found here

Students who are eligible for a vaccine in their home state may request permission to leave campus to get the vaccine. Students must plan to return to campus either the day of their departure or the following day and must limit interactions to family and those who are part of the vaccination process. Upon their return, these students will go to their room to complete an in-room quarantine period until they receive their first negative test at their next appointment. Students must register their plans with us using this form. However, please note that students in isolation or close contact quarantine may not go to a vaccine appointment and must continue to follow all isolation and quarantine protocols.