FAQs and Remote Access to Campus Resources for Students
Last updated on March 31, 2020
With the transition to remote learning, faculty and staff at the College remain present and ready to support you through the balance of the winter semester. Our goal is to maintain relationships, community, and connection during this challenging time, and to do this, we will communicate with you via remote modalities (Zoom, Google Hangout, phone, email, etc.). This way of interacting will feel different than we are used to; however, we hope that you embrace the use of technology with us.
Library, Technology Assistance, and IT Help Desk
We have developed a website to help you with learning remotely. There are many more resources there than the few specific questions answered below.
- If I am on or near campus, may I physically come to the Library?
- No, the Library is closed.
- I am remote to campus, can I still talk with a Research Librarian?
- Absolutely. Use this link to find your best contact and send them an email.
- What materials are easily available to me remotely?
- Check out this website for information.
- How can I get access to materials on reserve?
- Please tell your faculty member and have them contact the Library so we can get those materials into Lyceum.
- I need some very specific library materials for a paper or thesis and can’t get them online. What do I do?
- Please contact your Research Librarian for assistance.
- Can I still make requests through ILL (inter-library loan)?
- Yes, and we will do what we can to get these materials. However, libraries all over the world are closing or working reduced hours, so it simply may not be possible. Make the request; worse that can happen is you won’t get them.
Technology Assistance and IT Help Desk
- If I am on or near campus, may I physically come to the Help Desk?
- No, but you can call or email the Help Desk.
- I am remote to campus, but I have a technology problem.
- Contact the Help Desk for assistance. You can call (207) 786-8222 or send an email (email@example.com). If the phone doesn’t get picked up, please leave a voicemail and someone will be back in touch.
- Is help available online?
- There are answers to common questions available on our website. Check it out!
- My problem has to do with using a specific software for class. Who can help me with that?
- Please contact your faculty member first, and if they are unable to assist, then contact the Help Desk. We will put you in touch with a team member who can assist you from there.
Academic Resource Commons
The Academic Resource Commons continues to provide writing and subject-area tutoring, offered remotely. For most subject areas, students have the option of participating in live appointments, or sending in papers/assignments to receive feedback from tutors. All of ARC’s tutoring services for the remainder of the Winter 2020 semester can be accessed at ARC’s Remote Tutoring Page.
Mathematics & Statistics Workshop (MSW)
The Mathematics & Statistics Workshop (MSW) will continue to provide support to students in mathematics, statistics, and programming in DCS courses. Students are asked to sign up for appointments to participate in video chat tutorial sessions. Information on services of the MSW and how to sign up for appointments may be found on the MSW Remote Support page.
Office of Intercultural Education
The Office of Intercultural Education (OIE) is serving students virtually. Our offices are open 8 a.m. to 6 p.m Monday through Friday. We are available by appointment Monday through Sunday. We can be reached by email (firstname.lastname@example.org) to schedule virtual appointments.
Please refer to our website for up to date OIE Virtual Programming.
Accessible Education Resources for Remote Learning
If you already receive accommodations through the Office of Accessible Education and Student Support, your accommodations will remain in effect with the transition to remote learning. Staff members in the Office of Accessible Education will be reaching out to students who have accommodations prior to classes resuming on March 23. Staff will also be available to work with instructors to ensure accommodations are met.
Students who are not currently registered with Accessible Education and Student Support can still request accommodations. The process to request an accommodation will remain the same, although staff will meet with students virtually or over the phone.
Available to all Bates community members, this tool converts documents to an accessible format. This will allow students who are using technology such as text-to-speech or screen readers, or who may need to manipulate text size or contrast, to access documents. The process is quick and user-friendly.
Read & Write is a literacy software that is available to download by any Bates student. Read & Write offers text-to-speech capabilities for eBooks, websites, emails and documents. Contact our office at email@example.com, so we can activate your account.
Accessibility and Lyceum provides an overview of built-in accessibility features in Moodle (Lyceum).
Staff are here to support you. If you have concerns regarding access or accommodations at any point, please email firstname.lastname@example.org. Accessible Education staff will be available to meet with students remotely through Zoom and/or work over email and phone.
Title IX and Civil Rights Resources
The Title IX and Civil Rights Compliance Office remains available to support students.
- Gwen Lexow (email@example.com) and Erin Foster Zsiga (firstname.lastname@example.org) are available to take reports remotely.
- Confidential support is also available remotely from the following sources:
In this time of uncertainty and transition, we send a warm invitation to confidentially process all things you are sifting through with a Multifaith Chaplain. Both Brittany Longsdorf and Raymond Clothier are available for one-on-one meetings via Zoom or phone call. We are here to virtually share a cup of tea, light a candle, and be compassionate companions during this time. Email email@example.com to reach out and find a time to get together with a chaplain.
We also have a creative slew of virtual programming coming your way, so be on the lookout for emails from us throughout the winter semester.
Counseling and Psychological Services (CAPS)
For Remote Students Who have Engaged with CAPS This Academic Year
CAPS is available for ongoing consultation, case management, and support/transition of care appointments via phone or video-conferencing. If you would like to make an appointment or if you have any questions, please e-mail Patty Dubois at firstname.lastname@example.org.
For Remote Students Who have Not Engaged with CAPS This Academic Year
CAPS is available for consultation appointments via phone or video-conferencing to discuss any mental health concerns and help you get connected to appropriate resources. If you would like to make an appointment or if you have any questions, please e-mail Patty Dubois at email@example.com.
We also recommend that you seek care in your local community. Click here to learn how to find a therapist in your area. Please email CAPS (firstname.lastname@example.org) if you need assistance in this process.
Crisis Counseling for All Bates Students
Our crisis counseling telephone service is available to all Bates students 24/7. To speak to a crisis counselor, call (207) 786-6200 and press “0” at the prompt.
Even when away from campus, if students have a current prescription from one of our psychiatric providers, we will continue to prescribe medication for the next 2 to 3 months, in accordance with Maine State law. Students should email email@example.com with any questions or concerns.
For details about current CAPS services and updates please visit our web page.
Student Support Advising
As Bates moves to remote learning to complete the term, please know that Student Support Advisors (SSAs) continue to be available for personal support and supplemental academic advising. You can schedule a virtual Zoom meeting with your Student Support Advisor, through BatesReach or by email.
To identify who your Student Support Advisor is, log into BatesReach and click on My Success Network. Your SSA’s contact information and schedule will be listed. Once you schedule a Zoom meeting, you will be sent an individualized link for your meeting.
International Student Support and Advising
James Reese (firstname.lastname@example.org) will continue to offer International student support and advising meetings by Zoom or phone. Please email James Reese to schedule a call or Zoom meeting.
SEVIS and Immigration advising will be addressed by Shelley Palmer and Darren Gallant via email or Zoom meeting. This continues to include application support for OPT, CPT planning, and I-20 travel signatures. Please email Shelley Palmer (email@example.com) to schedule a call or Zoom meeting.
Off-Campus Study Advising
Can I make a virtual appointment with a Purposeful Work counselor?
Yes. If you can make a virtual appointment on Handshake, please do so directly. If you cannot, please email firstname.lastname@example.org with your needs and availability (Monday through Friday, 9 a.m. to 4 p.m.). Please include your best phone number in your request and note your preference for virtual contact: phone, Zoom, Google Hangout, or other. You will receive email confirmation of your scheduled appointment. A staff member will follow up with you should we need additional information to coordinate your appointment.
Can I have my resume and cover letter reviewed without an appointment?
Yes. Email resumes, cover letters, personal statements, or other written materials for review to email@example.com. There will be two PW staff members on call every weekday from 1 p.m. to 3 p.m. to review these documents and answer questions via email. Send an email to firstname.lastname@example.org by 3 p.m., and we will respond by 4 p.m. that same day.
What about my job shadow, internship, job search or graduate school application?
Internships/Job Search: Purposeful Work staff are communicating with internship site supervisors and employers to move all interviews online and to modify employer deadlines. Updated deadlines will be posted to Handshake. No decisions have been made yet regarding internships that are hosted in regions that are significantly affected by COVID-19. Those decisions will be made as information becomes available and will be communicated to students via Handshake and email.
Job Shadows: Students and hosts have been asked to perform job shadows virtually, and students should set up a one-hour appointment with their host.
Graduate, Medical, and Professional Schools: Students applying to graduate school can expect continued one-on-one virtual advising and feedback on resumes, personal statements, and applications. All Med Studies interviews will be conducted virtually.
How will our office provide programs and services?
Our office will deliver services and programs virtually. Stay on the lookout for emails and advertisements for Purposeful Work programs.
For additional information about Purposeful Work, please visit this site.
During this pandemic, the health and wellbeing of our students remains a top priority. Health Education and the Peer Health Educators will offer virtual health and wellness programming for students as a way to remain connected to yourself, those around you, and the Bates community. Program topics may include but are not limited to:
- Practicing positive mental health
- Stress management activities
- Social connection
- Nutrition and physical wellbeing
For specific health and wellness programming requests, please email email@example.com.
Campus Life – Clubs, Organizations, and Programs
Engaging with Campus Life Remotely
A staff member from Campus Life will be hosting drop in hours via Zoom Monday through Friday from 2 p.m. to 4 p.m.; please sign up for a time slot here. If you think you need more than 15 minutes, please reserve more than one time slot.
In addition, we remain open from 9 a.m. to 6 p.m. Any email (firstname.lastname@example.org) we receive during this time will be addressed quickly.
We are also available via Google Hangouts – just search for us from the Hangouts area (lower left corner) of your Bates Gmail. If you can’t find the Hangouts area, go into your Gmail settings, then select the Chat tab, and turn it on. Alternatively, you can download the Google Hangouts app from the App Store or Google Play and log-in with your Bates credentials.
Finally, we understand that not everybody can always accommodate a time to meet between 9 a.m. to 6 p.m.. If you find yourself in this situation, please be in touch and we will be happy to find a time to connect.
In the coming weeks, we will be planning virtual programming for students to stay connected. Stay tuned for future emails and announcements about these programs!
What might you want to talk about?
- Big picture planning for you club/organization for the fall
- Event planning for the fall
- Ideas or questions about how to engage remotely with the Bates community
Who to be in touch with
If you work with a specific Campus Life staff member or supervisor, please feel empowered to continue reaching out to them directly via email. For any general inquiries, or if you are not sure who the applicable staff member is, please email email@example.com.
How to Stay Connected to Coaches
The Department of Athletics encourages student-athletes to continue to interact with your coaches and teammates during this time of remote learning. Please stay in touch with them in the ways that you would normally outside of competition. If you have any questions or concerns, first reach out to your coach, and if you need further assistance, please email Celine Cunningham (firstname.lastname@example.org), Senior Associate Athletic Director.
Sports Medicine and Assistance for Student-Athletes
The Sports Medicine staff remains committed to providing advice and direction in this time of remote access. You can contact the entire sports medicine staff at email@example.com with any questions or concerns.
Sports Medicine Care
If you have been receiving regular care in Sports Medicine, a staff member will reach out to you in the coming weeks. The staff member will check in on your needs and work with you to create a transition of care plan that meets your needs within your local area, a continuation of rehabilitation plan, or the generation of a new plan.
Physical Therapy Services with Select PT
If you have been seeing Sean Shields or one of the Physical Therapists at Select PT, you will receive a call or email in the coming weeks. He will check in on your needs and create a plan to meet those needs through transition of care to your local area or continuation of a home exercise plan.
Physician Follow Up
If you were seeing Dr. Dunlap in the Sports Medicine Clinic and require follow up, testing, or referral; the sports medicine staff will reach out to you in the coming weeks with instructions on next steps or transfer of care to a physician in your area.
If you were seeing Jenny Martinez Nocito for nutritional counseling, she will reach out to you in the coming weeks with recommendations and/or goals while sessions have been cancelled.
Winter 2020 Semester Grading Policy
Temporary Modification of Grading Mode: Winter 2020 Semester
As a result of the COVID-19 pandemic, the pass/fail option articulated in the course catalogue will be modified for students enrolled in the Winter 2020 semester. Any course taken in the Winter 2020 semester may be taken pass/fail at the discretion of the student.
The following conditions apply:
- Students may designate pass/fail grading for any Winter 2020 semester course, including either a one-semester winter thesis or the winter semester of a two-semester thesis, until May 5, 2020 at 5 p.m. EDT. If a Fall 2019 semester thesis grade was deferred for an ongoing two-semester thesis, the fall semester grade assigned at the end of Winter 2020 semester would not convert to pass/fail, even if a student elects to take the winter semester thesis pass/fail.
- Faculty members submit a regular letter grade (A, B, C, D, F) to the registrar. A
grade of D-minus or above is considered a passing grade. Unless the student
chooses to inform the instructor, only the student, the student’s advisor, and the
registrar know the grading mode for the course.
- For courses taken in the Winter 2020 semester, any pass/fail restrictions on
major, minor, general education, or BS requirements are waived. Courses taken
pass/fail are not computed in the student’s grade point average. A pass is
equivalent to two quality points.
How to Select Pass/Fail Grading in Garnet Gateway
Students may now select pass/fail grading for some, all, or none of their Winter 2020 semester courses. Courses selected as pass/fail grading for Winter 2020 do not count against the maximum of 2 pass/fail courses.
To review course selections and make changes, see the “Pass/Fail: change grading” page under the “Current” menu of Garnet Gateway. Students may make as many changes as they like through May 5, 2020. Please email firstname.lastname@example.org with any questions. Faculty academic advisors and Student Support Advisors (SSAs) are good sources of advice regarding selecting pass/fail grading for courses.
DegreeAudit is being reprogrammed to accommodate this policy change and will reflect the outcome of any changes made within the next couple of days.
As we all know, Short Term is a special experience on campus, one that lends itself to unique curricular offerings, a plethora of co-curricular programs, and generally a more relaxed atmosphere to further build relationships with your peers. Given the current conditions, and as President Spencer noted in her communication to the community on March 13, we will not reconvene the college for an on-campus Short Term in May. However, we will work individually, through remote learning, with the small number of students needing to complete Short Term this spring to complete degree requirements. Other students will have the opportunity to complete their required Short Terms in future years.
Students Needing Short Term 2020 to Fulfill Other Degree Requirements (i.e. major, minor, GEC, S/L/Q)
There remain a small number of students, including some seniors, who need Short Term 2020 to fulfill other degree requirements (i.e. major, minor, GEC, S/L/Q). The Dean of the Faculty’s Office will be emailing each of you this week to schedule a time to discuss your options, which may involve enrolling in one of a limited number of remote learning courses in Short Term or petitioning to request a waiver of the requirement.
Juniors and Seniors Needing Short Term 2020 to Fulfill the Two Short Term Requirement
For those juniors who were planning to take their first Short Term in 2020 and seniors planning to take their second Short Term in 2020 for the sole purpose of fulfilling the requirement that they complete two Short Terms for graduation, the Academic Standing Committee has waived this degree requirement due to unprecedented circumstances. This means that you will not be required to take two Short Terms to graduate. However, the college will offer a limited number of remote learning courses during Short Term. Unfortunately, we will not be able to identify the courses to be offered until we know how many students elect to pursue this option. It is important for each student to which this situation applies to complete this form by Wednesday, April 1 at 5 p.m. EDT indicating whether you wish to take advantage of the waiver of the second short term requirement or whether you wish to register for a remote Short Term. If you have questions about this issue, please contact Carl Steidel, Senior Associate Dean of Students, at email@example.com.
Unfulfilled Physical Education (PE) Credits
PE credit requirements will be waived for seniors who have not fulfilled the requirement.
Student Summer Research
The Office of the Dean of the Faculty is working with the assumption that the summer research season will proceed as planned, starting June 1, barring any further delays due to the evolving COVID-19 situation. Summer student researchers may not conduct research on campus before June 1, 2020. Please be in direct contact with Kerry O’Brien (firstname.lastname@example.org), Assistant Dean of the Faculty, with any questions regarding student summer research.
Room and Board Refunds
Reporting a Diagnosed or Presumptive Case of COVID-19
If you are feeling ill and you believe you are showing symptoms that may be associated with COVID-19, you should contact your primary care provider. If you are tested for COVID-19, receive a positive test result, and have been on campus within the last 14 days, please contact Erin Foster Zsiga, Senior Associate Dean (email@example.com). For students who have returned home, you only need to report a positive COVID-19 diagnosis to Bates up until March 30, 2020, as this is 14 days from the final day that you were permitted to be in residence at the college.