FAQs and Remote Access to Campus Resources for Students

Last updated on March 31, 2020

With the transition to remote learning, faculty and staff at the College remain present and ready to support you through the balance of the winter semester. Our goal is to maintain relationships, community, and connection during this challenging time, and to do this, we will communicate with you via remote modalities (Zoom, Google Hangout, phone, email, etc.). This way of interacting will feel different than we are used to; however, we hope that you embrace the use of technology with us.

Library, Technology Assistance, and IT Help Desk

We have developed a website to help you with learning remotely. There are many more resources there than the few specific questions answered below.

  • If I am on or near campus, may I physically come to the Library?
    • No, the Library is closed.
  • I am remote to campus, can I still talk with a Research Librarian?
    •  Absolutely. Use this link to find your best contact and send them an email.
  • What materials are easily available to me remotely?
  • How can I get access to materials on reserve?
    • Please tell your faculty member and have them contact the Library so we can get those materials into Lyceum.
  • I need some very specific library materials for a paper or thesis and can’t get them online. What do I do?
  • Can I still make requests through ILL (inter-library loan)?
    • Yes, and we will do what we can to get these materials. However, libraries all over the world are closing or working reduced hours, so it simply may not be possible. Make the request; worse that can happen is you won’t get them.
Technology Assistance and IT Help Desk
  • If I am on or near campus, may I physically come to the Help Desk?
    • No, but you can call or email the Help Desk.
  • I am remote to campus, but I have a technology problem.
    • Contact the Help Desk for assistance. You can call (207) 786-8222 or send an email (helpdesk@bates.edu). If the phone doesn’t get picked up, please leave a voicemail and someone will be back in touch.
  • Is help available online?
    • There are answers to common questions available on our website. Check it out!
  • My problem has to do with using a specific software for class. Who can help me with that?
    • Please contact your faculty member first, and if they are unable to assist, then contact the Help Desk. We will put you in touch with a team member who can assist you from there.

Academic Resource Commons

The Academic Resource Commons continues to provide writing and subject-area tutoring, offered remotely. For most subject areas, students have the option of participating in live appointments, or sending in papers/assignments to receive feedback from tutors. All of ARC’s tutoring services for the remainder of the Winter 2020 semester can be accessed at ARC’s Remote Tutoring Page.

Mathematics & Statistics Workshop (MSW)

The Mathematics & Statistics Workshop (MSW) will continue to provide support to students in mathematics, statistics, and programming in DCS courses.  Students are asked to sign up for appointments to participate in video chat tutorial sessions.  Information on services of the MSW and how to sign up for appointments may be found on the MSW Remote Support page.

Office of Intercultural Education

The Office of Intercultural Education (OIE) is serving students virtually. Our offices are open 8 a.m. to 6 p.m Monday through Friday. We are available by appointment Monday through Sunday. We can be reached by email (oie@bates.edu) to schedule virtual appointments.

Please refer to our website for up to date OIE Virtual Programming.

Accessible Education Resources for Remote Learning

Academic Accommodations

If you already receive accommodations through the Office of Accessible Education and Student Support, your accommodations will remain in effect with the transition to remote learning. Staff members in the Office of Accessible Education will be reaching out to students who have accommodations prior to classes resuming on March 23. Staff will also be available to work with instructors to ensure accommodations are met.

Students who are not currently registered with Accessible Education and Student Support can still request accommodations. The process to request an accommodation will remain the same, although staff will meet with students virtually or over the phone.



Available to all Bates community members, this tool converts documents to an accessible format. This will allow students who are using technology such as text-to-speech or screen readers, or who may need to manipulate text size or contrast, to access documents. The process is quick and user-friendly.

Read & Write

Read & Write is a literacy software that is available to download by any Bates student. Read & Write offers text-to-speech capabilities for eBooks, websites, emails and documents. Contact our office at accessibility@bates.edu, so we can activate your account.

Accessibility and Lyceum

Accessibility and Lyceum provides an overview of built-in accessibility features in Moodle (Lyceum).


Staff are here to support you. If you have concerns regarding access or accommodations at any point, please email accessibility@bates.edu. Accessible Education staff will be available to meet with students remotely through Zoom and/or work over email and phone.

Title IX and Civil Rights Resources

The Title IX and Civil Rights Compliance Office remains available to support students.

  • Gwen Lexow (glexow@bates.edu) and Erin Foster Zsiga (efoster@bates.edu) are available to take reports remotely.
  • Confidential support is also available remotely from the following sources:

Multifaith Chaplaincy

In this time of uncertainty and transition, we send a warm invitation to confidentially process all things you are sifting through with a Multifaith Chaplain. Both Brittany Longsdorf and Raymond Clothier are available for one-on-one meetings via Zoom or phone call. We are here to virtually share a cup of tea, light a candle, and be compassionate companions during this time. Email multifaithchaplaincy@bates.edu to reach out and find a time to get together with a chaplain.

We also have a creative slew of virtual programming coming your way, so be on the lookout for emails from us throughout the winter semester.

Counseling and Psychological Services (CAPS)

The Counseling and Psychological Services (CAPS) website includes resources and helpful information for Bates students during the COVID-19 pandemic, including:

  • Tips on managing concerns and emotions 
  • Recommended online resources
  • A video on disarming racism during the pandemic 
  • Resources in case of a mental health emergency
  • Instructions for how students can find mental health care providers in their local community 

CAPS is actively planning for the fall semester so that we can safely provide a full array of counseling and psychiatric services to students.  While our office is closed for the summer, please check this webpage for CAPS updates, which will be finalized by August of 2020. 

Student Support Advising

As Bates moves to remote learning to complete the term, please know that Student Support Advisors (SSAs) continue to be available for personal support and supplemental academic advising. You can schedule a virtual Zoom meeting with your Student Support Advisor, through BatesReach or by email.

To identify who your Student Support Advisor is, log into BatesReach and click on My Success Network. Your SSA’s contact information and schedule will be listed. Once you schedule a Zoom meeting, you will be sent an individualized link for your meeting.

International Student Support and Advising

James Reese (jreese@bates.edu) will continue to offer International student support and advising meetings by Zoom or phone. Please email James Reese to schedule a call or Zoom meeting.

SEVIS and Immigration advising will be addressed by Shelley Palmer and Darren Gallant via email or Zoom meeting. This continues to include application support for OPT, CPT planning, and I-20 travel signatures. Please email Shelley Palmer (spalmer@bates.edu) to schedule a call or Zoom meeting.

Off-Campus Study Advising

David Das and Darren Gallant in the Center for Global Education will still offer off campus study advising via email, phone, and Zoom meetings. Appointments can be made via BatesReach or email. Pre-departure Information for Fall Study Abroad will be delivered by recorded video in the coming months.

Purposeful Work

Can I make a virtual appointment with a Purposeful Work counselor?

Yes. If you can make a virtual appointment on Handshake, please do so directly. If you cannot, please email purposefulwork@bates.edu with your needs and availability (Monday through Friday, 9 a.m. to 4 p.m.). Please include your best phone number in your request and note your preference for virtual contact: phone, Zoom, Google Hangout, or other. You will receive email confirmation of your scheduled appointment. A staff member will follow up with you should we need additional information to coordinate your appointment.

Can I have my resume and cover letter reviewed without an appointment?

Yes. Email resumes, cover letters, personal statements, or other written materials for review to purposefulwork@bates.edu. There will be two PW staff members on call every weekday from 1 p.m. to 3 p.m. to review these documents and answer questions via email. Send an email to purposefulwork@bates.edu by 3 p.m., and we will respond by 4 p.m. that same day.

What about my job shadow, internship, job search or graduate school  application?

Internships/Job Search: Purposeful Work staff are communicating with internship site supervisors and employers to move all interviews online and to modify employer deadlines. Updated deadlines will be posted to Handshake. No decisions have been made yet regarding internships that are hosted in regions that are significantly affected by COVID-19. Those decisions will be made as information becomes available and will be communicated to students via Handshake and email.

Job Shadows: Students and hosts have been asked to perform job shadows virtually, and students should set up a one-hour appointment with their host.

Graduate, Medical, and Professional Schools: Students applying to graduate school can expect continued one-on-one virtual advising and feedback on resumes, personal statements, and applications. All Med Studies interviews will be conducted virtually.

How will our office provide programs and services?

Our office will deliver services and programs virtually.  Stay on the lookout for emails and advertisements for Purposeful Work programs.

For additional information about Purposeful Work, please visit this site.

Wellness Activities

During this pandemic, the health and wellbeing of our students remains a top priority. Health Education and the Peer Health Educators will offer virtual health and wellness programming for students as a way to remain connected to yourself, those around you, and the Bates community. Program topics may include but are not limited to:

  • Practicing positive mental health
  • Stress management activities
  • Social connection
  • Nutrition and physical wellbeing

For specific health and wellness programming requests, please email healthed@bates.edu.

Campus Life – Clubs, Organizations, and Programs

Engaging with Campus Life Remotely

A staff member from Campus Life will be hosting drop in hours via Zoom Monday through Friday from 2 p.m. to 4 p.m.; please sign up for a time slot here. If you think you need more than 15 minutes, please reserve more than one time slot.

In addition, we remain open from 9 a.m. to 6 p.m. Any email (campuslife@bates.edu) we receive during this time will be addressed quickly.

We are also available via Google Hangouts – just search for us from the Hangouts area (lower left corner) of your Bates Gmail. If you can’t find the Hangouts area, go into your Gmail settings, then select the Chat tab, and turn it on. Alternatively, you can download the Google Hangouts app from the App Store or Google Play and log-in with your Bates credentials.

Finally, we understand that not everybody can always accommodate a time to meet between 9 a.m. to 6 p.m.. If you find yourself in this situation, please be in touch and we will be happy to find a time to connect.

In the coming weeks, we will be planning virtual programming for students to stay connected. Stay tuned for future emails and announcements about these programs!

What might you want to talk about?
  • Big picture planning for you club/organization for the fall
  • Event planning for the fall
  • Ideas or questions about how to engage remotely with the Bates community
Who to be in touch with

If you work with a specific Campus Life staff member or supervisor, please feel empowered to continue reaching out to them directly via email. For any general inquiries, or if you are not sure who the applicable staff member is, please email campuslife@bates.edu.


How to Stay Connected to Coaches

The Department of Athletics encourages student-athletes to continue to interact with your coaches and teammates during this time of remote learning.  Please stay in touch with them in the ways that you would normally outside of competition. If you have any questions or concerns, first reach out to your coach, and if you need further assistance, please email Celine Cunningham (ccunning@bates.edu), Senior Associate Athletic Director.

Sports Medicine and Assistance for Student-Athletes

The Sports Medicine staff remains committed to providing advice and direction in this time of remote access.  You can contact the entire sports medicine staff at sportsmedicine@bates.edu with any questions or concerns.

Sports Medicine Care

If you have been receiving regular care in Sports Medicine, a staff member will reach out to you in the coming weeks. The staff member will check in on your needs and work with you to create a transition of care plan that meets your needs within your local area, a continuation of rehabilitation plan, or the generation of a new plan.

Physical Therapy Services with Select PT

If you have been seeing Sean Shields or one of the Physical Therapists at Select PT, you will receive a call or email in the coming weeks. He will check in on your needs and create a plan to meet those needs through transition of care to your local area or continuation of a home exercise plan.

Physician Follow Up

If you were seeing Dr. Dunlap in the Sports Medicine Clinic and require follow up, testing, or referral; the sports medicine staff will reach out to you in the coming weeks with instructions on next steps or transfer of care to a physician in your area.

Nutrition/Dietitian Services

If you were seeing Jenny Martinez Nocito for nutritional counseling, she will reach out to you in the coming weeks with recommendations and/or goals while sessions have been cancelled.

Winter 2020 Semester Grading Policy

Temporary Modification of Grading Mode: Winter 2020 Semester

As a result of the COVID-19 pandemic, the pass/fail option articulated in the course catalogue will be modified for students enrolled in the Winter 2020 semester. Any course taken in the Winter 2020 semester may be taken pass/fail at the discretion of the student.

The following conditions apply:

  1. Students may designate pass/fail grading for any Winter 2020 semester course, including either a one-semester winter thesis or the winter semester of a two-semester thesis, until May 5, 2020 at 5 p.m. EDT. If a Fall 2019 semester thesis grade was deferred for an ongoing two-semester thesis, the fall semester grade assigned at the end of Winter 2020 semester would not convert to pass/fail, even if a student elects to take the winter semester thesis pass/fail.
  2. Faculty members submit a regular letter grade (A, B, C, D, F) to the registrar. A
    grade of D-minus or above is considered a passing grade. Unless the student
    chooses to inform the instructor, only the student, the student’s advisor, and the
    registrar know the grading mode for the course.
  3. For courses taken in the Winter 2020 semester, any pass/fail restrictions on
    major, minor, general education, or BS requirements are waived. Courses taken
    pass/fail are not computed in the student’s grade point average. A pass is
    equivalent to two quality points.
How to Select Pass/Fail Grading in Garnet Gateway

Students may now select pass/fail grading for some, all, or none of their Winter 2020 semester courses. Courses selected as pass/fail grading for Winter 2020 do not count against the maximum of 2 pass/fail courses.

To review course selections and make changes, see the “Pass/Fail: change grading” page under the “Current” menu of Garnet Gateway. Students may make as many changes as they like through May 5, 2020. Please email registrar@bates.edu with any questions. Faculty academic advisors and Student Support Advisors (SSAs) are good sources of advice regarding selecting pass/fail grading for courses.

DegreeAudit is being reprogrammed to accommodate this policy change and will reflect the outcome of any changes made within the next couple of days.

Short Term

As we all know, Short Term is a special experience on campus, one that lends itself to unique curricular offerings, a plethora of co-curricular programs, and generally a more relaxed atmosphere to further build relationships with your peers. Given the current conditions, and as President Spencer noted in her communication to the community on March 13, we will not reconvene the college for an on-campus Short Term in May. However, we will work individually, through remote learning, with the small number of students needing to complete Short Term this spring to complete degree requirements. Other students will have the opportunity to complete their required Short Terms in future years.

Students Needing Short Term 2020 to Fulfill Other Degree Requirements (i.e. major, minor, GEC, S/L/Q)

There remain a small number of students, including some seniors, who need Short Term 2020 to fulfill other degree requirements (i.e. major, minor, GEC, S/L/Q). The Dean of the Faculty’s Office will be emailing each of you this week to schedule a time to discuss your options, which may involve enrolling in one of a limited number of remote learning courses in Short Term or petitioning to request a waiver of the requirement.

Juniors and Seniors Needing Short Term 2020 to Fulfill the Two Short Term Requirement

For those juniors who were planning to take their first Short Term in 2020 and seniors planning to take their second Short Term in 2020 for the sole purpose of fulfilling the requirement that they complete two Short Terms for graduation, the Academic Standing Committee has waived this degree requirement due to unprecedented circumstances. This means that you will not be required to take two Short Terms to graduate. However, the college will offer a limited number of remote learning courses during Short Term. Unfortunately, we will not be able to identify the courses to be offered until we know how many students elect to pursue this option. It is important for each student to which this situation applies to complete this form by Wednesday, April 1 at 5 p.m. EDT indicating whether you wish to take advantage of the waiver of the second short term requirement or whether you wish to register for a remote Short Term. If you have questions about this issue, please contact Carl Steidel, Senior Associate Dean of Students, at csteidel@bates.edu

Unfulfilled Physical Education (PE) Credits

PE credit requirements will be waived for seniors who have not fulfilled the requirement.

Student Summer Research

The Office of the Dean of the Faculty is working with the assumption that the summer research season will proceed as planned, starting June 1, barring any further delays due to the evolving COVID-19 situation. Summer student researchers may not conduct research on campus before June 1, 2020.  Please be in direct contact with Kerry O’Brien (kobrien@bates.edu), Assistant Dean of the Faculty, with any questions regarding student summer research.


April 6, 2020

Dear Seniors,

I write today with important information about plans for this year’s Commencement. Given where we stand with the global pandemic, it is clear that it neither be safe nor prudent for us to host an in-person commencement in May, involving, as it would, bringing to campus upwards of 3000 people to celebrate together. I am heartbroken to convey this news, adding to the disappointments you have experienced this semester, as events beyond imagination have conspired to deprive you of the traditions students look forward to as the culmination of their four years at Bates.

I know that it is particularly upsetting for you and your families that we will not be able to gather on the Historic Quad on May 31 to celebrate your many accomplishments in the company of your friends, families, and professors. The Faculty and Trustees will, however, vote your degrees as usual in May, and all those who qualify will graduate on the intended date of May 31 in order to make sure that you are poised to move on with your lives once circumstances begin to return to normal.

We plan to mark your graduation this year with a virtual ceremony on May 31, and to create an experience that captures, albeit in a different form, the elements that are most meaningful to you. Additionally, we will host an in-person celebration of the Class of 2020 on campus once it is safe to do so—likely not before the end of the 2020–21 academic year, when the pandemic will hopefully be well behind us. The Office of Campus Life will work with the Senior Class Co-Presidents to determine the best way to solicit ideas and input from all members of the class. So, for this year, please continue to hold May 31 on your calendar, and keep your eyes out for a communication later this week.

Meanwhile, I hope that your classes are going well and that you and your families are staying safe and healthy in these disconcerting circumstances. Although the campus is strangely still and quiet, the trees on the Quad are beginning to bud and the days are getting longer, bringing hope and optimism amidst the worry and uncertainty that are too present these days for so many.

Please know that I think about you seniors every day, as I realize that this is not at all how you expected to end your four years at Bates. At the same time, I also know that you are talented and strong, and you will emerge from this experience to lead lives of purpose and generosity.

I look forward to being with you virtually on May 31, and to welcoming the great Class of 2020 back to campus in person next year.



Room and Board Refunds

You can find information about room and board refunds here. Additional detail and frequently asked questions are also available on the Student Financial Services site.

Reporting a Diagnosed or Presumptive Case of COVID-19

If you are feeling ill and you believe you are showing symptoms that may be associated with COVID-19, you should contact your primary care provider.  If you are tested for COVID-19, receive a positive test result, and have been on campus within the last 14 days, please contact Abby Alfred, Manager of Outreach and Support Services, (aalfred@bates.edu). For students who have returned home, you only need to report a positive COVID-19 diagnosis to Bates up until March 30, 2020, as this is 14 days from the final day that you were permitted to be in residence at the college.