I forgot my Garnet Gateway PIN. How do I reset it?

If you forgot your Garnet Gateway PIN, you have two options for resetting your PIN.​

Option 1:

  • Access the Garnet Gateway login web page.
    • http://www.bates.edu/garnet-gateway/

  • In the login box, enter your 9 digit Garnet Gateway User ID.
  • Click on the Forgot PIN button.
  • Answer your Security Question, and click on the Submit Answer button.
  • If you have answered your security question correctly, you will be prompted to reset your PIN.

Option 2:

  • If you do not know the answer to your Security Question, you must contact the Bates College IT Service Desk at (207) 786-8222. A member of the IT Service Desk team will need to speak with the account owner to verify identity information.
  • Once you have successfully reset your PIN and logged into the Garnet Gateway, please update your Security Question.
    • Click on the Account & Access header.
    • Under the Security section, click on Garnet Gateway.
    • Click on the Change Security Question button.
    • Enter your Garnet Gateway PIN, select a Question from the drop down list, and provide your Answer.

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