I forgot my Garnet Gateway User ID. How do I retrieve it?

If you forgot your Garnet Gateway User ID, you may have it sent to the email address we have on record for your account.

  • Access the Garnet Gateway login webpage.
    • https://www.bates.edu/garnet-gateway/

  • In the login box, click on Forgot User ID button.
  • Enter the email address we have on record for you.
  • Answer the question to verify that you are a human and not a bot.
  • Click on the Submit button.
  • You will receive an email message from Bates Help Desk <helpdesk@bates.edu> with your Garnet Gateway User ID.

If the Forgot User ID option does not work for you, you must contact the Bates College IT Service Desk at (207) 786-8222. A member of the IT Service Desk team will need to speak with the account owner to verify identity information.



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