IT Help Desk Archives


May 23, 2017 3:38 pm

Why do we need this level of security? What are we trying to protect?

The College takes the security of our network and systems seriously. Your personal files, email, and other documents are important…


May 23, 2017 3:37 pm

What happens to my College-owned laptop when I change my password while off-campus?

If you change your password while you are off campus your laptop will not be immediately updated with the new…


May 23, 2017 3:36 pm

Is Password Manager only available on-campus, or can it be accessed from any Internet connection?

Password Manager is accessible from any Internet connected computer with a web browser. Feedback? Did this FAQ solve your issue?*YesNoFeedback:Name…


May 23, 2017 3:35 pm

What happens if I forget to change my password before it expires? 

Thirty (30) days prior to the expiration of your password you will begin to receive automated e-mail notifications stating when…


May 23, 2017 3:34 pm

How long is the Password Change Token valid?

A Password Change Token is valid for 24 hours from the time of generation. A Password Change Token is immediately…


May 23, 2017 3:33 pm

How do I use my Password Change Token to access Password Manager in order to change my password?

You will need to access the Password Manager website. From on-campus you can utilize a Kiosk computer located in Ladd…


May 23, 2017 3:32 pm

What happens if I forget my password or it gets compromised? 

If you feel that your password may have become compromised you should immediately use Password Manager to change your password….


May 23, 2017 3:31 pm

What can I do to help me remember my new password?

There are a number of things you can do: Write it Down It should be the only thing on the…


May 23, 2017 3:30 pm

How can I choose a strong password?

The password strength rules in Password Manager can help you choose a strong password but keep in mind that these…


May 23, 2017 3:29 pm

Can I use a previous password in Password Manager?

The use of previous passwords is not allowed, this is enforced by the Password Manager when you chose a new…