IT Help Desk Archives


September 6, 2017 3:24 pm

How do I access or view a list of Bates G Suite Groups?

To Access a Bates G Suite Groups: On your computer, open your Bates Gmail account from within a web browser and login On the top right, click on the G Suite Application…


September 6, 2017 2:16 pm

How do I disconnect my iOS Device (iPhone/Tablet) from Bates Secure so I can update my WiFi password?

If you have recently changed your Bates Network Password, you may need to force your iOS Device to reconnect to…


September 6, 2017 2:03 pm

How do I connect to a Network Server from on-campus to access network/departmental files? 

Connecting to a Network File Server from On-Campus* Microsoft Windows Vista/7/8: Connecting to a File Server Click the Start button In the Search field type: \\belfast, \\china, \\denmark,…


September 6, 2017 12:23 pm

What is a G Suite Group and how do I have one created?

A G Suite Groups is a communication tool that makes it easy for groups of people to communicate and collaborate…


September 5, 2017 4:17 pm

What is the process for having a Network Port activated in my Residence Hall?

Network Ports are typically not automatically activated in a Residence Hall Rooms/Suites. If you would like to have a network…


September 5, 2017 3:48 pm

My Bates Password is about to expire, what should I do?

Your Bates Password will expire every 365 days, and you will be forced to change it. You may also change your…


September 5, 2017 2:09 pm

How do I setup Bates Gmail on my iPhone/iPad?

Configuring your iOS Device to Connect to Bates Gmail: Tap on Settings From the Settings window, scroll down and tap…


September 1, 2017 4:51 pm

G Suite – Using Stars in Bates Gmail (IT Training Tip)

Are you a visual person and need a way to mark email messages with a visual cue? Maybe you want…


September 1, 2017 10:55 am

Where are the public computer labs located on-campus?

The following is a list of public computer labs that are available on-campus. Please check the availability of the computer…