Telephone – Call Forwarding (On-Campus Telephones) (IT Training Tip)

When setting up call forwarding for your telephone, you have several options as to the type of call forwarding you can set upThe most common configuration is to have Call Forward (Busy) and Call Forward (No Answer) active and setup to go to voicemail. When you are away from campus and won’t be around to answer your telephone, you can set up Call Forwarding (All Calls) to have all of your phone calls automatically forwarded to voicemail.

Notes:

  1. The telephone extension to forward your calls to voicemail is: 6789.
  2. You must perform these options directly from your physical telephone.
  3. You cannot perform these options from off-campus.
  4. When using the Call Forwarding (All Calls) option, you may want to place a sticky-note on your telephone with a reminder message to cancel Call Forwarding (All Calls) when you arrive back to campus.

Call Forwarding (All Calls) –
To forward all of your incoming calls to another on-campus extension, off-campus telephone number, or to voicemail. Your calls will forward on the first ring. When this feature is active, you have no option to answer incoming calls.

To Activate:

  • Lift  the telephone handset
  • Listen for the dial tone
  • Dial *2
  • Dial the destination extension number right over the beeps
  • Hang up your telephone handset

To Cancel:

  • Lift  the telephone handset
  • Listen for the dial tone
  • Dial #2
  • Hang up your telephone handset

Call Forwarding (Busy) –
To forward your incoming calls when your telephone extension is busy to another on-campus extension, off-campus telephone number, or to voicemail.

To Activate:

  • Lift  the telephone handset
  • Listen for the dial tone
  • Dial *3
  • Dial the destination extension number right over the beeps
  • Hang up your telephone handset

To Cancel:

  • Lift  the telephone handset
  • Listen for the dial tone
  • Dial #3
  • Hang up your telephone handset

Call Forwarding (No Answer) – 
To forward your incoming calls if unanswered after the fourth ring, to another on-campus extension, off-campus telephone number, or to voicemail.

To Activate:

  • Lift  the telephone handset
  • Listen for the dial tone
  • Dial *4
  • Dial the destination extension number right over the beeps
  • Hang up your telephone handset

To Cancel:

  • Lift  the telephone handset
  • Listen for the dial tone
  • Dial #4
  • Hang up your telephone handset

Bonus: (Automatic Callback) To have a busy extension automatically call you back (on-campus calls/extensions only) when that extension becomes available. Once activated, your telephone will ring with three short rings. Lift your telephone handset and wait for the other party to answer. Callbacks remain active for 30 minutes only! 

To Activate:

  • After calling and receiving a busy signal
  • Press the Flash button
  • Dial *5 right over the beeps
  • Hang up your telephone handset

To Cancel:

  • Lift  the telephone handset
  • Listen for the dial tone
  • Dial #5
  • Hang up your telephone handset

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