IT Help Desk Archives

Friday

July 10, 2020 9:54 am

Is there a standard computer configuration that is recommended for students?

We do not have standard recommendations for computers for students. No academic program at Bates College requires students to have…

Monday

June 8, 2020 2:21 pm

What software is available to Faculty, Staff, and Students for Free or at an Educational Discount?

Bates provides access to well over a hundred different software applications in support of teaching, learning, research, and the administration of the…

Monday

May 4, 2020 12:50 pm

How do I update the Zoom Desktop Client (MacOS)?

Updating the Zoom Desktop Client on a Mac Option 1: Open the Application Folder or launch Mission Control Locate the Zoom/Zoom.us application Double click on the Zoom application to launch…

Monday

May 4, 2020 12:42 pm

How do I update the Zoom Desktop Client (Microsoft Windows 10)?

Updating the Zoom Desktop Client (Microsoft Windows 10) Connect to the Bates VPN If you do not have access to…

Friday

April 24, 2020 2:27 pm

How do I enable Two-Step Verification for my Bates DocuSign Account?

Activating Two-Factor Authentication for your Bates DocuSign Account: Login to your Bates DocuSign Account Click on your Profile icon, located on…

Tuesday

April 21, 2020 10:35 am

My Zoom Web Conference button (Make it a Zoom Meeting) sometimes disappears from my G Suite Calendar.

If you have installed the Google Chrome Zoom Scheduler Extension to schedule Zoom Web Conferences from within your G Suite…

Friday

April 3, 2020 4:19 pm

How do I disable the ability to record Zoom Web Conferences (Local and Cloud)?

Disabling Local and Cloud Recording – Using a web browser, login to bates.zoom.us In the left column under Personal, click on the Settings link To the right of the Personal column, several new links/headings will appear…

Thursday

April 2, 2020 3:15 pm

How does a Meeting Host change their Zoom Web Conferencing Screen Sharing preferences to allow Participants to share their screen without requiring Host action?

Changing the Share Screen Default Setting – Using a web browser, login to bates.zoom.us In the left column under Personal, click on the Settings link To the right of the Personal column, several new links will…

Monday

March 23, 2020 2:29 pm

What rooms are capable of Web and Video conferencing with Zoom?

This FAQ has been developed for use by the Bates College Community To view and/or schedule a Zoom capable room:…

Monday

March 23, 2020 2:15 pm

What is Zoom and how do I create an account?

Zoom is a video conferencing and webinar tool that is available to members of the Bates College Community to provide…