IT Help Desk Archives

Tuesday

September 29, 2020 1:41 pm

I changed my Bates Network Password and I can no longer print from my Windows computer.

If you have changed your Bates Network Password, and can no longer print from your Windows Computer, you will need…

Tuesday

September 29, 2020 12:19 pm

Are there any special requirements for changing a password on a Mac?

Yes! Once you have updated your Bates Network Password, the KeyChain on your Mac must also be updated and synchronized…

Tuesday

September 29, 2020 12:00 pm

As a Faculty or Staff member working remotely, is there anything special I need to do in order to change my password on my computer successfully?

Yes! When changing your Bates Network Password, your computer login password will also need to be updated. Login to your…

Tuesday

September 29, 2020 11:36 am

I changed my password. When I login with my new one, will I need to use Duo Two-Factor Authentication?

You will need to authenticate with Duo Two-Factor Authentication to login after you have changed your password.  You may be…

Monday

September 7, 2020 11:45 am

How do I add members to a course list?

Your list’s membership is controlled by your Lyceum course.  Whoever’s enrolled in your Lyceum course will be added as a…

Monday

September 7, 2020 11:45 am

Can I send a message from an account other than my Bates account to a course list?

No, messages sent to a course list must be sent from your Bates email address. Feedback? Did this FAQ solve…

Monday

September 7, 2020 11:45 am

Who may send a message to a course list?

Only members of the course list can communicate with the list, and membership is controlled by that course’s enrollment in…

Monday

September 7, 2020 11:44 am

Who will receive my message when I reply to a message from a course list?
 

When replying to a message from a course list, everyone on the list will receive the reply. Feedback? Did this…

Monday

September 7, 2020 11:44 am

How do I get my password for a course list?

If a password is required to access your course list, please use your Bates username and password.   Feedback? Did…

Monday

September 7, 2020 11:43 am

How do I know the name of a course list?

A block is available in Lyceum that generates and allows you to copy your course email address and to paste…