IT Help Desk Archives


May 1, 2018 4:28 pm

I am a graduating senior (Class of 2018), what do I need to know about my access to my Bates G Suite account, Files and Documents located on Bates Servers and my Bates Username and Password?

Your Bates Username and Password will Expire on Friday, June 1, 2018, and access to your Bates G Suite Account will be deleted one…


April 26, 2018 12:22 pm

G Suite – Applying Question Logic to Forms (IT Training Tip)

In G Suite Forms there is a pretty powerful and simple to use feature that allows you to create branched forms or form…


April 26, 2018 10:31 am

Certificate Authentication Error Message (Mac)

If you are receiving an Authenticate to Network "Bates Secure" error message when connecting your Mac to Bates WiFi, you…


April 20, 2018 12:07 pm

Telephone – Access Voicemail From the Web (IT Training Tip)

To access Bates VoiceMail Manager, with your web browser of choice, just browse to and log in with your mailbox number (telephone extension) and security…


April 12, 2018 2:09 pm

Microsoft® Office – Using Page Breaks in Word (IT Training Tip)

Many individuals just press the Enter/Return key to add blank lines to get the text to the top of a…


April 5, 2018 2:56 pm

CAB – Stop That Phish (IT Training Tip)

This month’s Cyber Aware Bobcat (CAB) Tip is about a topic we just can’t stress enough – Phishing. This tip was originally published by the SANS Institute,…


March 30, 2018 11:43 am

G Suite – Transferring Calendar Events (IT Training Tip)

In G Suite Calendar, you may be responsible for the creation, coordination, and management of a calendar Event, that you may not be a participant or…


March 26, 2018 11:54 am

G Suite – Drive Activity Notifications (IT Training Tip)

When a G Suite Doc or G Suite Drive Folder is shared with you or with multiple individuals, it’s sometimes difficult to know when a…


March 15, 2018 12:25 pm

How do I setup an automatic call back when the on-campus extension I am dialing is busy?

Automatic Callback – To have a busy extension automatically call you back (on-campus calls/extensions only) when that extension becomes available….


March 15, 2018 12:25 pm

How do I setup call forwarding on my on-campus telephone to forward my calls to another on-campus extension, off-campus number, or to voicemail after four rings and there is no answer?

Call Forwarding (No Answer) –  To forward your incoming calls if unanswered after the fourth ring, to another on-campus extension, off-campus telephone number,…