IT Help Desk Archives


July 26, 2018 12:08 pm

Is there a recommended web browser for accessing and using Banner 9?

Google Chrome is the recommended web browser for the best experience with Banner 9, but any modern web browser will…


July 26, 2018 12:07 pm

Am I still required to use Microsoft Internet Explorer with Banner 9?

No, you can access and use Banner 9 with any modern web browser. Feedback? Did this FAQ solve your issue?*YesNoFeedback:Name…


July 25, 2018 2:55 pm

Why am I automatically getting signed out of Banner 9 without reaching the 2 hour inactivity timeout period?

With Banner 9 you have the ability to have multiple instances of Banner 9 open through the use of additional…


July 25, 2018 2:22 pm

What is the timeout period in Banner 9?

After 2 hours of inactivity in your Banner 9 session, you will automatically be signed out. Feedback? Did this FAQ…


July 25, 2018 2:15 pm

I am unable to access the FYIBDST page in Banner 9

The FYIBDST form was a Bates customized form in Banner 8 and is no longer available in Banner 9. In Banner…


July 25, 2018 1:53 pm


May 24, 2018 12:25 pm

Microsoft Office – Using the Status Bar (IT Training Tip)

When utilizing a Microsoft® Office Application (Microsoft® Word, Microsoft® Excel, and Microsoft® PowerPoint), you may have overlooked a very useful tool that can quickly…


May 18, 2018 2:41 pm

G Suite – Managing Tabs in Google Chrome (IT Training Tip)

This week’s IT Training Tip focuses on web browser tabs (multiple windows open in the same browser instance) in Google Chrome. By performing…


May 11, 2018 12:30 pm

CAB – Compromised Your Password? Change it Immediately! (IT Training Tip)

This month’s Cyber Aware Bobcat (CAB) tip is about changing your password in the event of a compromise. This weeks tip will focus…


May 9, 2018 2:44 pm

How do I connect to the Verona computer to access Bates Document Management (BDM)?

Launch the Remote Desktop Connection application Click on the Start menu Click on All Programs Click on the Accessories group…