IT Help Desk Archives


July 21, 2017 12:41 pm

Bates Web – Navigate to Common Pages on the Bates Website Quickly and Efficiently (IT Training Tip)

Do you have trouble with remembering the web address of some commonly accessed web pages on the Bates website, such as…


July 21, 2017 12:41 pm

G Suite – Importance Markers in Bates Gmail (IT Training Tip)

When logged into your Bates Gmail account, have you ever wondered what those little markers () to the left of each…


July 21, 2017 12:40 pm

IT Help Desk – An Easy Way to Find your Bates ATag Number (IT Training Tip)

When contacting the Bates College IT Help Desk, A Technology Support Specialist will often ask you for your “Bates ATag Number” to accurately identify your…


July 21, 2017 12:39 pm

G Suite – New Features with Forms (IT Training Tip)

If you use G Suite Forms to collect data, Google has recently added some new functionality that you may find helpful. There…


July 21, 2017 12:37 pm

Microsoft Office – Insert Sample/Filler Text (IT Training Tip)

When working with a document in Microsoft Word, there may be times when you need some filler text to use as…


July 17, 2017 11:37 am

How do I connect to Etna from a Microsoft Windows Computer?

Etna provides individuals with network file storage. The focal use of Etna is for scholarship and classes.  Windows 7: Click…


June 9, 2017 12:47 pm

How do I share my Bates G Suite Calendar with other individuals?

Sharing your Bates G Suite Calendar with another Individual: Access Bates G Suite Calendar: On your computer, login to your…


June 5, 2017 12:28 pm

How do I allow individuals to join a Bates G Suite Group who do not have a Bates email address?

To allow individuals without a Bates email address to subscribe to a Bates G Suite Group, the Join the group…


May 23, 2017 3:38 pm

Why do we need this level of security? What are we trying to protect?

The College takes the security of our network and systems seriously. Your personal files, email, and other documents are important…


May 23, 2017 3:37 pm

What happens to my College-owned laptop when I change my password while off-campus?

If you change your password while you are off campus your laptop will not be immediately updated with the new…