IT Help Desk Archives

Monday

April 1, 2019 3:32 pm

Do I need to use a mobile device with Duo Security?

No, if you would like you can be assigned a key fob to authenticate with Duo Security. Using a mobile…

Monday

April 1, 2019 3:25 pm

What type of information does Duo Security collect from its customers?

For more information on the information Duo Security collects, please view their Privacy Policy.  Feedback? Did this FAQ solve your…

Friday

March 1, 2019 3:08 pm

Microsoft Office – PowerPoint & Aspect Ratio (IT Training Tip)

Why are there black bars on the left and right side of my Microsoft® PowerPoint slides? Why are my Microsoft® PowerPoint slides…

Friday

February 8, 2019 11:35 am

G Suite – Groups & Replying (IT Training Tip)

G Suite Groups (aka email distribution lists) is a great communication tool when you need to correspond to a specific group…

Thursday

February 7, 2019 3:26 pm

Does Dell provide educational discounts or deals for Students, Faculty, and Staff?

Yes, Dell provides discounts and deals for Students, Faculty, and Staff at Dell University.  Feedback? Did this FAQ solve your…

Tuesday

February 5, 2019 1:29 pm

I am a graduating senior (Class of 2019), what do I need to know about my access to my Bates G Suite account, Files and Documents located on Bates Servers and my Bates Username and Password?

Your Bates Username and Password will Expire on Saturday, June 1, 2019, and access to your Bates G Suite Account will be deleted one…

Friday

February 1, 2019 3:17 pm

G Suite – New Gmail Features (IT Training Tip)

In January 2019, Google added several new features to Gmail for correcting mistakes when composing a message and added a new…

Thursday

January 31, 2019 9:27 am

My computer is broken, does the IT Help Desk provide repair services?

Yes, the IT Help Desk has partnered with Action Computer Services to provide a convenient and hassle-free fee-based repair service….

Friday

December 14, 2018 2:10 pm

CAB* – Don’t Trust Links (IT Training Tip) 

When browsing the Internet or reading your email messages, always be cautious before clicking on links. With some links, you may…

Friday

December 7, 2018 2:13 pm

Microsoft Office – Click and Type (IT Training Tip)

In Microsoft® Word 2016 (Windows/Mac), there is a little-known-about feature called Click and Type or sometimes also known as Click Anywhere. With the Click and Type feature, you…