IT Help Desk Archives


September 17, 2018 9:32 am

Microsoft® Office – Tell Me Feature (IT Training Tip)

In Microsoft® Office 2016 (Windows/Mac*) there is a help feature that provides an easy and quick way to get assistance from within any…


September 13, 2018 4:02 pm

How do I clear my web browser’s cache?

Google Chrome (Windows/Mac) Launch Google Chrome At the top-right of the Google Chrome browser window, click on the More button…


August 10, 2018 3:45 pm

I’ve changed my Bates Network Password, and I can no longer print from my Mac.

If you have changed your Bates Network Password, and can no longer print from your Mac Computer, you will need…


July 26, 2018 12:08 pm

Is there a recommended web browser for accessing and using Banner 9?

Google Chrome is the recommended web browser for the best experience with Banner 9, but any modern web browser will…


July 26, 2018 12:07 pm

Am I still required to use Microsoft Internet Explorer with Banner 9?

No, you can access and use Banner 9 with any modern web browser. Feedback? Did this FAQ solve your issue?*YesNoFeedback:Name…


July 25, 2018 2:55 pm

Why am I automatically getting signed out of Banner 9 without reaching the 2 hour inactivity timeout period?

With Banner 9 you have the ability to have multiple instances of Banner 9 open through the use of additional…


July 25, 2018 2:22 pm

What is the timeout period in Banner 9?

After 2 hours of inactivity in your Banner 9 session, you will automatically be signed out. Feedback? Did this FAQ…


July 25, 2018 2:15 pm

I am unable to access the FYIBDST page in Banner 9

The FYIBDST form was a Bates customized form in Banner 8 and is no longer available in Banner 9. In Banner…


July 25, 2018 1:53 pm


May 24, 2018 12:25 pm

Microsoft Office – Using the Status Bar (IT Training Tip)

When utilizing a Microsoft® Office Application (Microsoft® Word, Microsoft® Excel, and Microsoft® PowerPoint), you may have overlooked a very useful tool that can quickly…