IT Help Desk Archives


April 2, 2019 2:36 pm

If I get a new mobile phone or reset my current mobile phone, what will happen with the Duo Mobile App?

You will need to re-activate Duo Mobile on your mobile device. Please contact the Bates IT Help Desk for assistance…


April 2, 2019 2:36 pm

I forgot my mobile device or key fob and don’t have a secondary device setup with Duo Security, can I still login to Duo protected applications?

Yes. Contact the IT Help Desk during normal business hours for a temporary bypass code that will allow you to…


April 2, 2019 2:36 pm

If I am using Duo Security on my mobile device and it gets lost or stolen, what should I do?

If you have lost your Bates issued cell phone, please contact the Bates IT Help Desk immediately. If you added…


April 2, 2019 2:35 pm

Will Duo Security ever ask for my Bates password?

No. Duo Security will never ask for your Bates User ID and Password. If you receive such a request, do…


April 1, 2019 3:32 pm

Do I need to use a mobile device with Duo Security?

No, if you would like you can be assigned a key fob to authenticate with Duo Security. Using a mobile…


April 1, 2019 3:25 pm

What type of information does Duo Security collect from its customers?

For more information on the information Duo Security collects, please view their Privacy Policy.  Feedback? Did this FAQ solve your…


March 1, 2019 3:08 pm

Microsoft Office – PowerPoint & Aspect Ratio (IT Training Tip)

Why are there black bars on the left and right side of my Microsoft® PowerPoint slides? Why are my Microsoft® PowerPoint slides…


February 8, 2019 11:35 am

G Suite – Groups & Replying (IT Training Tip)

G Suite Groups (aka email distribution lists) is a great communication tool when you need to correspond to a specific group…


February 7, 2019 3:26 pm

Does Dell provide educational discounts or deals for Students, Faculty, and Staff?

Yes, Dell provides discounts and deals for Students, Faculty, and Staff at Dell University.  Feedback? Did this FAQ solve your…


February 5, 2019 1:29 pm

I am a graduating senior (Class of 2019), what do I need to know about my access to my Bates G Suite account, Files and Documents located on Bates Servers and my Bates Username and Password?

Your Bates Username and Password will Expire on Saturday, June 1, 2019, and access to your Bates G Suite Account will be deleted one…