IT Help Desk

Two-Factor Authentication (2FA), also known as Multi-Factor Authentication provides an extra layer of security designed to ensure that you’re the…

Authenticating with Duo Security only accepts a six digit number. Please make sure you are holding the key fob with…

The Duo Mobile App is capable of generating a Passcode without the need for a cellular or WiFi connection. Generating…

The Duo Mobile App is capable of receiving a Push notification, or you can have a Passcode generated from within…

Yes. When accessing any of your Bates accounts protected by Duo Security from any location, you will need to use…

You will need to re-activate Duo Mobile on your mobile device. Please contact the Bates IT Help Desk for assistance…

Yes. Contact the IT Help Desk during normal business hours for a temporary bypass code that will allow you to…

If you have lost your Bates issued cell phone, please contact the Bates IT Help Desk immediately. If you added…

No. Duo Security will never ask for your Bates User ID and Password. If you receive such a request, do…

No, if you would like you can be assigned a key fob to authenticate with Duo Security. Using a mobile…