Archives for "FAQ"
Thursday
May 16, 2019 12:35 pm
My Duo Security passcode is not working (Incorrect Passcode), what should I do?
If you are using a Duo Key Fob or generating a Passcode from within the Duo Mobile App (Passcode Generator)…
Wednesday
April 3, 2019 10:02 am
What is Two-Factor (2FA) or Multi-Factor Authentication?
Two-Factor Authentication (2FA), also known as Multi-Factor Authentication provides an extra layer of security designed to ensure that you’re the…
Tuesday
April 2, 2019 2:39 pm
I am trying to authenticate with Duo Security using a key fob, but Duo Security is not accepting the letters and numbers I am typing in, what should I do?
Authenticating with Duo Security only accepts a six digit number. Please make sure you are holding the key fob with…
Tuesday
April 2, 2019 2:37 pm
I am using my mobile device to authenticate with Duo Security, but I am in a location where I am not receiving a cellular signal or WiFi connection what should I do?
The Duo Mobile App is capable of generating a Passcode without the need for a cellular or WiFi connection. Generating…
Tuesday
April 2, 2019 2:37 pm
I am using my mobile device to authenticate with Duo Security, but I am not receiving a Push notification from the Duo Mobile App, what should I do.
The Duo Mobile App is capable of receiving a Push notification, or you can have a Passcode generated from within…
Tuesday
April 2, 2019 2:37 pm
If I am checking my Bates email from home or another location, will I need to use Duo Security to authenticate?
Yes. When accessing any of your Bates accounts protected by Duo Security from any location, you will need to use…
Tuesday
April 2, 2019 2:36 pm
If I get a new mobile phone or reset my current mobile phone, what will happen with the Duo Mobile App?
You will need to re-activate Duo Mobile on your mobile device. Please contact the Bates IT Help Desk for assistance…
Tuesday
April 2, 2019 2:36 pm
I forgot my mobile device or key fob and don’t have a secondary device setup with Duo Security, can I still login to Duo protected applications?
Yes. Contact the IT Help Desk during normal business hours for a temporary bypass code that will allow you to…
Tuesday
April 2, 2019 2:36 pm
If I am using Duo Security on my mobile device and it gets lost or stolen, what should I do?
If you have lost your Bates issued cell phone, please contact the Bates IT Help Desk immediately. If you added…
Tuesday
April 2, 2019 2:35 pm
Will Duo Security ever ask for my Bates password?
No. Duo Security will never ask for your Bates User ID and Password. If you receive such a request, do…