February 15, 2021 9:46 am

How do I resubscribe to ConnectEd, Bates’ Emergency Contact System?

If you have unsubscribed from ConnectEd, Bates’ Emergency Contact System, you may resubscribe at any time by: Sending an SMS/Text…


July 15, 2020 1:00 pm

How do I obtain a copy of Microsoft Office that I can install on my personal computer?

Bates provides access to many software titles in support of teaching, learning, research, and the administration of the college. While our…


June 8, 2020 2:21 pm

What software is available to Faculty, Staff, and Students for Free or at an Educational Discount?

Bates provides access to well over a hundred different software applications in support of teaching, learning, research, and the administration of the…


April 24, 2020 2:27 pm

How do I enable Two-Step Verification for my Bates DocuSign Account?

Activating Two-Factor Authentication for your Bates DocuSign Account: Login to your Bates DocuSign Account Click on your Profile icon, located on…


March 17, 2020 3:31 pm

Connecting to the Bates College Virtual Private Network (VPN) – Windows

Microsoft Windows 10 – Connecting: Click on the Start Menu From your Start Menu, scroll down to the "P" section…


March 17, 2020 3:27 pm

Connecting to the Bates College Virtual Private Network (VPN) – MacOS

MacOS – Connecting: Open the Application Folder or launch Mission Control Locate the Pulse Secure application Double click on the…


May 16, 2019 12:35 pm

My Duo Security passcode is not working (Incorrect Passcode), what should I do?

If you are using a Duo Key Fob or generating a Passcode from within the Duo Mobile App (Passcode Generator)…


April 3, 2019 10:02 am

What is Two-Factor (2FA) or Multi-Factor Authentication?

Two-Factor Authentication (2FA), also known as Multi-Factor Authentication provides an extra layer of security designed to ensure that you’re the…


April 2, 2019 2:39 pm

I am trying to authenticate with Duo Security using a key fob, but Duo Security is not accepting the letters and numbers I am typing in, what should I do?

Authenticating with Duo Security only accepts a six digit number. Please make sure you are holding the key fob with…


April 2, 2019 2:37 pm

I am using my mobile device to authenticate with Duo Security, but I am in a location where I am not receiving a cellular signal or WiFi connection what should I do?

The Duo Mobile App is capable of generating a Passcode without the need for a cellular or WiFi connection. Generating…