Frequently Asked Questions

Email & Collaboration
Answers to Bates Specific G Suite Questions (Gmail, Calendar, Groups, Drive), Course Lists…

Software
Experiencing a Problem with Bates Supported Software, Installing Printers, Accessing Departmental Storage, Banner, Garnet Gateway…

Network & Connectivity WiFi
How to connect your device to the Bates Network, including gaming devices and guest access. Access and Authentication, Password/PIN Resets…

iDevices
iPhones and iPads, iOS

Operational
Hardware/Office Moves, Change Requests, New to Bates, Leaving Bates, Graduating, Free Software

Phones & Conferencing
Setting up Voicemail, Setting Up Call Forwarding, Video and Audio Conferencing, Cell Phones, Visiting Other Countries/International.

Cyber
Security
Phishing, Cyber Aware Bobcat, …

Video & Audio
Classroom Technology, Zoom Conference Room, Classroom Capture, Where to do something?, Connections for Projection…

Hardware
The content for this section is currently being developed. We hope to have it available soon.