Frequently Asked Questions

Email & Collaboration

Answers to Bates Specific G Suite Questions (Gmail, Calendar, Groups, Drive), Course Lists…

Hardware

Having hardware problems with your Bates Computer?

Software

Experiencing a Problem with Bates Supported Software, Installing Printers, Accessing Departmental Storage, Banner, Garnet Gateway…

Network & Connectivity WiFi

How to connect your device to the Bates Network, including gaming devices and guest access. Access and Authentication, Password/PIN Resets…

iDevices

iPhones and iPads, iOS

Operational

Hardware/Office Moves, Change Requests, New to Bates, Leaving Bates, Graduating, Free Software

Phones & Conferencing

Setting up Voicemail, Setting Up Call Forwarding, Video and Audio Conferencing, Cell Phones, Visiting Other Countries/International.

Cyber
Security

Phishing, Cyber Aware Bobcat, …

Video & Audio

Classroom Technology, Zoom Conference Room, Classroom Capture, Where to do something?, Connections for Projection…