Frequently Asked Questions

Email & Collaboration

Answers to Bates Specific G Suite Questions (Gmail, Calendar, Groups, Drive), Course Lists…

Software

Experiencing a Problem with Bates Supported Software, Installing Printers, Accessing Departmental Storage, Banner, Garnet Gateway…

Network & Connectivity WiFi

How to connect your device to the Bates Network, including gaming devices and guest access. Access and Authentication, Password/PIN Resets…

iDevices

iPhones and iPads, iOS

Operational

Hardware/Office Moves, Change Requests, New to Bates, Leaving Bates, Graduating, Free Software

Phones & Conferencing

Setting up Voicemail, Setting Up Call Forwarding, Video and Audio Conferencing, Cell Phones, Visiting Other Countries/International.

Cyber
Security

Phishing, Cyber Aware Bobcat, …

Video & Audio

Classroom Technology, Zoom Conference Room, Classroom Capture, Where to do something?, Connections for Projection…

Hardware

The content for this section is currently being developed. We hope to have it available soon.