IT @ Bates: Just for You – Class of 2024 and all returning Bates Students
Welcome Class of 2024 and all returning Bates Students!
The Bates College IT Help Desk Team would like to take this opportunity to Welcome the Class of 2024 and to all returning Bates Students! We have prepared this web page to provide you with some valuable information to get you started with IT @ Bates. Please take an opportunity to visit the Bates College IT Help Desk website. This website contains all kinds of useful information about IT @ Bates. If you have any questions, please feel free to check out our FAQs, which answer many common questions the IT Help Desk receives.
Commonly Asked Questions
IT @ Bates: Just for You – Class of 2024 and all Bates Students!
Welcome to Campus! – Let’s Get Started
- Getting Connected to Bates Wireless (Bates Secure)
- Registering your WiFi Device on Bates Wireless (Bates Open)
- How do I request a Network Port Activation for my Dorm Room?
- How can I add my Bates Email Account to my iPhone/iPad? or
- Microsoft Office 365/2019 (Windows/Mac) for FREE!
- Where is the IT Help Desk?
IT Help Desk Resources:
Garnet Gateway/Network Credentials – Protect your Accounts!
Garnet Gateway:
- Getting Started: Usernames, User IDs, Passwords, and PINs!
- What you Need to Know about Passwords at Bates
- Forgot your Garnet Gateway PIN?
- Forgot your Garnet Gateway User ID?
- Changing your Security Question and Answer in the Garnet Gateway
Network Credentials (Username and Password):
- What you Need to Know about Passwords at Bates
- Forgot your Bates Email/Network Password?
- How to Change your Bates Email/Network Password
- When will my Bates Email/Network password expire?
- What are the strength rules for passwords?
- Can I use a previous password in Password Manager?
- How can I choose a strong password?
- What can I do to help me remember my new password?
- What happens if I forget my password or it gets compromised?
- How do I use my Password Change Token to access Password Manager in order to change my password?
- How long is the Password Change Token valid?
- What happens if I forget to change my password before it expires?
- Is Password Manager only available on-campus, or can it be accessed from any Internet connection?
- Why do we need this level of security? What are we trying to protect?
IT Help Desk Resources:
Printing @ Bates – PaperCat!
In 2020, Information and Library Services upgraded to a new student printing system powered by PaperCut. As part of the upgrade, all student printers have been replaced with new printers.
- How do I Install and Print to a PaperCat Printer (Mac)?
- How do I Install and Print to a PaperCat Printer (Windows)?
- How do I Print from my iOS Device (iPhone/iPad) to a PaperCat Printer?
- How do I Release my Documents for Printing?
- Where are the PaperCat Printers Located?
- Are Color Printers Available for Students?
- Is there a Cost for Student Printing?
- Is there a Limit on Student Printing?
- What do I do if I find a Printer that is Out of Paper, Toner, or Doesn’t Print, what should I do?
IT Help Desk Resources:
Virtual Desktop – Access Computer Lab Software Remotely
Through the use of the MyVPN Web Service (myvpn.bates.edu), individuals may remotely access Bates Computer Lab Software that otherwise may not readily be available.
Please Note: This is a shared resource, when you are done using this resource, please Sign Off. Connecting to a Virtual Desktop from Off-Campus
- Launch a web browser
- Go to https://myvpn.bates.edu
- Login with your Bates Username and Password
- Under the HTML5 Access Sessions, click on MyVDI Shared
- Your Microsoft Windows 10 Virtual Desktop will now load
Disconnecting from a Virtual Desktop
- Click on the Microsoft Windows 10 Start button
- Click on your Profile Icon and click on Sign out
- Click on the Door icon on the top right to Sign out
IT Help Desk Resources:
Zoom Meetings – Video Conference Software
Getting Started with Zoom:
- What is Zoom and how do I create an account?
- Downloading and Installing the Zoom Application prior to your first Zoom Meeting.
- How do I update the Zoom Desktop Client (MacOS)?
- How do I update the Zoom Desktop Client (Microsoft Windows 10)?
- Zoom Waiting Rooms and Passcodes (Security Update)
- Scheduling a Zoom Meeting (Web Browser)
IT Help Desk Resources:
G Suite Meet – Video Conference Software
Requesting Technology Assistance – IT Help Desk
If you need technology assistance, the following resources provide various options for finding and requesting assistance.