Check out how the IT Help Desk is doing! We publish our statistics on a daily basis, so you know what we are up to! Want to know on average how long it takes for us to respond to your contact with us or how many phone calls placed to the IT Help Desk are going to voicemail – it’s all in a convenient place for you to check out! You may also view past statistics in our statistics archive.
Monday, April 24, 2017 – Friday, April 28, 2017
|Classroom Tech Calls||8||3||–||–||–||11|
|Number of Tickets Closed||54||28||–||–||–||82|
|Number of Tickets Opened||37||19||–||–||–||56|
|Avg. First Response (minutes)||47||13||–||–||–||30|
Note: Statistics are reported on a daily basis for the previous day. Statistics collected for Friday will be reported on the following Monday.
Monday, April 17, 2017 – Friday, April 21, 2017
|Classroom Tech Calls||1||0||1||0||0||2|
|Number of Tickets Closed||23||33||24||26||18||124|
|Number of Tickets Opened||19||15||21||11||19||85|
|Avg. First Response (minutes)||108||51||106||28||37||66|