Statistics

Check out how the IT Help Desk is doing! We publish our statistics on a daily basis, so you know what we are up to! Want to know on average how long it takes for us to respond to your contact with us or how many phone calls placed to the IT Help Desk are going to voicemail – it’s all in a convenient place for you to check out! You may also view past statistics in our statistics archive.

Current Week

Monday, April 24, 2017 – Friday, April 28, 2017

04/24 04/25 04/26 04/27 04/28 Total
Voicemails Left 6 3 9
Classroom Tech Calls 8 3 11
Number of Tickets Closed 54 28 82
Number of Tickets Opened 37 19 56
Avg. First Response (minutes) 47 13 30

Note: Statistics are reported on a daily basis for the previous day. Statistics collected for Friday will be reported on the following Monday.


Previous  Week

Monday, April 17, 2017 – Friday, April 21, 2017

04/17 04/18 04/19 04/20 04/21 Total
Voicemails Left 2 7 10 1 2 22
Classroom Tech Calls 1 0 1 0 0 2
Number of Tickets Closed 23 33 24 26 18 124
Number of Tickets Opened 19 15 21 11 19 85
Avg. First Response (minutes) 108 51 106 28 37 66