Administrative and Business
Alumni portals and services that support university advancement and
Athletics administration, recruiting, procurement, and ticketing
Services outside the core administrative systems that support auxiliary
or ancillary campus systems, activities, and operations.
Electronic document-management services.
Services that support faculty administration, review, promotion, and
Administration and maintenance of enterprise systems (integrated or
stand-alone) that support financial management, human capital
management, and procurement.
Services for library systems that provide access to local and remote
information in support of teaching, learning, and research. Includes
acquisitions, catalog, circulation, serials, a public user interface,
interlibrary loan, discovery tools, etc.
Services that support clinical processes, including health-record
management, pharmaceutical data, medical appointment scheduling,
residency placements, and more.
Business intelligence platforms, data warehouse, dashboards, analytic
tools, transactional reporting, and operational data stores.
Services in support of systems used to secure funding, manage
funding, conduct research, and facilitate compliance.
Services to support admissions, enrollment, registration, orientation,
financial aid, student accounts and collections, advising, and career
Communication and Collaboration
Technology-enhanced communication, coordination, and collaboration
services that facilitate the creation, sharing, and exchange of
information and ideas within communities of interest. Includes social
Online conferencing services other than teleconferencing.
Services associated with e-mail, calendaring, contacts, broadcast mail,
enterprise-wide mailing list management, and messaging.
Services in support of campus alert systems.
All services associated with telephony, including voice services,
Services related to websites, including content management systems.
Loaner Laptops for Students+
Information and Library Services does not provides loaner computers for students. Students who have unique needs or accommodations should contact the Assistant Dean of Accessible Education and Student Support, Associate Dean for International Student Programs in the Dean of Students Office or Assistant Dean of Students for Student Transition & Support in the Office of Intercultural Education. The deans will work with the students to determine the appropriate accommodation and, if necessary, with Information and Library Services for the equipment and/or software.
Loaner Laptops for Faculty and Staff+
The Bates College Help Desk provides loaner computers for faculty and staff when their primary work computer is out of service. These loaners are given to faculty and staff by the technical support team at the help desk. There are no “reservations” for loaned laptops as they are given on as needed basis when a computer is out of service.
Computing Packages offered by ILS+
Information and Library Services provides a single computer for faculty or staff. The option of a desktop or laptop is available, and that option should be discussed between supervisor and employee. Likewise, the option of a Mac OS computer, or a Windows computer is also given, and the choice should involve a discussion of needs to accomplish assigned duties. ILS is available for consultation when making this decision. The packages can be viewed here.
Support for all types of end-point devices and associated operating and application software.
Provisioning of access to networks, ensuring security and appropriate
Copy, scan, fax, and printing services, including applications for
managing these services, such as print quota systems
Distribution of software and licenses via media, online methods, and
Maintenance of physical data centers, including co-location services,
planning, and strategy for data center management.
Includes hosting and administration of databases.
Services in support of the layer between the operating system and the
end-user application. This may also include the layer that connects
Monitoring services for IT services and underpinning technology.
Includes maintenance of infrastructure items required to offer network
connectivity; does not include support for end users to access the
Provisioning, hosting, and administration of servers, physical and virtual.
Back-end technology and services required to maintain core storage
capabilities, including server storage, database backups, etc.; does not
include customer-facing storage options.
IT Professional Services
Tools, services, and products that support the ERP, the mainframe,
mobile application development, and custom application development,
including tools built into ERP and mainframe systems, as well as
integration with third-party systems.
Guidance services on how to leverage technologies and select
technology solutions, including those in the cloud.
Business continuity consulting and planning and disaster recovery
planning, including disaster recovery exercises.
Negotiation, acquisition, and management of licenses for technology
broadly used throughout the institution.
People, processes, and tools that enable service management. This is
a supporting service.
Project portfolio management and project management services. These may be a supporting service.
Training services for end users on IT applications and systems.
Services for applications that could include plotting, scientific
visualization, modeling, rendering, animation, graphics programming,
and image manipulation.
Services to record and track lab experiments, equipment, and
Computing and storage resources and services to support research
that has specialized or highly intensive computation, storage,
bandwidth, or graphics requirements.
Graphics, visualization, and virtual-reality facilities and services in
support of research application areas such as biomedical engineering,
chemistry, space weather modeling, computational fluid dynamics,
archaeology, and fine arts.
Services relating to authentication, access, role-based provisioning,
Services that provide a secure computing environment for end users.
Includes network security, system security, application security, etc.
Consultative services, training, education, and awareness raising.
Services that respond to, remediate, and seek to prevent security
Services relating to institutional policy or compliance guidelines and
requirements. Includes support for audit processes.
Teaching and Learning
Services in support of assessing learning outcomes.
Services to ensure classrooms are suitably equipped and functional to
meet the needs of the education experience.
Services to ensure that faculty and other course creators have the
knowledge and assistance they need to optimize their effectiveness in
using teaching and learning technologies.
Services for e-portfolios, which provide a way for students and faculty
to showcase their work and academic accomplishments.
LMS services in support of managing and sharing course materials
(e.g., videos, documents, spreadsheets, etc.) and facilitating learning
Services for recording, storing, editing, and publishing course lectures.