System Status – Banner/Garnet Gateway

Past History

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check System Issues/Outage
Title:

Banner Maintenance

Description:

On Saturday, December 1st, 2018, from 6:00am to 8:00am Information and Library Services will be taking Banner Administrative System offline for maintenance.

The following services will be unavailable during this time.

  • Garnet Gateway
  • Banner
  • Banner Document Management System
  • Hyperion
  • Argos
  • Axiom
Submitted:

Thursday, November 29, 2018 @ 1:02pm

Resolved:

Saturday, December 1, 2018 @ 7:30am – No Issues Reported

Notes:

If you have questions or experience any problems with Banner after service is complete, please contact Help Desk Services at helpdesk@bates.edu.


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check System Issues/Outage
Title:

Administrative Systems Maintenance

Description:

On Saturday, September 15, 2018, from 6:00 am to 12:00 pm, Information and Library Services (ILS) will be performing maintenance to the college’s Administrative Systems.

During the system maintenance period, the following services/resources will not be available:
  • Banner 9 (Administrative Pages)
  • Garnet Gateway/Self-Service
  • Banner Document Management (BDM)
  • Argos & Hyperion Reporting
  • Degree Audit
  • Data Warehouse
  • Smart Call
  • Axiom
  • Advizor
Submitted:

Wednesday, September 12, 2018 @ 9:46am

Resolved:

Saturday, September 15, 2018 @ 7:21 am

Notes:

The Administrative Systems Maintenance did not progress as expected and will be rescheduled for a future date.


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check System Issues/Outage
Title:

Banner Outage/Upgrade

Description:

On Sunday, July 22, 2018, from 6:00 am to 6:00 pm, Information and Library Services (ILS) will be performing a major upgrade to the college’s Administrative System (Banner). During the upgrade period, Banner 8 will be upgraded to Banner 9, and access to these systems will be unavailable.

During the upgrade, the following services will also be unavailable:

  • Garnet Gateway/Self-Service
  • Banner Document Management (BDM)
  • Hyperion Reporting
  • Argos Reporting
  • Axiom
Submitted:

Thursday, July 19, 2018 @ 9:47am

Resolved:

Sunday, July 22, 2018 @ 5:39pm – The upgrade to Banner 9 was successful today.

Notes:

A few important things to note:

  • The link to Banner remains the same – banner.bates.edu. This leads to Banner 9. You will need to utilize Duo (multi-factor authentication) in order to login to your Banner 9 account. If you have not attended a training class, check your e-mail as there are some this week.
  • Please remember to sign out of Banner when you are done using it.
  • The timeout for inactivity is 2 hours.
  • If you have budget responsibility and have been using the FYIBDST page/form. This page/form is no longer available. In Banner 9, use the FGIBDST page/form.
  • If you experience any problems, please let us know ASAP. Feel free to call a member of the Systems Development & Integration Team or IT Help Desk. We want to solve your problems!

check System Maintenance
Title:

Banner INB/Garnet Gateway System Maintenance

Description:

The Banner Administrative System/Garnet Gateway will be unavailable from 6:00am to 10:00am on Saturday, May 19, 2018 in order to perform system upgrades.

During the system maintenance period, the following services will be unavailable:

  • Banner INB
  • Garnet Gateway
  • Banner Document Management System
  • Hyperion
  • Argos
  • Axiom
Submitted:

Wednesday, May 16, 2018 @1:20pm

Resolved:

Saturday, May 19, 2018 @ 8:50am

The maintenance is complete and all systems are again open for your use.  Thank you for you patience with this necessary work.

Notes:

Thank you for you patience with this necessary work.


check System Maintenance
Title:

Banner INB/Garnet Gateway System Maintenance

Description:

The Banner Administrative System/Garnet Gateway will be unavailable from 5:00am to 10:00am on Saturday, May 12, 2018 in order to perform system upgrades.

During the system maintenance period, the following services will be unavailable:

  • Banner INB
  • Garnet Gateway
  • Banner Document Management System
  • Hyperion
  • Argos
  • Axiom
Submitted:

Thursday, May 10, 2018 @ 1:56pm

Resolved:

Saturday, May 12, 2018 @ 8:19am

The work on the Banner system is complete. All services are again open.

Notes:

Thank you for your patience with this necessary work.


check System Maintenance
Title:

Banner INB/Garnet Gateway System Maintenance

Description:

The Banner Administrative System/Garnet Gateway will be unavailable from 6:00am to 12:00pm on Saturday, January 13, 2018 in order to perform system upgrades.

During the system maintenance period, the following services will be unavailable:

  • Banner INB
  • Garnet Gateway
  • Banner Document Management System
  • Hyperion
  • Argos
  • Axiom
Submitted:

Thursday, January 11, 2018 @ 2:35pm

Resolved:

Saturday, January 13, 2017 @ 10:57am

Upgrades are complete and all services are back online.

Notes:
N/A

check Status Normal
Title:

Garnet Gateway Access Issues

Description:

Due to the issues we are experiencing with our Internet connectivity through our Internet Service Provider (ISP), access to the Garnet Gateway from off-campus may be intermittent or not accessible until the Internet connectivity issue has been resolved.

Submitted:

Monday, March 27, 2017 @ 4:13pm

Resolved:

On Friday March 31st our internet connection with main ISP has been restored.  We expect all problems to be resolved.

Notes:

Information regarding our Internet connectivity issues has been posted to the System Status – Campus Network (General) page.


check Status Normal
Title:

Garnet Gateway Registration Issues
Add/Drop for Short Term 2017 and Fall 2017

Description:

Our Systems Development & Integration Team and Registrar’s Office have discovered a technical issue affecting the registration process for Add/Drop – Short Term 2017 and Fall 2017. The opening of registration for Add/Drop – Short Term 2017 and Fall 2017 has been postponed until further notice. Students and Faculty, please watch email for updates. 

Submitted:

Monday, March 27, 2017 @ 4:22pm

Resolved:

Wednesday, March 29, 2017 – This issue has been resolved and Add/Drop for Fall and Short Term courses has been rescheduled to open on Thursday, March 30, 2017 at 7:00am (EDT).

Notes:

Tuesday, March 28, 2017 @ 3:00pm – Our Systems Development & Integration Team has discovered a new feature that was implemented in a recent upgrade to the Banner/Garnet Gateway system, may be the possible cause of the Add/Drop – Short Term 2017 and Fall 2017 issue affecting registration. Our Systems Development & Integration Team has changed the setting on one of our test instances of the Banner/Garnet Gateway system, which appears to have resolved the issue. Additional testing will be conducted tomorrow, Wednesday, March 29, 2017,  to confirm the setting change. If the testing provides favorable results, additional information will be posted on this status page and the Registrar’s Office will be in email communication with Students.

Tuesday, March 28, 2017 @ 9:25pm – The opening of Add/Drop – Short Term 2017 and Fall 2017 has been postponed until further notice.

Monday, March 27, 2017 @ 4:22pm – An email from the Registrar’s Office has been sent to Students with additional information regarding the registration process for Add/Drop – Short Term 2017 and Fall 2017.


Icon Legend:

check Status Normal check Problems Detected check System Issues/Outage check System Maintenance

No Issues/Outages Reported