System Status – Banner/Garnet Gateway


Past History

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Title:

Garnet Gateway Access Issues

Description:

Due to the issues we are experiencing with our Internet connectivity through our Internet Service Provider (ISP), access to the Garnet Gateway from off-campus may be intermittent or not accessible until the Internet connectivity issue has been resolved.

Submitted:

Monday, March 27, 2017 @ 4:13pm

Resolved:

On Friday March 31st our internet connection with main ISP has been restored.  We expect all problems to be resolved.

Notes:

Information regarding our Internet connectivity issues has been posted to the System Status – Campus Network (General) page.


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Title:

Garnet Gateway Registration Issues
Add/Drop for Short Term 2017 and Fall 2017

Description:

Our Systems Development & Integration Team and Registrar’s Office have discovered a technical issue affecting the registration process for Add/Drop – Short Term 2017 and Fall 2017. The opening of registration for Add/Drop – Short Term 2017 and Fall 2017 has been postponed until further notice. Students and Faculty, please watch email for updates. 

Submitted:

Monday, March 27, 2017 @ 4:22pm

Resolved:

Wednesday, March 29, 2017 – This issue has been resolved and Add/Drop for Fall and Short Term courses has been rescheduled to open on Thursday, March 30, 2017 at 7:00am (EDT).

Notes:

Tuesday, March 28, 2017 @ 3:00pm – Our Systems Development & Integration Team has discovered a new feature that was implemented in a recent upgrade to the Banner/Garnet Gateway system, may be the possible cause of the Add/Drop – Short Term 2017 and Fall 2017 issue affecting registration. Our Systems Development & Integration Team has changed the setting on one of our test instances of the Banner/Garnet Gateway system, which appears to have resolved the issue. Additional testing will be conducted tomorrow, Wednesday, March 29, 2017,  to confirm the setting change. If the testing provides favorable results, additional information will be posted on this status page and the Registrar’s Office will be in email communication with Students.

Tuesday, March 28, 2017 @ 9:25pm – The opening of Add/Drop – Short Term 2017 and Fall 2017 has been postponed until further notice.

Monday, March 27, 2017 @ 4:22pm – An email from the Registrar’s Office has been sent to Students with additional information regarding the registration process for Add/Drop – Short Term 2017 and Fall 2017.


Icon Legend:

check Status Normal check Problems Detected check System Issues/Outage check System Maintenance

No Issues/Outages Reported