System Status – Campus Network

Past History

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check System Issues/Outage
Title:

WiFi Network Maintenance

Description:

On Saturday, August 31, 2019, from 7:00 am to approximately 9:00 amthe college’s Network Administration Team will be performing maintenance to the college’s WiFi Network (Bates Secure/Bates Open). During the maintenance period, you will experience an interruption of service with the WiFi connection to your devices (computer, smartphone, and other WiFi-connected devices).

Submitted:

Friday, August 30, 2019 @ 2:15 pm

Resolved:

Saturday, August 31, 2019 @ 8:05 am

Notes:

N/A


check System Issues/Outages
Title:

Campus WiFi Connectivity

Description:

Information and Library Services is aware and investigating a problem with connectivity to Bates WiFi.

Submitted:

Friday, August 30, 2019 @ 10:13 am

Resolved:

Friday, August 30, 2019 @ 10:20 am – This issue has been resolved.

Notes:

N/A


warning Problems Detected
Title:

Campus Internet Connectivity (External Websites)

Description:

Information and Library Services is aware and investigating a problem that is interrupting our connectivity to external websites and Internet Services.

Submitted:

Monday, July 29, 2019 @ 3:37 pm

Resolved:

Monday, July 29, 2019 @ 3:45 pm

Notes:

N/A


check System Issues/Outage
Title:

Campus Internet Connectivity (External Websites)

Description:

We are currently investigating problems connecting to external websites and Internet Services. Connectivity to internal websites (quad.bates.edu) and other services appear to be accessible.

Submitted:

Tuesday, July 23, 2019 @ 2:24 pm

Resolved:

Tuesday, July 23, 2019 @ 4:18 pm

Information and Library Services has resolved the issue affecting on-campus connections to external websites and outside parties attempting to access web/internet services at Bates.

Notes:

Update – Tuesday, July 23, 2019 @ 3:30 pm

Information and Library Services has determined that our Internet connectivity issues are hardware related. Information and Library Services is working with our hardware vendor to resolve the issue.

Update – Tuesday, July 23, 2019 @ 2:20 pm

Information and Library Services is aware of a problem that is interrupting our connection to the Internet. This problem is affecting on-campus connections to external sites and outside parties trying to reach internal sites. Our teams are looking into the problem and we will update the community when we have more information.


check System Maintenance
Title:

Network Maintenance (Carnegie Science Hall, Chase Hall, Hathorn Hall)

Description:

On Saturday, June 1, 2019, from 6:00 am to 2:00 pm, Information and Library Services will be performing maintenance to the network equipment in Carnegie Science Hall, Chase Hall, and Hathorn Hall.

During this time period, you should expect to have either no network/internet connectivity or intermittent network/internet connectivity. If you are utilizing network resources, please make sure to save your work often.

Submitted:

Wednesday, May 29, 2019 @2:15 pm

Resolved:

Saturday, June 1, 2019 @ 1:01 pm – Network Maintenance Complete

Notes:

N/A


check System Maintenance
Title:

Network WiFi Access Point Maintenance

Description:

On Thursday, May 30, 2019, from 8:00 am to 4:00 pm the college’s Network Administration Team will be performing an upgrade to the WiFi Access Points (AP’s) throughout campus on a building by building basis. In order to minimize disruption for individuals using WiFi, the upgrade will be performed to half of the AP’s in a building and then upon a successful upgrade, the second half of the AP’s will be upgraded. During the upgrade process, you may experience a very brief interruption of service with your computer’s WiFi connection.

Submitted:

Thursday, May 23, 2019 @2:00 pm

Resolved:

Thursday, May 30, 2019 @ 2:21 pm – All on-campus AP’s have been updated. If you experience any WiFi Connectivity issues, please contact the IT Help Desk.

Notes:

Reminder message sent on Wednesday, May 29, 2019 @ 9:52 am.


check Problems Detected
Title:

Slow/Non-Responsive WiFi Connectivity

Description:

Information and Library Services is investigating an issue with slow or non-responsive WiFi connectivity on campus.

Submitted:

Tuesday, April 2, 2019 @ 8:51 am

Resolved:

Tuesday, April 2, 2019 @ 11:00 am – WiFi connectivity issues have been resolved. Please contact the IT Help Desk if you experience continued problems.

Notes:

Update – Tuesday, April 2, 2019 @ 9:23 am

Our Network Administration Team has discovered a hardware issue that may be causing WiFi instability issues.


check System Issues/Outage
Title:

Users Experiencing Problems with Logging in to Various Services Requiring SSO

Description:

We are currently investigating problems with users logging in to services that utilize Single Sign On (SSO).

Examples: G Suite, Lynda.com, Qualtrics, Banner.

Submitted:

Thursday, January 31, 2019 @ 8:53 pm

Resolved:

Thursday, January 31, 2019 @ 9:09 pm – All issues with Single Sign On have been resolved.

Notes:

Update – Thursday, January 31, 2019 @ 9:09 pm

We have determined that the login issues are being caused by one of our internal servers. Our Network Administration Team is aware of the problem and is working towards a resolution.


check System Issues/Outage
Title:

Various System Outages

Description:

Outages on websites, including Lyceum, Bates Today and the Quad.

Submitted:

Thursday, January 17, 2019

Resolved:

Thursday, January 17, 2019 – All issues have been resolved.

Notes:

If you have questions or experience any problems due to this mornings’s outages, please contact the IT Help Desk at helpdesk@bates.edu.


check System Maintenance
Title:

Internet Maintenance

Description:

On Wednesday, November 21, 2018, from 9:00 am to 12:00 pm, Information and Library Services (ILS) will be upgrading one of the college’s connections to the Internet.

During this period, you may experience momentary disruption in the connection to the Internet.

Submitted:

Monday, November 19, 2018 @ 1:16pm

Resolved:

Wednesday, November 21, 2018 @ 11:45am – No Known Issues Reported.

Notes:

Monday, November 19, 2018 @ 3:57 pm

Due to the forecast for tomorrow, the vendor who is assisting with our network maintenance has postponed their visit until Wednesday.  

If you have questions or experience any problems after the maintenance is complete, please contact the IT Help Desk at helpdesk@bates.edu.


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check System Issues/Outage
Title:

Administrative Systems Maintenance

Description:

On Saturday, September 15, 2018, from 6:00 am to 12:00 pm, Information and Library Services (ILS) will be performing maintenance to the college’s Administrative Systems.

During the system maintenance period, the following services/resources will not be available:
  • Banner 9 (Administrative Pages)
  • Garnet Gateway/Self-Service
  • Banner Document Management (BDM)
  • Argos & Hyperion Reporting
  • Degree Audit
  • Data Warehouse
  • Smart Call
  • Axiom
  • Advizor
Submitted:

Wednesday, September 12, 2018 @ 9:46 am

Resolved:

Saturday, September 15, 2018 @ 7:21 am

Notes:

The Administrative Systems Maintenance did not progress as expected and will be rescheduled for a future date.


check Problems Detected
Title:

Bates WiFi (Bates Open Registration)

Description:

Information and Library Services has received reports of problems with the Guest Registration process on the Bates Open WiFi Network. Our Network Administration Team has been notified of the issue and they are researching the cause.

Submitted:

Monday, July 9, 2018 @ 8:17am

Resolved:

Wednesday, July 11, 2018 @ 6:29am – Our Network Team has made some configuration changes to the Bates Open WiFi Guest Registration system that has resolved the issue with the Guest Registration Process.

Notes:

N/A


check Problems Detected
Title:

Bates WiFi Instability Issues Reported

Description:

Information and Library Services has received reports of problems with connection and instability issues with Bates WiFi (Bates Secure & Bates Open). Our Network Administration Team has been notified of the issue and are researching the cause.

Submitted:

Monday, March 26, 2018 @ 11:18am

Resolved:

Monday, March 26, 2018 @ 2:14pm – The WiFi instability issues were due to a hardware malfunction that has been fixed.

Notes:

N/A


check System Maintenance
Title:

Preventative Network Maintenance

Description:

On Saturday, November 18, 2017, Information and Library Services will be performing maintenance to the network equipment in Roger Williams and Hedge Hall. The work will take place from 7:00am to 2:00pm. During this time you should expect to have either no network connections or intermittent network connections. This includes all networked equipment and services: printing, servers, email, classrooms, etc.

Submitted:

Thursday, November 16, 2017

Resolved:

Saturday, November 18, 2017 @ 1:11pm

Network reconfiguration in Hedge and Roger Williams complete and tested.

If you experience any computing issues after the Network Maintenance in Roger Williams and Hedge Hall, please contact the Bates College IT Help Desk.

Notes:

check System Issues/Outage
Title:

Login Problems with the Federated Authentication Service

Description:

We are currently experiencing problems with login access to certain services that utilize the Federated Authentication Service. Individuals may experience login access issues to Bates Gmail, Zoom Video Conferencing Platform, and other services that require the Federated Authentication Service for login authentication.

Submitted:

Monday, August 21, 2017 @ 8:15am

Update – Monday, August 21, 2017 @ 12:49pm – This morning we are experiencing issues with the network. Our teams are aware of these problems and working to resolve them as quickly as possible. Once we believe the problem has been resolved, we will send another notice.

Resolved:

Monday, August 21, 2017 @ 2:09pm – Our Network Administration Team has isolated and resolved this issue. If you continue to experience problems, please contact the IT Help Desk.

Notes:

Individuals attempting to login to a service that requires the Federated Authentication Service may receive one of the following error messages: Web Login Service – Stale Request or Login Failure: Block time exceeded.


check System Maintenance
Title:

Preventative Network Maintenance

Description:

On Saturday, August 19, 2017, from 6:00am to 2:00pm, Preventative Network Maintenance will be performed to the Bates Computing Network. During this time, disruptions will be kept to a minimum, but network connectivity will be impacted. It is possible that during the maintenance period, individuals will lose connectivity to the Bates Network and to the Internet. If you are utilizing network resources during this time period, please make sure to save your work often.

Submitted:

Monday, August 14, 2017 @ 9:18am

Updated – Tuesday, August 15, 2017 @ 3:12pm

Resolved:

Saturday, August 19, 2017 @ 10:56am – Network Preventative Maintenance is now complete. No known issues have been reported. If you experience any computing issues after the Preventative Network Maintenance, please contact the Bates College IT Help Desk.

Notes:

check System Issues/Outage
Title:

Network Outage for Hathorn Hall after 2:30pm

Description:

A network outage is scheduled for 2:30pm on Friday, June 16, 2017, will affect network connectivity, including WiFi on the 2nd & 3rd floors, and the Mezzanine level in Hathorn Hall.

Submitted:

Friday, June 16, 2017 @ 8:41am

Resolved:

Friday, June 16, 2017

Notes:

The outage is due construction being performed on the 1st floor of Hathorn Hall. Fiber optic cables serving the networks on the 2nd and 3rd Floors, as well as the Mezzanine level, need to be relocated.


check System Issues/Outage
Title:

Wireless Connectivity Issues

Description:

During routine maintenance, approximately half of the college’s WiFi access points rebooted and were not successful at reconnecting to the network.

Submitted:

Tuesday, May 23, 2017 @ 8:00pm

Resolved:

Wednesday, May 24, 2017 @ 8:00am

Notes:

The outage for WiFi access points lasted for approximately 1 hour and was resolved.


check System Issues/Outage
Title:

Network Equipment Failure

Description:

A network device located in one of our server rooms has failed, affecting network and Internet access.

Submitted:

Wednesday, April 5, 2017 @ 4:10pm

Resolved:

Wednesday, April 5, 2017 @ 4:54pm

Notes:

We anticipate the outage to be about 30 minutes.


check Status Normal
Title:

Internet Connectivity Issues

Description:

One of our Internet Service Providers (ISP) – Oxford Networks continues to experience connectivity issues that is affecting our ability to access to some online services. Our Network Administration Team is working directly with our Oxford Networks to resolve this issue. The college utilizes two ISPs (Oxford Networks and UMaine) to provide Internet connectivity for the Bates College Community.

Submitted:

Monday, March 27, 2017 @ 8:38am

Resolved:

On March 31st our ISP, Oxford Networks connection was brought online.  All systems are normal and we expect the problems to be resolved.

Notes:

Thursday, March 30, 2017 @ 12:07pm – No new updates.

Wednesday, March 29, 2017 @ 11:33am – No new updates.

Tuesday, March 28, 2017 @ 9:14am – All of our Internet traffic is now being routed through our UMaine Internet Service Provider (ISP). Web sites and online services that were previously inaccessible through our Oxford Networks ISP should now be available. As our Network Team continues to troubleshoot and resolve connectivity issues associated with Oxford Networks, there may be possible service interruptions throughout the day.

Tuesday, March 28, 2017 @ 8:37am – Our Network Administration Team continues to troubleshoot and diagnosis our Internet connectivity issues associated with Oxford Network. We anticipate a possible temporary solution to be implemented today. You may continue to experience intermittent Internet connectivity issues to some websites until this issue has been resolved. Once we have received confirmation that this issue has been resolved, a resolved date and time will be posted to the “Resolved” section of this post and this posting will be moved to the “Past History” section of the System Status – Campus Networking (General) status page.

Monday, March 27, 2017 @ 4:08pm – Our ISP – Oxford Networks has made a change as to how our Internet traffic is routed. It is possible that we may continue to experience intermittent access issues until we have received a final resolution from our ISP – Oxford Networks.

This issue is ongoing from a similar issue posted on Thursday, March 23, 2017.


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Title:

Internet Connectivity Issues

Description:

One of our Internet Service Providers is experiencing connectivity issues that is affecting our ability to access to some online services. Access to certain parts of the Bates Website may also be affected.

Submitted:

Thursday, March 23, 2017 @ 8:27am

Resolved:

This issue was resolved by the college’s Internet Service Provider on Thursday, March 23, 2017 @ 11:04am.

Notes:

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Title:

Carnegie Science Hall Network Connectivity Issues

Description:

A network device in Carnegie Science Hall that provides network connectivity throughout the building is malfunctioning and has rebooted several times within the last 24 hours.

Submitted:

Thursday, March 23, 2017 @ 8:48 am

Resolved:

Friday, March 24, 2017 @ 10:25am – Our Network Administration Team reports that this issue has been resolved.

Notes:

Thursday, March 23, 2017 @ 2:20 pm – After a period of monitoring the malfunctioning network device in Carnegie Science Hall, the network device appears to be stable. Our Network Administration Team determined that there was an issue with the UPS (battery backup) in which the device connected.


Icon Legend:

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No Issues/Outages Reported