{"id":4839,"date":"2012-05-15T14:56:04","date_gmt":"2012-05-15T18:56:04","guid":{"rendered":"https:\/\/www.bates.edu\/ils\/?page_id=4839"},"modified":"2025-06-26T12:10:10","modified_gmt":"2025-06-26T16:10:10","slug":"services","status":"publish","type":"page","link":"https:\/\/www.bates.edu\/ils\/miso2012\/services\/","title":{"rendered":"User Satisfaction for Most Important Services"},"content":{"rendered":"

\"MISO\"
The survey asks users which IT or library services are important to them and what their level of satisfaction is for each service.<\/p>\n

Faculty<\/h3>\n

Here is a ranked list of the services in the order that were rated as \u201cVery Important\u201d by a majority the faculty, and, for those who use the service, the percentage who said they were \u201cSatisfied\u201d or \u201cSomewhat Satisfied.\u201d Not surprisingly, since faculty members use ILS systems as both scholars and employees, the list of services rated as “Very Important” is about twice as long as those of staff members and students.<\/p>\n

Level of Satisfaction<\/div>\n
    \n
  1. Email services <\/span> <\/span> \u00a0<\/span><\/span><\/li>\n
  2. Access to online resources from off campus <\/span> \u00a0<\/span><\/span><\/li>\n
  3. Departmental printers <\/span> \u00a0<\/span><\/span><\/li>\n
  4. Technology in meeting spaces\/classrooms <\/span> \u00a0<\/span><\/span><\/li>\n
  5. Interlibrary loan <\/span> \u00a0<\/span><\/span><\/li>\n
  6. Library databases <\/span> \u00a0<\/span><\/span><\/li>\n
  7. Overall computing service <\/span> \u00a0<\/span><\/span><\/li>\n
  8. Garnet Gateway <\/span> \u00a0<\/span><\/span><\/li>\n
  9. Desktop\/laptop computer replacement <\/span> \u00a0<\/span><\/span><\/li>\n
  10. Overall library service <\/span> \u00a0<\/span><\/span><\/li>\n
  11. Virus protection <\/span> \u00a0<\/span><\/span><\/li>\n
  12. Support for technology in meeting spaces\/classrooms <\/span> \u00a0<\/span><\/span><\/li>\n
  13. The wired network <\/span> \u00a0<\/span><\/span><\/li>\n
  14. Performance of wireless access on campus <\/span> \u00a0<\/span><\/span><\/li>\n
  15. Email spam filtering <\/span> \u00a0<\/span><\/span><\/li>\n
  16. Availability of wireless access on campus <\/span> \u00a0<\/span><\/span><\/li>\n
  17. Lyceum <\/span> \u00a0<\/span><\/span><\/li>\n
  18. IT Service Desk<\/span> \u00a0<\/span><\/span><\/li>\n
  19. Library support for your students’ scholarly research <\/span> \u00a0<\/span><\/span><\/li>\n
  20. Ladd Library catalog <\/span> \u00a0<\/span><\/span><\/li>\n
  21. Library circulation services <\/span> <\/span> \u00a0<\/span><\/span><\/li>\n
  22. Support when you have a Garnet Gateway problem <\/span> \u00a0<\/span><\/span><\/li>\n
  23. Physical library collections <\/span> \u00a0<\/span><\/span><\/li>\n
  24. Library reference services <\/span> \u00a0<\/span><\/span><\/li>\n
  25. Lyceum support <\/span> \u00a0<\/span><\/span><\/li>\n
  26. CBB catalog <\/span> \u00a0<\/span><\/span><\/li>\n
  27. Support for data backup <\/span> \u00a0<\/span><\/span><\/li>\n
  28. Technology support for your students’ scholarly research <\/span> \u00a0<\/span><\/span><\/li>\n
  29. Library support for your scholarly research <\/span> \u00a0<\/span><\/span><\/li>\n
  30. Ladd library website (e.g. library hours, policies) <\/span> \u00a0<\/span><\/span><\/li>\n
  31. Technology support for your scholarly research <\/span> \u00a0<\/span><\/span><\/li>\n
  32. Departmental\/specialized computing labs (e.g. Imaging Center, LRC, DMC) <\/span> \u00a0<\/span><\/span><\/li>\n
  33. Subject librarians <\/span> \u00a0<\/span><\/span><\/li>\n
  34. Status information on computing problems <\/span> \u00a0<\/span><\/span><\/li>\n
  35. Your input into library decisions that affect you <\/span> \u00a0<\/span><\/span><\/li>\n
  36. Library research instruction for academic courses <\/span> \u00a0<\/span><\/span><\/li>\n
  37. ILS website <\/span> \u00a0<\/span><\/span><\/li>\n
  38. Support for your innovative ideas <\/span> \u00a0<\/span><\/span><\/li>\n
  39. Support for your specialized computing needs <\/span> \u00a0<\/span><\/span><\/li>\n<\/ol>\n

    A graph of faculty responses<\/a> provides a more detailed look at these results.<\/p>\n

    Staff<\/h3>\n

    Here is a ranked list of the services in the order that were rated as \u201cVery Important\u201d by a majority of the staff, and, for those who use the service, the percentage who said they were \u201cSatisfied\u201d or \u201cSomewhat Satisfied.\u201d<\/p>\n

    Level of Satisfaction<\/div>\n
      \n
    1. Email services <\/span> \u00a0<\/span><\/span><\/li>\n
    2. Support for technology in meeting spaces\/classrooms <\/span> \u00a0<\/span><\/span><\/li>\n
    3. Virus protection <\/span> \u00a0<\/span><\/span><\/li>\n
    4. Help Desk Services <\/span> \u00a0<\/span><\/span><\/li>\n
    5. Access to online resources from off campus <\/span> \u00a0<\/span><\/span><\/li>\n
    6. Overall computing service <\/span> \u00a0<\/span><\/span><\/li>\n
    7. Garnet Gateway <\/span> \u00a0<\/span><\/span><\/li>\n
    8. Email spam filtering <\/span> \u00a0<\/span><\/span><\/li>\n
    9. Desktop\/laptop computer replacement <\/span> \u00a0<\/span><\/span><\/li>\n
    10. Departmental printers <\/span> \u00a0<\/span><\/span><\/li>\n
    11. Support when you have a Garnet Gateway problem <\/span> \u00a0<\/span><\/span><\/li>\n
    12. Performance of wireless access on campus <\/span> \u00a0<\/span><\/span><\/li>\n
    13. Availability of wireless access on campus <\/span> \u00a0<\/span><\/span><\/li>\n
    14. Support for data backup <\/span> \u00a0<\/span><\/span><\/li>\n
    15. The wired network <\/span> \u00a0<\/span><\/span><\/li>\n
    16. Support when you have a Banner problem <\/span> \u00a0<\/span><\/span><\/li>\n
    17. Status information on your computing problems <\/span> \u00a0<\/span><\/span><\/li>\n
    18. Banner <\/span> \u00a0<\/span><\/span><\/li>\n
    19. Support for your specialized computing needs <\/span> \u00a0<\/span><\/span><\/li>\n
    20. Technology in meeting spaces\/classroms <\/span> \u00a0<\/span><\/span><\/li>\n
    21. Your input into computing decisions that affect you <\/span> \u00a0<\/span><\/span><\/li>\n
    22. Overall library service <\/span> \u00a0<\/span><\/span><\/li>\n<\/ol>\n

      A graph of staff responses<\/a> provides a more detailed look at these results.<\/p>\n

      Students<\/h3>\n

      Here is a ranked list of the services in the order that were rated as “Very Important” by a majority of the students who responded, and, for those who use the service, the percentage who said they were \u201cSatisfied\u201d or \u201cSomewhat Satisfied\u201d with ILS the service:<\/p>\n

      Level of Satisfaction<\/div>\n
        \n
      1. Availability of wireless access on campus<\/span> <\/span> \u00a0<\/span><\/span><\/li>\n
      2. Performance of wireless access on campus<\/span> <\/span> \u00a0<\/span><\/span><\/li>\n
      3. Campus printers <\/span> \u00a0<\/span><\/span><\/li>\n
      4. Email services <\/span> \u00a0<\/span><\/span><\/li>\n
      5. Lyceum <\/span> \u00a0<\/span><\/span><\/li>\n
      6. Garnet Gateway <\/span> \u00a0<\/span><\/span><\/li>\n
      7. Physical comfort in the library (e.g. seating, lighting) <\/span> \u00a0<\/span><\/span><\/li>\n
      8. Access to online resources from off campus <\/span> \u00a0<\/span><\/span><\/li>\n
      9. Quiet work space in the library <\/span> \u00a0<\/span><\/span><\/li>\n
      10. Library databases <\/span> \u00a0<\/span><\/span><\/li>\n
      11. Virus protection <\/span> \u00a0<\/span><\/span><\/li>\n
      12. Overall computing service <\/span> \u00a0<\/span><\/span><\/li>\n
      13. Overall library service <\/span> \u00a0<\/span><\/span><\/li>\n
      14. Group study spaces in the library <\/span> \u00a0<\/span><\/span><\/li>\n
      15. Campus computing labs <\/span> \u00a0<\/span><\/span><\/li>\n
      16. Public computers in the library <\/span> \u00a0<\/span><\/span><\/li>\n
      17. Email spam filtering <\/span> \u00a0<\/span><\/span><\/li>\n
      18. Ladd library catalog <\/span> \u00a0<\/span><\/span><\/li>\n
      19. Ladd library website (e.g. hours, policies) <\/span> \u00a0<\/span><\/span><\/li>\n
      20. Help Desk Services <\/span> \u00a0<\/span><\/span><\/li>\n
      21. The wired network <\/span> \u00a0<\/span><\/span><\/li>\n<\/ol>\n

        A graph of student responses<\/a> provides a more detailed look at these results.<\/p>\n

        MISO Survey 2012<\/h4>\n\n\n