{"id":8705,"date":"2017-05-15T15:54:08","date_gmt":"2017-05-15T19:54:08","guid":{"rendered":"https:\/\/www.bates.edu\/ils\/?page_id=8705"},"modified":"2018-05-18T16:53:31","modified_gmt":"2018-05-18T20:53:31","slug":"key-findings","status":"publish","type":"page","link":"https:\/\/www.bates.edu\/ils\/miso2017\/key-findings\/","title":{"rendered":"Key Findings"},"content":{"rendered":"<h6>The results of the 2017 survey, while generally very positive, revealed 3 significant areas where students in particular find our services less than satisfactory:<\/h6>\n<ul>\n<li>Performance of wireless on campus<\/li>\n<li>Physical comfort in the library<\/li>\n<li>Availability of wireless on campus<\/li>\n<\/ul>\n<p>We will be working with student groups in the fall to determine the best way to address these concerns.<\/p>\n<h6>The survey also revealed 3 areas where staff find our services less than satisfactory.<\/h6>\n<ul>\n<li>Support for computer problems<\/li>\n<li>The time it takes to resolve a computing problem<\/li>\n<li>Status information on computing problems<\/li>\n<\/ul>\n<p>We have been working on improvements to our help desk over the past year. \u00a0These changes will continue over the summer and we intend to release a full report in the fall of the changes that have been made and the impact we believe they have had.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The results of the 2017 survey, while generally very positive, revealed 3&hellip;<\/p>\n","protected":false},"author":292,"featured_media":0,"parent":8701,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_hide_ai_chatbot":false,"_ai_chatbot_style":"","associated_faculty":[],"_Page_Specific_Css":"","_bates_restrict_mod":false,"_dimp_site_id":"","_dimp_override_contact":false,"_table_of_contents_display":false,"_table_of_contents_location":"","_table_of_contents_disableSticky":false,"_is_featured":false,"footnotes":"","_bates_seo_meta_description":"","_bates_seo_block_robots":false,"_bates_seo_sharing_image_id":0,"_bates_seo_sharing_image_twitter_id":0,"_bates_seo_share_title":"","_bates_seo_canonical_overwrite":"","_bates_seo_twitter_template":""},"class_list":["post-8705","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/pages\/8705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/comments?post=8705"}],"version-history":[{"count":2,"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/pages\/8705\/revisions"}],"predecessor-version":[{"id":8789,"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/pages\/8705\/revisions\/8789"}],"up":[{"embeddable":true,"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/pages\/8701"}],"wp:attachment":[{"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/media?parent=8705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}